Accepted Countries

As of Jan 2025, Rain POS Payments integration using Adyen is supported in the United States of America and Canada. Rain POS Payments integration using Stripe is supported in the U.S., Canada, the U.K., and Australia. For inquiries about support in other countries, please reach out to us at payments@rainpos.com.

Accepted Currencies

Rain POS Payments supports payments in 135+ currencies, allowing you to charge customers in their native currency while receiving funds in yours. This is especially helpful if you have a global presence, as processing payments in a customer’s native currency can increase sales. If the charge currency differs from the customer’s credit card currency, the customer may be charged a foreign exchange fee by their credit card company. The customer may also be charged a fee by their credit card company if the credit card and your business are in different countries, regardless of the currency used. EBT (Electronic Benefit Transfer), commonly used to issue food stamps, is not currently supported with Rain POS Payments.

Credit Card Terminal Error Codes for Adyen

Summary

Occasionally transactions may not succeed and when this happens, and it can often be confusing or frustrating. This can be made more frustrating if the reason for the failure is not clear. In an effort to provide a more seamless user experience, we are providing this information in order to be as transparent as possible. There are many reasons a transaction may not go through but some of the most common include:

1. Bank Declines: The most common reason for transaction failures is a decline from the cardholder's bank, which can be due to insufficient funds, reported loss of the card, or suspicion of fraud.
2. Technical Issues: Errors can also stem from technical issues such as malfunctions in the terminal, poor network connection, damaged card, or even user error such as removing a card too quickly.
3. Incorrect Information: Mistakes like entering the wrong card number, expiration date, or CVV can lead to failures as well.
4. Expired Cards: An attempt to use an expired card will always result in a decline, necessitating the use of a valid card.
5. Fraud Prevention: Banks have sophisticated fraud detection systems that can flag unusual transaction patterns or locations, leading to declines as a preventative measure.
6. Card Restrictions: Some cards have restrictions on the types of transactions they can be used for, such as online purchases or transactions in foreign countries.
7. Limit Exceeded: Banks set limits on the amount and frequency of transactions to protect against fraud and overspending, which can lead to declines if exceeded.

Error Codes

The following error codes are visible on the Payments page in the Payment Portal for transactions done after 04/11/2024. These can be found by going to the transaction in question and clicking on it. In the panel on the right, you should see an area with the Status and the error code description.

Please Note: These errors can also be displayed within your POS software. This was a relatively recent release but please reach out to your support team if they are not being displayed, as the error codes can be very useful for sales clerks needing to explain the reason for the failure to the customers.

In each of these cases no funds were captured and we are not able to capture them after the fact from that original attempt.

Hardline Ethernet Connection and Charging for Your Smart Reader

BBPOS WisePOS E Dock

The BBPOS WisePOS™ E Dock provides hardwired ethernet connectivity and keeps your smart reader fully charged for all-day use with the included USB-C to USB-A charging cable. It features a 10/100 Ethernet port, rubber feet for stable countertop usage, and is designed for easy docking and undocking using the pins on the back of the reader.

Please Note: Terminal docks can only currently be shipped to locations in the continental U.S. and Hawaii.

To set up the dock:

•    Connect the Ethernet cable from your dock to your router.

•    Connect the dock to power. It has a minimum power requirement of 5V-2A (10W) and includes a charging cable, which you can plug into any USB-A power adapter (not included).

•    When both cables are connected, insert the reader into the dock.

•    To confirm that the reader is properly docked, verify the reader is charging and the Ethernet icon is visible in the status bar.

The reader obtains an IP address using DHCP. As soon as the network cable is plugged in, the reader attempts to establish communication with the POS system.

Charging Icon

Ethernet Icon

Network Priority

The BBPOS WisePOS E prioritizes connecting through Ethernet if possible. Even if previously configured for WiFi, the reader switches to using an Ethernet connection when connected to the dock with a plugged-in Ethernet cable. If the reader is removed from the dock, it switches back to the WiFi connection.

The BBPOS WisePOS E resets its priority to Ethernet when rebooting. Even if previously configured for WiFi, the reader switches to Ethernet if it detects an Ethernet cable connection while starting up.

If the reader is docked but there is no Ethernet cable plugged in, it uses WiFi. Regardless of connectivity while docked, you can still connect to WiFi and manage networks on the device.

Buy-Now-Pay-Later (BNPL) methods let customers pay in installments over time and has exploded in popularity in recent years. The store is paid immediately, in full, and customers pay nothing or a portion of the total at checkout.

According to recent studies, 56% of consumers have used BNPL services in the past, an increase of nearly 50% in the last year alone. Normally, adoption of these services can be time consuming and expensive to integrate with existing software. With Rain POS Payments, these integrations are easily available to all users with the flip of a switch.

REQUIREMENT: Payment processor must be Rain POS Payments using Stripe for processing (Adyen is not currently supported). Also, for BNPL to be an option at checkout, there must be a minimum $50 value of eligible items in the customer's shopping cart, with none of the restricted items listed below.

Restricted Items

Please note that BNPL services are intended for the purchase of products, so if any of the following items are in a customer's shopping cart, they will not see BNPL as an option for payment:

• Invoices
• Subscription Payments / Initial Subscription Signup
• Short Term Rentals
• Classes

Now available:

Enabling Buy-Now-Pay-Later

To turn on one or more of these services, click the Admin button with your username in the upper right and in the menu that drops-down, go to Settings > Integrations > Rain POS. At the bottom of the page, you’ll see a Buy Now Pay Later section. Rates and information for each service is listed on this page. You can enable one or all by pressing the Yes/No button under ‘Enabled’. Once you press the button, Terms and Conditions will appear for you to sign. This must be done before any BNPL service can be enabled.

Receiving Funds

Funds from BNPL transactions will be paid in full with normal Rain POS Payments deposits. For example, if a customer makes a $500 purchase using 4 installments of $125 the store will get paid $500 (minus BNPL fees) on your next Rain POS Payments deposit. See Rain POS Payments: Receiving Payouts or more details on payout information.

Buy Now, Pay Later Service Providers

Affirm

Affirm gives your customers a way to split purchases over a series of payments. Depending on the purchase, they can pay with four interest-free payments (Split Pay) or pay over a longer term (Installments), which may include interest.

Click here Buy Now, Pay Later with Affirm for more details on pricing and information.

Afterpay / Clearpay

Afterpay gives your customers a way to split purchases over four installments. Your customer only pays the first installment at purchase time. Afterpay immediately pays you in full and collects the remaining installments from your customer over time.

Click here Buy Now, Pay Later Service with Afterpay / Clearpay for more details on pricing and information.

Klarna

Klarna gives customers a range of payment options during checkout. Available payment options vary depending on the customer’s billing address and the transaction amount. These payment options make it convenient for customers to purchase items in all price ranges.

Click here Buy Now, Pay Later with Klarna for more details on pricing and information.

Afterpay gives your customers in Australia, Canada, the United Kingdom, and the United States a way to split purchases over four installments. Your customer only pays the first installment at purchase time. Afterpay immediately pays you in full and collects the remaining installments from your customer over time.

REQUIREMENTS:

• Your payment processor must be Rain POS Payments using Stripe for processing (Adyen is not currently supported).
• Your inventory for items in stock must be accurate: if a customer purchases an out of stock item this way, you will have to void the order and have them remake the order without the item.

Transaction Requirements

For Affirm to display as a checkout option, a customer's shopping cart must have $50 worth of products minimum in the cart with none of the items listed below. Please note that BNPL services are intended for the purchase of products, so if any of the following items are in a customer's shopping cart, they will NOT see BNPL as an option for payment:

• Invoices
• Subscription Payments / Initial Subscription Signup
• Short Term Rentals
• Classes
• Gift Cards
• Digital Downloads

Enabling Afterpay

Please refer to this article Buy Now, Pay Later Service Setup to learn more about turning on/off Afterpay.

Rates & Availability

Please refer to the list below for more information on rates and country availability:

• Australia: 5.99% + $0.30 AUS
• Canada: 5.99% + $0.30 CAD
• United Kingdom: 5.99% + $0.30 GBP
• United States: 5.99% + $0.30 USD

Restricted Business Types

• Alcohol
• Digital Games and Apps
• Donations
• Electronics
• Flash Sales
• Pre-Orders
• Travel

Refunds

You can refund Afterpay charges up to 180 days after the original payment.

Disputes and Fraud

Afterpay covers disputes driven by consumer fraud or inability to repay installments.

If a customer claims that you didn’t deliver the relevant goods as expected, Afterpay may send you an email to request additional information. If Afterpay receives a large volume of customer complaints, these disputes may turn into chargebacks, with funds withdrawn from your Stripe account.

Affirm gives your customers a way to split purchases over a series of payments. Depending on the purchase, they can pay with four interest-free payments (Split Pay) or pay over a longer term (Installments), which may include interest.

REQUIREMENTS:

• Your payment processor must be Rain POS Payments.
• Your inventory for items in stock must be accurate: if a customer purchases an out of stock item this way, you will have to void the order and have them remake the order without the item.

Transaction Requirements

For Affirm to display as a checkout option, a customer's shopping cart must have $50 worth of products minimum in the cart with none of the items listed below. Please note that BNPL services are intended for the purchase of products, so if any of the following items are in a customer's shopping cart, they will NOT see BNPL as an option for payment:

• Invoices
• Subscription Payments / Initial Subscription Signup
• Short Term Rentals
• Classes
• Gift Cards
• Digital Downloads

Enabling Affirm

Please refer to this article Buy Now, Pay Later Service Setup to learn more about turning service with Affirm on or off.

Rates & Country Availability

Please refer to the list below for more information on rates and availability:

• United States: 5.99% + $0.30 USD

Restricted Business Types

• Boat Dealers
• Business to Business Services
• Car Dealerships
• Contractors, Including Special Trade Contractors
• Employment Agencies, Including Temporary Help Services
• Healthcare Services (including, but not limited to, ambulance services, medical, hospitals, dental, nursing homes, laboratories)
• Higher Education Services
• Professional Services (including, but not limited to, legal, consulting, accounting)
• Snowmobile Dealers
• Stenographic and Secretarial Support Services

Refunds

You can refund Affirm transactions for up to 120 days after the original purchase.

Disputes and Fraud

If your customer initiates a dispute through Affirm and you can’t resolve it, the dispute process works like this:

• We might email you to request additional information.
• We work with Affirm on resolving the dispute.

If Affirm receives a large volume of customer disputes, they can turn into chargebacks, with funds withdrawn from your Payments account.

Affirm covers disputes driven by customer fraud or their inability to make payments. In cases of customer fraud, we work with you and Affirm to minimize the loss. Comply promptly with any requests from Rain POS Payments to stop shipment or cancel the transaction.

Klarna gives customers a range of payment options during checkout. Available payment options vary depending on the customer’s billing address and the transaction amount. These payment options make it convenient for customers to purchase items in all price ranges.

Klarna Integration Temporarily Down

Our integration with Klarna has not been working properly and we are working with Stripe to get it up and running. If you have enabled Buy-Now, Pay-Later integration with Klarna, once we have it fixed, it will become active and will be a visible option for payment for your customers automatically. If you are interested in integrating with Klarna, that option will be available if you use Rain POS Payments for website payment processing as soon as we have this fixed. Sorry for the inconvenience. Our other integrations with Affirm and Afterpay are both working properly.

REQUIREMENTS:

• Your payment processor must be Rain POS Payments using Stripe for processing (Adyen is not currently supported).
• Your inventory for items in stock must be accurate: if a customer purchases an out of stock item this way, you will have to void the order and have them remake the order without the item.

Transaction Requirements

For Klarna to display as a checkout option, a customer's shopping cart must have items ranging from $1 in value up to $2,000 maximum in the cart with none of the items listed below. Please note that BNPL services are intended for the purchase of products, so if any of the following items are in a customer's shopping cart, they will NOT see BNPL as an option for payment:

• Invoices
• Subscription Payments / Initial Subscription Signup
• Short Term Rentals
• Classes
• Gift Cards
• Digital Downloads

Enabling Klarna

Go to the Admin Button with your username in the upper right and click Beta Features. Find BNPL Klarna in the list and toggle it to Yes, then at the bottom click Save. Next, also under your Admin Button, go to Settings > Integrations > Rain POS. In the section near the bottom for Buy Now Pay Later find Klarna and toggle it to Yes. A page will open that will show you the merchant terms for using the Klarna BNPL service, and after you agree, your customers will have that option available at checkout if they're not purchasing any of the restricted items above.

Rates & Availability

Please refer to the list below for more information on rates and country availability:

• United Kingdom: 5.99% + $0.30 GBP
• United States: 5.99% + $0.30 USD

Restricted Business Types

• Charities
• Political Organizations, Parties, or Initiatives

Refunds

You can refund Klarna charges up to 180 days after the payment completes.

Disputes and Fraud

Klarna covers disputes driven by customer fraud or inability to repay installments provided you follow Klarna’s shipping policy. Merchants aren’t involved in these disputes.

If a customer claims that you didn’t deliver the relevant goods as expected, Klarna may send you an email to request additional information to help resolve the claim. You must submit the requested information within 14 days. If Klarna rules in favor of the customer, they may initiate a dispute, with funds withdrawn from your Rain POS Payments account. Klarna dispute decisions are final—they have no appeal process.

If you like the idea of printing receipts automatically, but don't love the Chrome print dialog box that pops up after a transaction, good news! There is a way to bypass this setting, but it will take a little bit of configuration.

IMPORTANT:  This option is best if you only have a single printer connected to the computer you are working on. If you are regularly switching between printers at a station, having that dialog box pop up every time is likely a better option, so we would highly recommend NOT doing this with multiple printers connected.

If you need to change it back so that the print dialog box does come up, repeat the first step below, remove everything after the .exe that you added, then Apply. Or you can just open Chrome from the Start menu or the windows Search.

Instructions

1. Close all Chrome windows that might be open and in the lower left of Windows, click on the Search, just to the right of the Windows button.
2. Enter Chrome.exe, and in the results, on the right click Open File Location.

3. In the window that pops up, right-click on Chrome and drag and drop it to your Desktop. You'll see a 'Create Link in Desktop' message pop up as you drag, but when you release the mouse, a menu will pop up, and you should click to Create Shortcut Here.

4. Right-click on the new Chrome icon and in the pop-up menu, click on Properties.

5. In the Target field, click after the .exe", add a space, then enter the text exactly as pictured below. The exact entry after .exe" is: space-hyphen-hyphen-k-i-o-s-k-hyphen-p-r-i-n-t-i-n-g-doublequote. Please note that it needs to have the double-quote at the very end, as pictured below. You can triple-click and copy the line below, click after the .exe", and paste it directly and it will be correct:

 --kiosk-printing"

6. Click Apply. Moving forward, that icon (and ONLY that icon) will open Chrome in Kiosk Printing mode, where it will just print directly to whatever the Default Printer is in your Devices and Printers settings. If you need flexibility to choose a different printer, you can open Chrome from a different shortcut icon, or from your Start menu.

That's it, the print dialog boxes will no longer pop up for you! The way it will work, after you select the checkboxes for the types of receipts that will print, the Print window will briefly flash up on the screen, and a single copy of everything you checked will print out from your default printer.

You can use your old Chrome link to open Chrome without the kiosk print mode if you need the print dialog boxes. It is recommended to rename your new shortcut to something else so you don't get confused between the two. You can rename the shortcut by right-clicking on the icon and in the pop-up list, click Rename.

If you like the idea of printing receipts automatically, but don't love Firefox print dialog box that pops up after a transaction, good news! There is a way to bypass this setting, but it will take a little bit of configuration.

IMPORTANT:  This option is best if you only have a single printer connected to the computer you are working on. If you are regularly switching between printers at a station, having that dialog box pop up every time is likely a better option, so we would highly recommend NOT doing this with multiple printers connected.

* To switch between printers, you will need to change your default printer.  This is a system setting and can be changed under your printer settings.

If you need to change it back so that the print dialog box does come up, repeat the first step below, find 'print.always_print_silent' in the list, right-click on it and click Toggle to change it to False (off).

Instructions

Open Firefox and type ' about:config' in the address bar and press enter.  Click to confirm that you will be careful.

Right click on the page, hover over 'New' and click on 'Boolean'.

Type ' print.always_print_silent' as the preference name and click 'OK'.

Click on 'true' and click 'OK'.

That's it, the print dialog boxes will no longer pop up for you!

What is it?

We know that as a small business owner you have a lot on your plate. That's why we developed our Managed Chargeback Service.

Disputes are an unavoidable part of running a business today - especially with more and more transactions taking place online. They take a lot of time and create a lot of guess work to determine the best information to provide to resolve the claim in your favor.

With the Managed Chargeback Service we save you that time and guess work by leveraging on our extensive dispute knowledge to compile a dispute response on your behalf. Our team will give you the best opportunity to recover your funds and let you focus on running your business.

How It Works

Traditionally, payment providers will notify you when a dispute has been received asking that you provide documentation supporting the transaction details. Generally this means having to find things like customer details and receipt information as well as providing an explanation of why the dispute is unwarranted. This takes time that most businesses just don't have. So much so that many don't bother to respond and thus never have the chance to recover the disputed funds.

With Managed Chargeback Service, when your business receives a dispute there is nothing required of you. Our team will leverage our experience to compile all of the transaction details and craft a response to the card network on your behalf.

Process

• When you receive a dispute while using the Managed Chargeback Service, no action from you is required. An email will be sent notifying you that you have received the chargeback and that our team has everything under control. You can respond to the email within 5 days if you want with additional evidence, but our team will collect everything that is required on your behalf.

• When our team has collected all the evidence, it will be uploaded for you. An email notification will be sent to you notifying you that the evidence has been uploaded and letting you know we're waiting for a decision. The uploaded evidence will be immediately visible from the Dispute Details module on the Disputes page of your Portal if you would like to review what was submitted.

• Once the dispute has been won or lost, we will notify you of the outcome via email.

• All details for the dispute can be viewed on the Disputes Page on the Payment Portal, once the dispute has been initiated.

Pricing

For businesses not on the Managed Service, you currently pay $15 per chargeback. With the Managed Service, it costs a flat rate of $19 per month and all other chargeback fees are waived.

You will be billed for this through the PayFac on the 1st of each month. This will show up as MANAGED CHARGEBACK on your Payout Report details page.

Disabling/Enabling Managed Chargeback Service

If you prefer to manage chargebacks yourself, you can opt out of the Managed Chargeback Service anytime by going to the Payments Portal > Account > Profile > Managed Chargeback Service: Toggle to ‘OFF’.

If you opt out you can view and manage all chargeback details via the new disputes page in the payments portal and you will resume paying the $15 per chargeback. You can opt back in at any time by following the same processes and changing the toggle to ‘ON’.

FAQ

Q: What is a Chargeback?

A: A chargeback is a reversal of a transaction initiated by the cardholder’s bank, typically due to a dispute over fraud, product issues, or billing errors. When a chargeback occurs, the transaction amount is withdrawn from the merchant’s account and returned to the customer while an investigation takes place. Chargebacks can result in additional fees and impact a merchant’s standing with their payment processor.

Q: How much does Managed Chargeback Service cost?

A: For $19/month we will handle any and all disputes received by your business.

Q: Will I still be notified when I receive a dispute?

A: Yes, as soon as a dispute is received from the card networks we will notify you and give you the opportunity to provide any additional information you believe may be helpful such as text or email correspondence with the customer filing the dispute.

Q: Will I be able to provide additional information?

A: Yes, when you receive a dispute you will immediately be notified and given the opportunity to provide any additional information we may not have access to that you believe will be helpful to resolve the dispute in your favor. The email notification will tell you where to send it and provide any additional information as soon as you receive that notification.

Q: If you’re handling everything, how will I know when a dispute has been resolved?

A: We will keep you informed every step of the way.

• When you receive a dispute.

• When we have submitted information to the card networks on your behalf.

• When the card issuer has reached a decision.

Q: How long does it take to resolve a dispute?

A: Most disputes are resolved within 45 days though some may take up to 90 days.

Q: Does this guarantee that I will win the dispute?

A: With our expertise, we can greatly increase your chance to win a chargeback but there is no guarantee that it will be resolved in your favor.

What is it?

Disputes are an unavoidable part of running a business today - especially with more and more transactions taking place online. Since running your business doesn't involve dealing with disputes every day, they take a lot of time and create a lot of guess work to determine the best information to provide to resolve the claim in your favor.

We know that as a small business owner you have a lot on your plate. That's why we developed our Managed Chargeback Service, however if you prefer to manage chargebacks yourself then the self service option is available as well.

Process

• When you receive a dispute while using the Self Service, an email will be sent notifying you that you have received the chargeback and what to do to contest it. The email will include instructions on what evidence to submit and directs you to the Disputes page in the payment portal.

• An email notification will be sent to your business notifying you the evidence has been uploaded and letting you know we're waiting for a decision. The evidence you upload will be immediately visible from the Disputes Details module on the Disputes page, if you wish to review what was submitted.

• Once a dispute has been won or lost, we will notify your business of the outcome via email. This outcome is also visible on the Disputes page in the Dispute List.

• Dispute details can be viewed from the Disputes page on the Payment Portal at any time.

• If your business prefers to have us manage chargebacks for you (recommended), you can opt into the Managed Chargeback Service anytime by going to the Payments Portal > Account > Profile > Managed Chargeback Service: Toggle ON. If you opt in, you will stop paying $15 per chargeback and we will handle all disputes for you. You can opt back out at any time by doing the same changing the toggle to OFF.

Pricing

• $15 per chargeback.

• Merchants using the Managed Chargeback service pay $19 per month and the standard $15 per chargeback is waived.

Disabling/Enabling Managed Chargeback Service

If you prefer to manage chargebacks yourself, you can opt out of the Managed Chargeback Service anytime by going to the Payments Portal > Account > Profile > Managed Chargeback Service: Toggle to OFF.

If you opt out you can view and manage all chargeback details via the new disputes page in the payments portal and you will resume paying the $15 per chargeback. You can opt back in at any time by following the same processes and changing the toggle to ON.

Your Web Store Still Works!

If you, or your customers, see a 'Checkout is disabled on this domain' message, it means your customer has a link to a page or an item on your site that contains the rainadmin.com domain.

That domain is really for administrative purposes, and was never meant to be an area where our clients could sell things from their web stores, or take online registrations for classes.

How to Prevent Further Errors

To prevent this from happening further, and allow your customers to shop your site, simply direct them to your live website. Be sure to make all links you share with customers from your website without the rainadmin.com included.

You may want to also go through your website to links you have made on your pages, in your website Navigation, or possibly in products and/or classes. We recommend going through your site and checking your links, and if you need help adjusting any you find, How to Create Links to Pages, Files, and Email Addresses.

You can also call us at 385-404-6200 and choose option two for support, and we'll be happy to look at that with you.

How did my customer find this domain?

• The URL may have been included in a recent newsletter or email.
• The URL may have been entered as a link in the navigation or somewhere on one of your pages.

To remain federally compliant with regulations governing autopay billing for recurring charges to credit cards on file we have updated the emails the system sends out for areas that apply, such as those for Subscriptions and Rental Contracts. In each of these areas, the system sends out an email regarding the recurring billing when the feature is initially started for the customer, and then also sends out a notification email each time a payment is made.

Subscription Email Updates

Here is an example email of what the system will send out whenever a customer starts a new Subscription:

We are required to show the terms of the automated billing, such as how much each payment and estimated tax will be, when the first payment will start, and for how many payments the subscription will run. We also show at what frequency payments will be charged, and the basic payment info for the card being used (card type and last 4 digits). Finally, the footer contains essential info and in the bottom paragraph, we are required by law to provide a link the customer can use if they want to opt out of the subscription, or info for contacting the store. Please note that just providing contact info is not enough for this requirement, the link must be present.

For each payment that is charged to the customer's card for the Subscription, we will send an email like the one below, which contains similar content also required to be compliant.

Rental Contract Email Updates

Since Rental Contracts also use recurring billing, we have updated the system notices for that area as well. Here is an example of an email a customer will get when they start a new Rental Contract:

For this area as well, we are required to show the terms of the automated billing, such as how much each payment and estimated tax will be, what fees will be charged if there are any, when the next payment will be, and for how many payments the contract is scheduled to run. We also show at what frequency payments will be charged, and the basic payment info for the card being used (card type and last 4 digits). The footer contains essential info and in the bottom paragraph the customer can see info for contacting the store if they have questions about their contract. Since it is a contract, we are not required by law to provide a link that can cancel the automated payments.

For each payment that is charged to the customer's card for the Rental Contract, we will send an email like the one below, which contains similar content also required to be compliant.

If you are using your personal Pay Pal account for processing transaction on your website, you will find that there are and handful of limitations inherit with personal accounts that make things difficult.  For instance, personal accounts will not allow you to authorize a transaction from your website, when a business account will.  This particular error is common and will appear at the top of the checkout page saying "This merchant is not enabled for auth/settle."

Fortunately there is a quick fix available.  All you have to do is convert your personal account to a business account.  Please follow the below steps to convert your account.

1.  Login to your Pay Pal account.

2.  Click on the Gear button in the upper right to go to your Profile page.

3. Scroll down to the link to Upgrade to a Business Account and click on it.

4. Follow the on-screen instructions to convert your account.

After completing this process, whatever problems you were experiencing before should be resolved.  Please let us know if you need any assistance or have questions about this process.

This is an administrative setting that we must adjust for you on our end. Please call us at 385-404-6200 and use option 2 for Support for assistance. Your Favicon will need to be a very tiny image, and will display at 16x16 pixels as a .ico image file. One thing you can do to prepare for the call is to do an internet search for an 'ico file converter.' You should get several options that will allow you to upload a square image and then download the converted ICO file(s).

This is an administrative setting that we must adjust for you on our end. Please call us at 385-404-6200 and use option 2 for Support for assistance.

This is an administrative setting that we must adjust for you on our end. Please call us at 385-404-6200 and use option 2 for Support for assistance.

All Domain Name Server / Domain record changes will need to be done on our end, for almost all of our clients. A very few clients are set up to have their DNS on their own server, but this configuration is NOT recommended, as it creates a single point of failure, meaning if the physical server computer your domain is set up on crashes, your site goes down until the machine is fixed. For over 99% of our clients, we control the DNS so your system resides on four separate servers that have 'load balancing' meaning if one gets busy, another server that is not will be tasked to be active for your domain. Also, if any one of those machines has a physical failure, you are automatically moved to a working one, so your system will have no 'down time.' For any DNS changes you might need, please call us at 385-404-6200 and use option 2 for Support.

Some areas of your website design must be adjusted from our end. Please call us at 385-404-6200 and use option 2 for Support for assistance.

Some areas of your website design must be adjusted from our end. Please call us at 385-404-6200 and use option 2 for Support for assistance.

This is an administrative setting that we must adjust for you on our end. Please call us at 385-404-6200 and use option 2 for Support for assistance.

The notifications the system sends out are the same for all of our clients, and at this time, it is not possible to edit the content.

This is an administrative setting that we must adjust for you on our end. Please call us at 385-404-6200 and use option 2 for Support for assistance.

Go to Marketing > Coupons and click the +New Coupon button to begin creating your coupon. When creating your coupon, select the Free Shipping option on the far right of the Coupon Type area, as pictured below.

You can also set a Minimum Purchase amount to justify the free shipping, and you can set a cap on the Maximum Discount you will allow with the coupon, so that larger item sales do not cost you too much.

If the Customer Login feature is not yet active for you, you will need to call us at 385-404-6200 and use option 2 for Support so we can activate that for you. That function is for your website customers and is different from the website Member logins, which are intended for use by wholesale customers or club members so they can have password-protected pages and pricing where needed. The Customer Login gives the customer access to their purchase history and to their Rewards. For more information on how to work with wholesale or club Member logins, please click here: Website Administration - Members.

Once active, your customers will be able to create and manage their own customer accounts. If they forget their password, they can click Forgot Password and the system will reset it and send them an email so they can save a new one. You do not need to do anything to administrate your website customer logins. Click here to learn more about Customer Logins for your website: Customer Website Account Login

Under the Marketing menu is our Communications module, and notifications the system sends to customers for web orders are under the Area of Marketing, and you can filter for whatever date range you need. You'll see the Status of the notifications and you'll know if they've been Sent, Opened or if there was some kind of problem with delivery, e.g. email address invalid, etc.

The system has a Time Clock feature that requires your employees to have PIN codes saved in their User accounts so they can punch in and out. You also have a Time Clock report under the Reports menu that allows you to view total time worked for whatever time frame you wish for your employees, as well as allowing you to correct punches that were not entered properly and add missed punches. Click her to learn more about working with your Time Clock: Employee Time Clock

This is an administrative setting that we must adjust for you on our end. Please call us at 385-404-6200 and use option 2 for Support for assistance.

After logging into the system, you will click on the Admin button with your username in the upper right and go to Users > Restricted Pages. If that feature is not yet active for you, you will need to call us at 385-404-6200 and use option 2 for Support so we can activate that for you. That function will allow for password-protected pages and pricing where needed. For more information on how to work with Member logins, please click here: Website Administration - Members.

By default, the email notifications that customers receive for web orders are no-reply messages. If they try to reply to the message, their email service will let them know immediately that the message could not be sent, so they will likely contact you a different way.

It is likely we may need to set up that capability in your system. If you click on the Admin button with your username in the upper right and go to Settings > Website Settings > Products, you can check in the list of options there for Enable Selling of Wholesale Items.

If you do not see that option, please call us at 385-404-6200 and use option 2 for Support and we can look into your eligibility for having that activated (you need to be on our Plus Website plan or higher).

For setting up your Wholesale content on the website, including password-protected pages and login links, as well as how to set up your Wholesale Members, please click here: Wholesale Setup: Working with Wholesale Products.

This is an administrative setting that we must adjust for you on our end. Please call us at 385-404-6200 and use option 2 for Support for assistance.

The Customer Login feature can be turned on if you're website is live and if you have your SSL enabled. Prior to your site going live, if you click your Admin button with your username in the upper right and then go to Settings > Website Settings > Shopping Cart, you will see the Customer Login Options section at the bottom of the page. If your site is not live, you will see a message like the one above. If it is live, you will see toggle controls like the ones pictured below that enable you to Allow Customer Login (customers will be able to see purchases, cards on file, reward points, and other info) and you can Allow Customers to Create and Share Gift Registries. For more information on Gift Registries, click here: Gift Registry

If the Customer Login feature is not yet active for you, you will need to talk to your Customer Success Manager about the time frame in which your website will be going live. That function is for your website customers and is different from the website Member logins, which are intended for use by wholesale customers or club members so they can have password-protected pages and pricing where needed. The Customer Login gives the customer access to their purchase history and to their Rewards. For more information on how to work with Customer logins, please click here: Customer Website Account Login.

Once you have logged into Rain POS as an Administrator, click the Admin Button with your username in the upper right . In the drop-list, click on Settings > Website Settings. In the first tab that comes up, Calendar & Classes, you will be able to adjust colors in several areas and the font size as well. For more information, click here: Website Settings: Calendar & Classes.

If your website is live and has SSL enabled (the lock icon showing the connection is secure, something we activate for all of our clients when they go live), you can enable this in your system settings. If your site is not live yet, you will need to wait until it is taken live.

To enable this function, click the Admin Button in the upper right and go to Settings > Website Settings > Shopping Cart. The section for Customer Login is near the bottom of the page and you can enable the login and also enable the creation and sharing of Gift Registries, if you like. Click here for more details on your customer login options: Customer Website Account Login

You can customize the background color of your checkout pages in your website settings. After logging into the system, in the upper right click on the Admin Button with your username and go to Settings > Website Settings > Shopping Cart and in the Edit Cart Page Options area, you can enter the 6-character hex color code for the background color you want. If you don't know the code, you can go to colorpicker.com, find your color, then copy and paste the code at the top of the color window into the Cart Background Color field. Once you are finished, click Save at the bottom of the page.

After logging into the system, in the upper right click on the Admin Button with your username and go to Settings > Website Settings > Shipping. In the middle of the list of options, set Charge Tax on Shipping to ON. In this tab, there is no need to click a Save button.

Make Secure Passwords for Rain POS

We highly recommend everyone take steps to improve their own safety online and in our system. Here are some easy and common password protection practices to keep your online account safe.

Create Unique Passwords

The safest thing you can do when creating an account is to always use unique passwords and never give them out. Tools like 1Password can help you manage your passwords across multiple services and assist in make your accounts safer.

Suggested Password Attributes

• Keep your passwords long. We recommend making your password at least 8 characters long—the longer it is, the safer it is.
• At least 1 non-alpha character (a numeric character).
• Preferably at least 1 non-alphanumeric character (a character, or symbol, that appears on a keyboard that is not a number or a letter).

Create Strong Passwords and Check Their Security

A strong password is one that is easy for you to remember but hard for someone else to guess. Uncommon words or phrases work well, but try to keep them unique. Non-standard uPPercasing, creative spelllling, personal slang, and non-obvious numbers and symbols (using $ for s or 0 for o is too obvious!) may be helpful in helping you choose a password.

You can use online tools like How Secure Is My Password? to check your password strength.

After logging into the system, in the upper right click on the Admin Button with your username and go to Settings > Website Settings > Order Notifications and you will see all the options available for governing the way that order notifications will work for your web orders. Changes made on this tab will immediately save to the system, so there is no need to click a Save button.

If you have a service package that includes the Point of Sale, you can have up to two Tills set up for your system. These will be set up for you by your Customer Success Manager, and that person can do so at any time for you. If they have not yet set them up for you, reach out through the contact information they provided you during your initial consultation, this will include their direct phone line and email address, and they can set your Tills up for you.

If you are already live and using your Point of Sale system and just need another Till added, there is an additional cost for that for each Till over your initial two, and we can enable that for you if you call our Support team at 385-404-6200.

If you just need to see the different types of tender and amounts you took in throughout your day, the End of Day report is perfect for counting your tender by till for the day so you can justify your cash drawers.

If you need more robust features for ending shifts and changing out cash drawers or just having a dedicated shift report and drawer counting tools, the Shift Management feature allows you to do this. You can also do Pay In and Pay Out from your drawer as needed. Click here to learn more about this feature: Shift Management

After logging into the system, in the upper right click on the Admin Button with your username and go to Settings > Website Settings > Shipping. Near the top of the list of options, click the Configure button for Enable Shipping Station Integration and scroll down below the methods and packaging. You will see an option to set Free Shipping and you can enter the amount. Orders that are at or over that amount will have free shipping. You can also set which shipping method your free shipping will use. Be sure to click the Save button at the bottom of the panel, and you're all set. If you do not see the functionality described here, please call us at 385-404-6200 and use option 2 for Support or email us at support@rainpos.com and we'll be happy to activate it for you.

For Class purchases done through your website, there is a setting you can enable that will allow the customer to enter names for each seat they are reserving for the class. To enable this function, in the upper right of the system, click on the Admin Button with your username and go to Settings > Website Settings. The first tab that opens is for Calendar & Classes and at the bottom, you will find the option to Require Attendee Names. Those names will display on your Classes Report.

For Class purchases done through your point of sale Register, the name of the customer will automatically be recorded. If the customer is purchasing extra seats, you can enter the names in the Notes area for all attendees, and in your Classes Report those notes will be visible.

The system itself is ready for setup with integrated processors we support. If your Client Success Manager has not already provided you with the information we will need, or if you are fully launched and you need to know if it is possible to integrate with your new company or if you need to know what we will need from your processor to integrate with them, please call us at 385-404-6200 and use option 2 for Support.

Please Note: There is an option in the system settings that will allow that information to display, but it will turn off the newer, more graphically pleasing view of the product Options.

Once you have logged into the system, in the upper right, click on the Admin Button with your username. In the drop-list, click on Settings > Website Settings > Products, you will see a setting for Enhanced Product Options View a short way down the list. Change the setting to Off. Scroll further down the page and find the Send What You Have Option and make sure it is set to On, then scroll to the bottom of the page and click Save. If you have product Forms created on the Advanced tab of any of your products, those will now function properly, as will the Send What You Have options.

There is an option in the system settings that will let you display product identifier numbers for each product. Once you have logged into Rain POS, in the upper right, click on the Admin Button with your username. In the drop-list, click on Settings > Website Settings > Products, you will see a setting for Show UPCs, Manufacturer IDs, and SKUs a short way down the list. Change the setting to On, then scroll to the bottom of the page and click Save. Please note that even with this set to Off, all product identifier codes are fully searchable on the website for your visitors and for you on the administrative side.

Once you have logged into the system, in the upper right, click on the Admin Button with your username. In the drop-list, click on Settings. Some areas of the system have settings you can configure directly in their menus, for example, if you go to Inventory > Gift Cards, there are settings for your Gift Cards there. Another area is Rentals, e.g. Modules > Rental Admin > Settings, but most settings for Rain POS are in this main Settings area.

Once you have logged into the system, in the upper right, click the Admin Button with your username. In the drop-list, click on Settings > Website Settings > Email, and look at the Welcome Email Message Body area. In this area, you can create a link to a free download, such as a PDF or a video file, or whatever it is you would like as your free giveaway. Here is how to upload your free file and link to it: How to Create a Link to a File.

After logging into the system, in the upper right click the Admin Button with your username and go to Settings > Website Settings > Order Notifications and you will see all the options available for governing the way that order notifications for your customers will work for your web orders. Changes made on this tab will immediately save to the system, so there is no need to click a Save button.

Once you have logged into the system, in the upper right click on the Admin Button with your username. In the drop-list, click on Settings > Website Settings > Products, you will see a setting for Category Images. By default this will be set to Show your Category images, and you have the option to Hide them. If you make a change in the settings, be sure to remember to scroll to the bottom of the screen and click Save, or your changes will not display.

Also, after you make this change, if you decide to change it back to show the images, it may take the system a few minutes to index and update the change and display them once again.

It's kind of misleading, but the system is not asking you for the password you have forgotten or lost; the Old Password is for the temporary password you were given to log in with, so it will be whatever password you just used to get to the screen that is asking for the Old Password.

If you have never logged into the Rain POS billing system, you can do so from upper right Rain POS under the Admin Button with your username, just click Billing. Click here for a walk through of how to access the system: Accessing Your Billing Account Information. If your login information isn't working, you can click the Forgot Password link and a password reset will be sent to your email. The email address is the same one at which you receive your Rain POS billing emails monthly.

While there is a setting for Full Width Product Page under the Admin Button with your username > Settings > Website Settings > Products, it is for the older system architecture and does not do anything with the newer Responsive website designs we have been deploying since 2016. It is possible to make the Products module on your main Online Store page use the full width of the browser, but even when spread out on a large display, the Products module will never display more than four columns of categories. If you are using the newer Faceted Product Search function that adds search and product filters such as Brand, Color, and Price Ranges in the left column, you will not see more than three columns, even when the Product module is set to display Extra Wide.

That content was designed to be viewed in four columns at a width of about 1,200px, which is the central content area of our website designs. When viewed Extra Wide, the columns just have more space on the page. If you still want to try the full-width view, log into the system and go to Website > Website Editor then go to your main shopping page. In the small gray Module Toolbar in the upper left corner of the Products module, click on the second button over that looks like a gear and that says Settings when you  hover over it. In the Settings window, you'll see the option for Width down below the Margins, and the option you'll want is Extra Wide. Click Save at the bottom and you'll see that change.

If your Point of Sale system is set to require PIN code entry before each transaction (this setting is under Settings > POS Settings, on the left) it will prompt the sales clerk to enter a PIN following each completed transaction. You can enter individual PIN codes for your employees by clicking on the Admin Button with your username in the upper right and clicking on Users > Users. There is a field to enter the PIN, and be sure to click Save at the bottom of the screen once you're finished.

After logging into the system, in the upper right click on the Admin Button with your username and go to Settings > Website Settings > Shipping. Click to Configure your shipping methods, and in the panel that comes up, click to +Add Domestic Shipping Method. If you look at the Shipping Method Name, you can make your first rate based on one of the types you see there. Create separate Methods for each of the different types you need. For more information on how to work with that part of the system, click here: How to Set Up Shipping Methods.

After logging into the system, in the upper right click on the Admin Button with your username and go to Settings > Website Settings > Shipping. Near the middle of the list of options, set Enable In-Store Pickup to ON, click Configure to set the Location(s) at which you want to offer store pickup, and for this panel, you do not need to click a Save button. You can take similar steps to enable Curbside Pickup, with the further option of personalizing the message to instruct the customer of what they need to do when they arrive to pick up their order.

Similarly, if you wish to allow customers to pay when they come to pick up their web order, you can go to Settings > Website Settings > Shopping Cart and find the Pay at Pickup option and turn it ON. For that tab, be sure to click the Save button at the bottom.

There is not a way to prevent an employee from logging into the system remotely unless you log in for them. You need to be careful with your system security: if you have employees you don't want to be able to access the system remotely, make sure they do not have an Administrator Login. They can use a PIN code just fine for access to the Register and normal work tools, but someone with an Administrator login will have to log into the system to get them started. You also will need to be careful that they don't learn the username and password for any of the Administrator users on your account, since they would be able to use that to sign in from anywhere.

When printing out your End of Day report, you may only need to see the upper summary sections and tender-by-till breakdowns. If you don't need your list of transactions to also print out, here is how you can limit the print job so that only the upper content prints:

1. Log into the system and go to Reports > End of Day.
2. You may want to expand the Taxable Revenues breakdowns on the left before printing. (Note: this data doesn't print anything but the total amount of taxable revenue in each area if you don't expand the sections.)
3. If you have more than four or five Tills, the report may go over one page, so in step four, you may want to print more than one page if you have that many Tills. Please note that if you are printing from Chrome, you get a print preview that will let you see how many pages you need to print.
4. When the Print window pops up, limit the number of pages that are printing to page 1. Here is how to do this for Firefox:

Here is how to limit your print job in Chrome:

You will print your shipping labels in Rain POS under the Orders area. Click to open the transaction you want, then click the Update button in the Shipping area. You will see a button to Print Shipping Label for orders in which ShipStation shipping methods were used. For more information on how to set up and work with ShipStation, click here: Configuring Your Shipping Settings

You can add a Captcha code to your checkout process in your website settings. This requires the customer to confirm that they are not a robot before they can complete a transaction. After logging into the system, in the upper right click on the Admin Button with your username and go to Settings > Website Settings > Shopping Cart and in the Checkout Options area, you can set Captcha at Checkout to ON, and then click Save at the bottom of the page.

You can add custom text for your Terms and Conditions in the website settings. After logging into Rain POS, in the upper right click on the Admin Button with your username and go to Settings > Website Settings > Shopping Cart and in the Checkout Options area, you can set Terms and Conditions to ON, and then click Edit to upload your text. Be sure to click Save at the bottom of the page if you make any changes in this area.

After logging into the system, in the upper right click on the Admin Button with your username and go to Settings > Website Settings and in the first tab that comes up (Calendar & Classes), scroll down to the second section and you can check the box for Require Attendee Name(s). Be sure to click Save at the bottom of the page if you made any changes. During checkout on the website, your customers will be required to enter a name for each seat in the class they are reserving. Please note that at this time the point of sale Register will only list the name of the Customer purchasing the seats in the class, and will not ask for additional names if more than one seat is being reserved. You can click on Notes in the Register and add either a Public Note or an Internal Note with the attendee names, and you will be able to see the notes in the Classes Report.

There is an option in the system settings that will let you sell free products and class registrations through your website shopping cart. After logging into Rain POS, in the upper right click on the Admin Button with your username and go to Settings > Website Settings > Products, you will see a setting for Allow Purchase of Free Products a short way down the list. Change the setting to Yes, then scroll to the bottom of the page and click Save. Any product with the Price field set to 0.00 will be able to be purchased at no cost through your shopping cart.

After logging into the system, in the upper right click on the Admin Button with your username and go to Settings > Website Settings > Shipping. Near the bottom of the list of options, set Enable In-Store Pickup to ON, if you like, and then click Configure to set the Location(s) at which you want to offer store pickup. For this panel, you do not need to click a Save button. You can similarly set location-specific Curbside Pickup for your web orders.

After logging into the system, in the upper right click on the Admin Button with your username and go to Settings. In the first tab that opens, you'll see your general information, and anything blank or incorrect you can directly edit. Be sure to click Save at the bottom when you're finished. For more information, click here: General System Settings.

After logging into the system, in the upper right click on the Admin Button with your username and go to Settings > Website Settings > Website Settings > Email, and you will see a field to enter your From Email Address. Please note the warning on the page about not using an email address provided by one of the big free email providers, such as AOL, Hotmail, Gmail, Yahoo, etc. The reason such email addresses will not work for this system is because that spammers use email addresses like that to send bulk emails out at little risk to themselves. So bulk email provider services have trouble sending messages with From email addresses like that, so in the system, we do not allow them.

After logging into the system, in the upper right click on the Admin Button with your username and go to Settings > Website Settings > Shipping.

Near the top of the list of options, click the Configure button for Enable Shipping Station Integration and scroll down below the methods and packaging. You will see a section called Checkout Options with a list of options to set how you want your ShipStation methods to work in the shopping cart.

There are three options: 1) Show both ShipStation and system-configured rates, 2) Show system-configured rates if available, then ShipStation rates as a backup, or 3) Never show ShipStation rates. Select your choice, then be sure to scroll to the bottom of the panel and click Save.

After logging into the system, in the upper right click on the Admin Button with your username and go to Users > Groups. You can create different user groups with access to different parts of the system. Click here for more information on how to work with your Users and Groups: Set Up User Logins and Groups.

After logging into the system, in the upper right click on the Admin Button with your username and go to Users > Users. If you don't already have individual User accounts for all of your employees, you will need one for each person in order for them to use the Register PIN. Click here for more information on how to work with your Users: Set Up User Logins and Groups.

We do not have a way to set a specific amount to charge for shipping per product, but you can have the product's weight determine how much is charged. Start by looking at your shipping settings. After logging into Rain POS, in the upper right click on the Admin Button with your username and go to Settings > Website Settings > Shipping, and click to Configure your shipping methods. Check the box for the method you want to work with and click to Edit, or if you don't yet have a shipping method, click the green +Add Domestic Shipping Method button to create a new one. After you set the Region, currency, method name, and delivery time, in the 'Based On' area, you will need to select Weight. Each of your products can be set to have whatever weight it might need in order to charge enough shipping to cover the item. If you don't have weight values in place for your products, you will need to enter them, and they go in as decimal values of pounds (or kilograms, if that is the system you use), so an item that weighs 24-ounces will go in as 1.5 in the weight field for the product. Be sure to click Save at the bottom after you're finished adjusting your rates.

After logging into the system, in the upper right click on the Admin Button with your username and go to Settings > Website Settings > Shopping Cart and and enter the email address you want in the Order Notifications Email field, then scroll to the bottom of the page and click Save.

After logging into the system, in the upper right click on the Admin Button with your username and go to Settings > Website Settings > Products, you will see a setting for the number of Category Columns. This feature is actually for the older version of our website system, so if you have a Responsive website (mobile-friendly), this option will not work for you.

Instead, your categories will automatically display in dynamically generated columns. What that means is, based on the size of the display a visitor is using, it will dynamically display from 1 to 4 columns of Categories, and will use what page width it has as efficiently as possible. If you have the Faceted Product Search option active, your first column will be search and filter functions, and then up to three columns of categories and products, depending on the width of the display viewing the page. If you make a change in the settings, be sure to remember to scroll to the bottom of the screen and click Save, or your changes will not display.

Once you have logged into the system as an Administrator (your login link should look like ' yourwebsitename.rainadmin.com/admin';), on the far right side of the blue Admin Toolbar, click the Admin button with your username. In the drop-list, click on Settings > Website Settings > Products, you will see a setting for the number of Category columns.

This feature is actually for the older version of our website system, so if you have a Responsive website (mobile-friendly), this option will not work for you. Instead, if you scroll further down the list, you'll see an option for Enhanced Category Page, not far from the bottom of the list. Turning that On will give you dynamically generated columns for your products within each of your categories where they display on your website. What that means is, based on the size of the display a visitor is using, it will dynamically display from 1 to 4 columns of products, and will use what page width it has as efficiently as possible.

If you have the Enhanced Category Page set to Off, it will display only a single column of products along with images, Price and Sale Price (if present), and Short Description. If you make a change in the settings, be sure to remember to scroll to the bottom of the screen and click Save, or your changes will not display.

After logging into the system, in the upper right click on the Admin Button with your username and go to Settings > Website Settings > Order Notifications and you will see all the options available for governing the way that order notifications will work for your web orders. Changes made on this tab will immediately save to the system, so there is no need to click a Save button.

After logging into the system, in the upper right click on the Admin Button with your username and go to Settings > Website Settings > Order Notifications and you will see all the options available for governing the way that order notifications will work for your web orders. Changes made on this tab will immediately save to the system, so there is no need to click a Save button.

After logging into the system, in the upper right click on the Admin Button with your username and go to Settings > Website Settings > Order Notifications and you will see all the options available for governing the way that order notifications will work for your web orders. Changes made on this tab will immediately save to the system, so there is no need to click a Save button.

After logging into the system, in the upper right click on the Admin Button with your username and go to Settings > Website Settings > Order Notifications and you will see all the options available for governing the way that order notifications will work for your web orders. Changes made on this tab will immediately save to the system, so there is no need to click a Save button.

After logging into the system, in the upper right click on the Admin Button with your username and go to Settings > Website Settings > Order Notifications and you will see all the options available for governing the way that order notifications will work for your web orders. Changes made on this tab will immediately save to the system, so there is no need to click a Save button.

To begin setting up your Classes, you will want to follow the instructions in the article on Classes. Click here for the detailed instruction on Class setup: Classes.

Once you have your Classes in the system, you will want to make sure you have properly set up your taxes to work with classes. We recommend the price that you enter for class registration should not include any physical products but should just be for the instruction part of the class. This will be very helpful in your tax setup to make sure everything is being taxed according to the correct rate.

To get to your Tax settings, in the upper right click on the Admin Button with your username and go to Settings > Taxes.

Tax Settings

Clicking this tab will open your tax settings. You can enter tax settings for all of the Tills in your organization and adjust them as needed. You can also add additional taxes if you need more than general sales tax for labor, products, and classes.

Your Class Default Tax will apply to your classes. If you have differing tax rates for classes and for labor work, such as repairs, you will want to set the Service default tax to the rate for the repairs or other labor you do.

If you have questions or need help with setup on any part of your Classes, including the tax rate, please give us a call at 385-404-6200.

If you do wholesale pricing or other special pricing for your Members and you do not yet see a place in your products to add Wholesale Price, please call us at 385-404-6200 and use option 2 for Support and we can activate that for you if you have our Website Plus or greater service package. For more information on how to set up for Wholesale Pricing and membership, please click here: Website Administration - Members.

After logging into the system, in the upper right click on the Admin Button with your username and go to Settings > Website Settings > Shipping. For more information on how to work with that part of the system, click here: How to Set Up Shipping Methods.

After logging into the system, in the upper right click on the Admin Button with your username and go to Settings > Website Settings > Shipping. For more information on how to work with that part of the system, click here: How to Set Up Shipping Methods.

This can be set up in the system Settings area. After logging into Rain POS, in the upper right click on the Admin Button with your username and go to Settings > Website Settings > Email, and you will see a field for the Subject line of the Thank You email, as well as the Body area. Click here for more information on how to configure this part of the system: Email Marketing.

Start by looking at your shipping settings, in the upper right click on the Admin Button with your username and go to Settings > Website Settings > Shipping, and click to Configure your shipping methods. In the Domestic area, click the button to create a new method. For the Region, select only the states or provinces that would apply to the first shipping region you want to create. Fill out the rest of the method in the normal way, including the specific rates that would apply to the region in question. Click here for more detailed information on How to Set Up Shipping Methods. Be sure to click Save at the bottom after you're finished adjusting your rates. Do this for each domestic region you will serve and on checkout, only the region that ties in with the customer's location will be offered.

The Member login link can be in your Navigation menu, or just somewhere on your Home page, but it is recommended to make it highly visible. That link will need to go to a password-protected page, and you can set those in the Users area of your settings. After logging into the system, in the upper right click on the Admin Button with your username and go to Users > Restricted Pages. If that feature is not yet active for you, you will need to call us at 385-404-6200 and use option 2 for Support so we can activate that for you. That function will allow for password-protected pages and pricing where needed. After you've set the restricted page(s) you want, you can create the link to the page in the normal way. For more information please click here for how to do Wholesale Setup: Website Setup for Member Login.

You will configure your Carriers and Packaging options within your ShipStation account first, then you'll select the ones you want to use in your Settings in Rain POS. To configure what you need in Rain POS, after logging into Rain POS, in the upper right click on the Admin Button with your username and go to Settings > Website Settings > Shipping. Near the top of the list of options, click the Configure button for the Enable Shipping Station Integration option and check the boxes for the options you want. Be sure to click Save in the ShipStation panel once you're finished.

This is an administrative setting that we must adjust for you on our end. By default, all major credit card companies are supported (Visa, MasterCard, American Express, and Discover) Please call us at 385-404-6200 and use option 2 for Support if for some reason you wish to remove one of these, but understand that all of our integrated processors fully support all of them.

This is an administrative setting that we must adjust for you on our end. By default, all major credit card companies are supported (Visa, MasterCard, American Express, and Discover) Please call us at 385-404-6200 and use option 2 for Support if for some reason you wish to remove one of these, but understand that all of our integrated processors fully support all of them.

Once you have logged into the system, in the upper right click on the Admin Button with your username and go to Settings > Website Settings, and in the first tab that comes up (Calendar & Classes), scroll down to the second section and you can choose the method you want from the Sort Classes by drop-list. Once you've made your selection, be sure to click Save at the bottom of the page.

Once you have logged into the system, in the upper right click on the Admin Button with your username, go to Settings > Website Settings and in the first tab that comes up (Calendar & Classes), scroll down to the second section and you can choose the method you want from the ' Sort Classes by' drop-list. The Custom option will allow you to drag and drop your class list into whatever order you like. Once you've made your selection, be sure to click Save at the bottom of the page.

Since the POS system is web-based, all you need is access to the internet in order to use it at a trade show.  Many times the convention center where the show is located will provide an internet service.  If you find the price to be too high, we recommend using either your mobile phone, or another hot spot device to connect to the internet. Call your mobile phone carrier to inquire about hot spot accessibility. Click here for more information on POS Equipment - System Requirements & Recommended Hardware.

You will need to set up a new Member Account in the system for each of your website Members (e.g. wholesale, club, anyone that needs password-protected content and pricing that is not available to the public). After you create their accounts, it's best for you to send them an email with a link to log into the site (just link to a password-protected page) and their login information. We recommend that under the Admin Button with your username Users > Members, you set up each of your Members with a username that is the email address you have for them, and set the password initially to 'changeme'.

You can create a standard email to send to a new member after you have this set up for them, and in the email just tell them to use their email address as their username and that their temporary password is 'changeme', and that they'll be prompted to create their own password. If any of your members forget their password, just reset it to changeme and tell them to log in with that, and once again they'll be prompted to set it to what they want. For more details on this process, click here: Website Administration - Members.

You will need someone with a system login to sign into the system for the first time each morning. Once they have logged into the system, they can open the Register and have the sales clerk enter their PIN (if you use PIN codes to track the employee assigned to each transaction). You will need to do this for each computer that will be using the system throughout the day.

The system also has an End of Day report if you just need your numbers for the different types of payments you received throughout the day. Click here for more information: Reports: Sales

If you need more robust drawer-counting tools, we also have our Shift Management feature, and more information is available on that here: Shift Management

Images are a crucial part of any website's success, so you need to make sure you are working with them in the best possible ways throughout the site. To start, let's go over some simple rules you'll want to follow.

Rules for Working with Images

Start Large - As a general rule, you will want images that are large for your website, at least to start. You can always size them down to whatever you need, so starting with a larger image is good, think 800px - 1000px (see size guidelines below).

Use JPEGs, PNGs, or SVGs - Other formats may not work at all (e.g. GIFs). If you are not familiar with PNGs, they are an Adobe image format for the web that allows for image transparency. SVGs are a vector image format (line art instead of pixel art) that scale beautifully larger or smaller as needed. For pixel-based images (JPEGs and PNGs), our system has an auto scaling feature that always rescales the image file for optimal image quality.

Resize with Care - Sizing down is always fine; just realize you will lose detail the smaller the image gets, and that's normal. Never enlarge an image past its starting size, or it will begin to pixelate and look grainy.

Know Your Limits - For web images, the largest you would ever need them to be is about 2,000px wide, so the system may block you from uploading images larger than this. Similarly, you don't what huge image file sizes for web images or it will slow your page load time way down, so the limit on the file size is 4mb. Anything larger will be blocked from upload. If for some reason you need to upload an image that exceeds these limits, click on the Documents folder in the Files area and you can upload files up to 100mb in size. For display on the web page, though, you will want to follow the limits above.

Crop for Best Fit - To maintain an orderly appearance, or to make sure that your images line up nicely, you will want to crop them to exact dimensions. If you're replacing an image, find its original dimensions and crop the new image to fit. In your slideshow, you will want all images to have exactly the same dimensions, whatever you feel looks best.

Add or Change an Image

If you need to add an image into a module to display on one of your pages or if you need to change out an old image for a new one, please follow the steps below:

1. To add a new image or change one that is already there, first click on the Edit button for the module where you want the image (the Edit button is the small pencil on the far left of the gray Module Toolbar).
   
   
   
   
2. In the content editor, either right-click on an image you want to replace or left-click your mouse where you want the new image to go. If you are changing an existing image, your right-click will pop up a small menu: click on Insert Image to open the Insert / Edit Image window. If you are putting in a new image, either right-click and use the menu or you can click on the Insert/Edit Image button in the controls above the area in which you're working (it looks like a photo of a mountain, look in the top row of buttons below).
   
   
   
   
3. In the Insert / Edit Image window, if you are changing an image to a new one, you should write down the Width and Height so you can change the new image to the same size. If you are bringing in a new image, you may need to try several sizes, saving the image (see below) to see how it fits.
   
   
   
   
4. To load the new image, click on the Browse Server button (the button to the right side of the Source field).
5. You will see the Browse Server window open, with some of your site images visible. If your image is already on the server, click on it. If you are uploading a new one, click on the button for Upload File.
   
   
   
   
6. In the Upload File window, click on the Add Files button and browse your computer for the image(s) you want. You can also just drag and drop images into the gray area below the buttons, if you like.
   
   
   
   
7. When you find your image(s), if there is only one you need, you can double-click on it (or click on it once and click the Open button at the bottom). If you want to load multiple images, you can click on each separately while holding down Ctrl (Command if you use a Mac) and then click Open. If you are selecting all of the files in a folder, you can do Ctrl + a (Windows) or Command + a (Mac) and then click Open.
   
   
   
   
8. You will see thumbnails of the images you are uploading in the Upload Files window. Click the Start Upload button and the image(s) will upload. When they are finished, the Upload Files window will disappear and you will again be looking at your Browse Server window.
   
   
   
   
9. You will see the image(s) you just uploaded at the top of the list. Click on the image you want.
   
   
   
   
10. You will see the Width and Height for the image, as well as its URL. You can adjust the Width or Height as desired and click the other dimension and it will adjust to fit. ADD ALTERNATIVE TEXT TO EVERY IMAGE: The Alternative Text area is where you can enter a descriptive phrase or sentence about the image so the search engines will know how to index it for web image searches. Doing this will increase your search relevancy for the whole website, so we strongly encourage you to do this for each image.
    
    
    
    
11. In the Advanced tab, you have other options for formatting your image. You can set Alignment (the way the image lines up to text) and the standoff of how far the image is separated from the text in pixels (using the Horizontal Space and Vertical Space fields, for horizontal and vertical standoff).
    
    
    
    
12. When you are finished, click OK, and then you can use the resizing 'handles' around the image to adjust further as necessary. When your work is done, remember to click the Save button at the bottom to bring the changes live to the web page.

Guidelines for System Images

In addition to the rules above, you will want to follow these guidelines when working with images in the different areas of the system:

Product Images: You will want these to be large, if you can get them that way. Anywhere from 800px to 1000px is preferred, with a minimum of 500px wide. The system will downsize them as needed wherever they display smaller. Uploading smaller images can work, but it won't represent the product well, and can jeopardize the customer's perception of the product value as well as their online shopping experience. Taking your own photos with a digital camera or smartphone is good if the product manufacturer doesn't have good ones available.

Category Images: Smaller is okay, around 400px is about as large as they will ever be seen.

Class Images: Again, larger is better. If you can follow the same guidelines for product images, that is great. Not as critical as your product images, but still quite important because in many ways, the image you put up for a class will be helping you sell it.

Slideshow: If you are using the Responsive website system (all newer sites do) your slideshow either spans the full width of the browser, or the width of the central content area. We recommend uploading images at 1920px wide for full-width, and 1170 wide for standard width. For the height, the only important consideration is that the images you put in all have the same pixel height.

Free Online Resources: When working with images, especially ones you take with a camera with a high megapixel count (3MP or higher), you often will need to down-size the image to get it to upload in the first place. For many areas of the system, such as your slideshow, you will also need to crop images to specific pixel dimensions. Here are some great free resources to help you with your image work:

Pixlr.com by Autodesk: This is an online image editing program that is free for you to use, with a paid version that has more robust features. With Pixlr Express you get AI enhanced editing and will easily be able to do simple functions such as resizing, cropping, and even adding text overlays.

Canva.com is a phenomenal resource and tool set for doing web graphics, promotional images, or any image and text layout work you might have on your list.

WebFX Colorpicker: Need an RGB value or a Hex code for a specific color? This easy to use site will let you get what you need quickly.

IconFinder: Many free icons, buttons, and symbols for whatever you might need for your site.

Pexels.com: Free stock images, all royalty free!

Adobe Color: Need to find matching colors? Or perhaps a palette of compatible colors for use on your site? Adobe has put together an amazing tool you can try for free to help you intuitively find the colors you want.

Tiered taxes allows you to set up different tax rates based on the total transaction amount. This would be pertinent, for example, if a normal tax rate is 7% but changes to 7.7% once an order is over $3,000.

To begin your tiered tax setup go to the Gear icon in the top right-hand corner and choose the Settings option. From there click on the POS Settings tab and then Taxes.

This page will display your normal tax rates for both in-store and online sales. To create the tiered tax jurisdiction click on the white ‘Add Jurisdiction’ button. A window will appear on the side allowing you to add a new tax jurisdiction; to make it tiered you simply need to check the ‘Limit price range where tax is applied’ box and you will see two additional text fields appear. Add in the appropriate minimum price & maximum price and the adjusted tax rate that should be applied. For multiple jurisdictions make sure the rates do not overlap and have both a start and end amount ($500.00 - $999.99, $1,000.00 – $2,999.99). It’s vital that you also include the cents so all transactions can be accounted for. For single jurisdictions that extend from a dollar amount onward ($3,000 +) this can be accomplished by setting the minimum price as the amount you want and the maximum price upwards of 1,000,000. Since the system requires an amount to be entered you must enter a specific dollar value.

Please Note: No dollar sign or special characters should be entered in either of the price fields.

After you have all the information entered press ‘Add’ to save it for your settings. You do not need to press Save for it to apply. After these records are entered you will see the new jurisdictions automatically have applied to all available tills (for POS only). If you would like to alter or remove these rates simply edit the appropriate fields and hit ‘Save’.

For more detail on setting up your taxes, including a more in-depth three tier example, click here for the article on setting up taxes and tills: Point of Sale Settings: Taxes.

If you have questions or need help with setup on any part of your Classes, including the tax rate, please give us a call at 385-404-6200.

If you need to create a subscription that will charge a card automatically at whatever interval you need (e.g. a monthly subscription), PayPal has an excellent tool for facilitating such payments. Please note that if you are using integrated processing Rain POS Payments you can already use our integrated tool for Subscriptions. Please click here for more information: Product Subscriptions.

Please Note: Creating a payment tool like this will bypass our shopping cart entirely and will exclusively use PayPal to complete the payments. Because of this, if you are using this for a product or a class in the system, you will want to make sure the Add to Cart button is off for the item, as detailed below. The system cannot track inventory for such sales, either, and if you do it for a class, anyone paying this way will NOT go onto the Classes report as a registered attendee. To show the information on the web page, please use the Long Description for the product or class to place your PayPal Subscription button code.

Here are the steps in PayPal to set up your subscription button. Log into your PayPal account and do the following:

• Log in to PayPal.
• Go to www.paypal.com/buttons/.
• Click the Smart Subscribe button.
• Enter the requested information to tell us about the subscription product you want to offer and click Create Plan.
• A pop-up window will display with the code to integrate into your website.
• Click Copy Code and it will automatically be copied to your clipboard.
• Once copied, your plan will be turned on.

Be careful not to copy anything else until you follow the steps below!

You're done in PayPal after that, next log into your Point of Sale and do the following:

• Go next to our system, go into Products or Classes and search for the item you want to work with, click on it to open it in Edit view.
• Make sure the Show Add to Cart Button is set to Off. For a class, this will be a checkbox on the Pricing tab. For a product, this will be a toggle on the Website Settings tab.
• It is okay to have a Price and even a Sale Price set, if you like, but they will only be there for reference as the transaction will be going straight to PayPal and bypassing our shopping cart. So if you want, you can set Show Price on Website to be Yes.
• You will enter the code you copied into the following area: For a class, it will be the Long Description on the Details tab. For a product, it will be the Product Description on the Website Settings tab. For both, click at the bottom of whatever text is already there and hit Enter a couple of times to add some space.
• Find the Source Code button: it is to the left of Formats and looks like this: < >
• Go to the bottom of the code that's there, click with your mouse to get the cursor blinking at the end of the code and then hit Enter to go to a new line.
• Paste the code you copied from PayPal (Ctrl V in Windows, Command V on a Mac).
• Save the product or class, then go to the web page view of the item to make sure your button is showing up correctly.

Here is how to transfer your domain to GoDaddy from your current registrar. There is likely a small one time cost of transferring the domain, and with GoDaddy this includes a year's registration for the domain. This process can take several days and will take longer the slower your current registrar is to reply to the transfer request, so it is a good idea to do this at least 5 to 7 days before you plan to go live with your website.

Please note, the steps below are current as of this writing, but may be slightly different, since GoDaddy occasionally makes changes to their website. Click here for the most current resource from GoDaddy on these steps.

Transferring Your Domain Name

1. Contact your existing domain registrar and ask them to unlock the domain for transfer. It may also be wise to ask them to send you the Authorization code; usually, this is something their system will automatically send to you as part of the transfer process, but it can’t hurt to cover your bases on this.
2. If you do not already have a GoDaddy account, follow the steps below to create one through this process.
   • Go to http://www.GoDaddy.com and open the Domains tab on the far left of the navigation bar. Click on Transfer Domain Names.
   • Enter the domain name you are transferring (e.g. mycompany.com) into the large search area on the page, if it is available it will tell you.
   • Click the Go button, then if it is unlocked for transfer you will be able to click the Proceed to Checkout button.
   • Most clients register for one year at a time, GoDaddy sometimes offers discounts for multiple years. You DO NOT need to certify your domain.  Select the number of years you want to register and make sure that Keep the Existing Nameservers is selected and then click Next.
   • You do not need Privacy unless you are worried about receiving spam email or junk snail-mail at the respective addresses you entered in your account information. You don’t need the Protected registration at all unless you’re worried about missing a payment, and GoDaddy will be contacting you repeatedly about that. The privacy service prevents you from being directly contacted by anyone but GoDaddy about your domain. It is not something you need but will cut down on your junk mail. If you do not get the Privacy protection you will occasionally get junk email from aggressive minor registrar companies trying to trick you into switching to their service from GoDaddy. You can safely delete any such email from anyone but GoDaddy and not get the Privacy upgrade just fine. Most of our clients do this. Click Next (We recommend using only the Standard  Registration)
   • If you do not have business email (with something like info@yourdotcom.com), GoDaddy provides this as a paid service with a monthly fee per email address and you can request that from them as part of this service, if you like.
   • You will see a summary of your order and some marketing for things you really don’t need, we recommend just clicking Continue to Checkout.
   • If you are an existing customer, you can enter your login information at this point and finish out the order, if not, see the next steps.
   • Fill out the Account Information and Login Information and then find your Customer ID Number and write it down as well as the password and Call-In Pin that you choose. We will need this login information when we deploy the website. After you check out and complete your order, please email your Customer ID number and password to your Account Manager so that we will have that info available when it comes time to take your site live. Click Continue to Checkout and finalize your order.
3. You will receive an email from GoDaddy with a receipt for your order. Within 24-48 hours you will receive another email from them with two codes, one will be a Transaction ID code, the other will be a Security code. When you have those codes as well as the Authorization code, proceed to the next steps:
   • Log into your GoDaddy account and click on the My Account tab on the far right of the navigation bar.
   • Click the Launch button for the Domains section. A separate window will open with a listing of the domains in your account if any.
   • In the upper left, mouse-over the Domains tab, and in the drop-list click on Pending Transfers.
   • Click the checkbox for the domain you are transferring and on the far right click the Authorize Transfer button.
   • You will be prompted to enter the codes you have been emailed and then authorize the transfer, it is best to copy and paste these codes since they almost always include strings of special characters and a single typo will foul the whole process. At this point we will be waiting on the old registrar to complete the transfer, this part of the process usually takes at least 48 hours and can take several days, depending on your old registrar.
   • When the transfer is complete, GoDaddy will email you a notification about it. As soon as that happens, please notify us so that we can proceed.

Before changing your website over to a completely new domain name, there are some important considerations of which you need to be aware. Changing your domain name will change the website URLs for every page, product, class, and event on your website. This means that the search engines will have to find and index all of your website content from scratch, which means that if you've been live for very long, you are highly likely to experience a big reduction in website traffic. If you still wish to proceed with the domain name change, we will need to change that over for you. We will need your login information for the domain registrar where you bought the new domain name, and you should email that information to support@rainpos.com along with a clear statement that you are aware of the potential consequences and would like us to proceed with changing the domain name over. If you have any questions, please call us at 385-404-6200 and use option 2 for Support.

This is a 'loophole' in the checkout process with PayPal that your customer has taken advantage of. What they did was in our system they entered a domestic shipping address that resulted in the shipping rate they received. After they went to PayPal to complete checkout, they changed the shipping address to their international address, and PayPal did not know to adjust the shipping rate at that point.

The best option at this point is to email the customer and let them know you can't facilitate international orders, and void the order under Orders.

For any issues that would require you to work with code such as html or CSS, please call us at 385-404-6200 and use option 2 for Support, and we will be happy to assist you.

This is an administrative setting that we must adjust for you on our end. Please call us at 385-404-6200 and use option 2 for Support for assistance.

First, you need to set up and activate a ShipStation account, and configure the carriers, shipping methods, and packaging options you wish to offer. Once that is complete, you can integrate the setup in Rain POS.

After logging into Rain POS, in the upper right click on the Admin Button with your username and go to Settings > Website Settings > Shipping.

Near the top of the list of options, set Enable Shipping Station Integration to ON, click Configure to enter your Key and Secret codes from your ShipStation account. Check the boxes for the Carriers, Services, and Packaging you want to use. You are able to set free shipping over a specified amount, you have the option of not requiring weight values for items (if you do this, read the warning carefully, this may invalidate some of your rates), and set how you want your ShipStation rates to appear on the website.

Please note that ShipStation integration requires that most if not all of your products have to have weight values in place, so be sure your products are properly set up before integrating. If you do not see the functionality described here, please call us at 385-404-6200 and use option 2 for Support or email us at support@rainpos.com and we'll be happy to activate it for you.

Once you have logged into the system as an Administrator click the Admin Button with your username in the upper right. In the drop-list, click on Settings. In the first tab that comes up, you will find information sections for each of the Locations that have been set up in your system. If you have multiple locations listed on your website that you don't see here, you'll need to give us a call if you want them to be set up for individual inventory tracking in the system. For any changes you make on that Settings page, be sure to scroll to the bottom of the page and click Save.

Our integrated card-processing Payment’s global fraud protection helps detect and block fraud by using machine learning that examines data across billions of global transactions. It’s built right into your website and requires no additional work.

By learning from billions of sales each year, our global fraud protection assigns a risk score to each transaction and automatically blocks high-risk charges before it ever hits your business.

What Triggers Fraud Protection?

• Partnerships with Visa, Mastercard, American Express, and others, allow us to use data like TC40s, SAFE reports, and early dispute notifications to identify fraudulent activity.
• Proxy detection is used to identify IP spoofing and proxy usage, both of which are leading indications of fraud. We can also use the customer’s email domain to determine if a payment is fraudulent.
• With billions of transactions happening through our network every year, we can use historical card data to spot patterns across years of data.

We also use more standard fraud detection methods like customer detail matching to ensure that the billing, shipping, and other properties match the customer information. Taking this a step further, we can use a customer’s data to track how many distinct countries the card was used in the past day. A card registered in Canada having been used in three or more countries in the past 24 hours can be assigned a level of fraud probability and handled accordingly.

Reference: https://stripe.com/radar

Please Note: This affects merchants using integrated Payments with our Adyen-hosted payments. If you are using Stripe, you will need to contact us about getting you your 1099K.

On November 21, 2023, the IRS announced a delay to the implementation of the $600 federal GPV threshold for 1099-K forms. For the 2023 tax reporting cycle, this means 1099-K forms are required to be filed with the IRS for those who processed more than $20,000 with a minimum of 200 transactions. To learn more, visit the IRS website.

Verify or Update Your Tax Information

To ensure accurate tax reporting for you or your business, it is very important that you verify your business details match current IRS records.

You can review or update your tax information directly from your Payment Portal.

View Your 1099-K Form

To access your Form 1099-K online:

1. Log in to your online Payments Portal, and go to Account > Tax Forms.
2. If you qualify for a Form 1099-K, you can download a PDF copy or update your tax information directly from the Tax Forms page.

If you do not see a form available for download on the Tax Forms page, it is most likely because you did not qualify based on your recent account history. Forms for each tax year will be made available on your Payment Portal by January 31st of the following year.

If you have any questions or believe your tax forms are missing in error, please feel free to contact our Support team for more information.

(image source: wiseasy.com)

Setup and Use of the P5

Connectivity and Updates

The Wiseasy P5 Terminal is plug-and-play; Simply connect it to a local Wi-Fi network, enter the pairing code, and start taking payments in minutes. The P5 device is also low-maintenance with no additional upkeep required. Updates happen automatically using the Wi-Fi network with no interruptions and no hassle.

Power and Battery

When you first receive the device, it should come partially charged. Use the USB-C wall charger to begin charging the device to full power.

When it's been charged for at least 30 minutes, hold down the power button on the right hand side until the screen turns on. Once the device is powered on, pressing the power button once will sleep/wake the device. To fully power off the device hold down the power button until the Power Off option is shown on the screen, then select it. If you need to replace the battery, lift up from the indentation at the bottom-center of the back cover to detach it from the device.

Please Note: Ideally the terminal should be powered off each evening and powered on each morning to receive automatic software updates.

Internet Connection

Wi-Fi Setup

1. Once the device is powered on, unlock the device by using your finger to swipe from the bottom of the screen to the top of the screen.
2. Once on the Home screen, repeat this process by swiping up again to show the device applications.
3. Tap on the Settings app and navigate to Network & Internet.
4. Select the WiFi network and enter your network details.

Please Note: The Wi-Fi network must use WPA-Personal or WPA2-Personal encryption and must be password protected. WiFi is not supported for non-password-protected networks or enterprise networks.

Ethernet Setup

USB-C to Ethernet adapters or cables may be purchased separately to use with a wired ethernet connection if Wi-Fi is not available. We currently have two options for the P5 terminal, either the adapter mentioned here, or an optional cradle for the terminal.

Please Note: There may be options for a charging cradle or dock you can purchase from us. Please contact us for current options.

Once either a USB-C adapter or the cradle / dock are plugged in, ethernet capabilities can be enabled by following the steps below:

1. Once the device is powered on, unlock the device by using your finger to swipe from the bottom of the screen to the top of the screen.
2. On the Home screen, repeat this process by swiping up again to show the device applications.
3. Tap on the Settings app and navigate to Network & Internet.
4. At the top of the screen, tap the Ethernet button.
5. Turn the button ON to enable it.
6. Then press the central circle button at the bottom of the screen to exit the Settings page.

Time and Date Setup

1. Swipe up from the bottom of the screen toward the top to bring up the app list.
2. Tap on Settings (If you don't see Settings as an option, you may need to close the Quilt app. Do this by tapping the four corners one at a time. This should bring you to a Config screen. Tap the Close Application button.).
3. Tap on System.
4. Tap on Date & Time.
5. Uncheck Use Network-Provided Time.
6. Uncheck Use Network-Provided Time Zone.
7. Tap on Time Zone and select the appropriate region.
8. Tap on the Date and enter the appropriate date.
9. Tap on the time and enter the appropriate time.

Opening the Application

On some older versions of the P5 terminal, the Quilt PayFac application may not open by default and must be clicked on like an app on a smart phone.

1. Once the device is powered on, unlock the device by using your finger to swipe from the bottom of the screen to the top of the screen.
2. Once on the Home screen, repeat this process by swiping up again to show the device applications.
3. There you should see an app called Quilt P5, Tap on that app to launch it.

How to Pair the Terminal to the POS

When the device is powered up and connected to Wi-Fi for the first time, it should display a three-word pairing code. Once you have this code, log in to your Point of Sale admin account and go to Settings by clicking on your username in the top right corner.

Please Note: This area takes several seconds to load.

When the page loads you will see a tab for Integrations. Click on that, and then click the Rain POS option in the subtabs, as pictured below.

At this point, you should see a screen like the one pictured below. If there is a message instead that you are not configured to use integrated Payments, you will need to finish the setup in Payments Portal.

Click the Add New button at the bottom of the screen and choose P5 from the terminal options. Then follow the instructions on the screen to finish pairing the device.

Please Note: You will not be able to get back to the Settings area for your P5 if the Quilt PayFac app is open on the device. To close it, tap all four corners of the screen at once and swipe up.

Basic Troubleshooting

If you are experiencing issues with your terminal, you can try clearing the cache / storage on the device and then re-starting. Follow these steps to do so:

1. Close the app by tapping the four corners one at a time and then swiping up.
2. Swipe up from the bottom of the screen toward the top to bring up the app list.
3. Tap and hold the icon for the Quilt P5 Terminal app.
4. Tap the App Info menu item that pops up.
5. Tap the Force Stop icon on the top-right.
6. On the same screen, scroll down to Storage and Cache and tap it.
7. Tap on the Clear Storage icon.
8. Then tap on the Clear cache icon.
9. Press the Back button at the bottom left of the screen.
10. Tap on the Open icon at the top left of the screen to restart the app.

If you are still experiencing issues, please call our support team for further assistance.

The following categories of businesses and business practices are restricted from using Rain POS Payments. In certain cases, businesses listed below may be eligible for processing with explicit prior approval from Rain POS. Note, however, that businesses that offer illegal products or services are never eligible to use the Rain POS Services. If you are uncertain as to whether your business is a Restricted Business, or have questions about how these requirements apply to you, please contact us at payments@rainpos.com.

Investment & Credit Services

Securities brokers; mortgage consulting or debt reduction services; credit counseling or repair; investment services; real estate opportunities; lending instruments.

Money and Legal Services

Financial institutions, money transmitters and money services businesses, check cashing, wire transfers, money orders; currency exchanges or dealers; bill-pay services; crowdfunding; insurance; bail bonds; collections agencies; law firms collecting funds for any purpose other than to pay fees owed to the firm for services provided by the firm (e.g., firms cannot use Stripe to hold client funds, collection or settlement amounts, disputed funds, etc.).

Virtual Currency or Stored Value

Virtual currency that can be monetized, resold, or converted to physical or digital products and services or otherwise exit the virtual world (e.g., Bitcoin); cryptocurrency mining equipment; initial coin offerings; digital wallets, sale of stored value or credits maintained, accepted and issued by anyone other than the seller.

Intellectual Property or Proprietary Rights-Infringement

Sales, distribution, or access to counterfeit music, movies, software, or other licensed materials without the appropriate authorization from the rights holder; any product or service that directly infringes or facilitates infringement upon the trademark, patent, copyright, trade secrets, or proprietary or privacy rights of any third party; use of Stripe intellectual property without prior written consent from Stripe; use of the Stripe name or logo including use of Stripe trade or service marks inconsistent with the Stripe Marks Usage Agreement, or in a manner that otherwise harms Stripe or the Stripe brand; any action that implies an untrue endorsement by or affiliation with Stripe.

Counterfeit or Unauthorized Goods

Counterfeit goods; unauthorized sale or resale of brand name or designer products or services; sale of goods or services that are illegally imported or exported.

Gambling

Lotteries; bidding fee auctions; sports forecasting or odds making for a monetary or material prize; fantasy sports leagues with cash prizes; internet gaming; contests; sweepstakes; games of chance including legal or illegal forms of gambling, internet gambling, sweepstakes and contests with a buy-in or cash prize; charity sweepstakes and raffles for the explicit purpose of fundraising.

Regulated or Illegal Products or Services

Cannabis dispensaries and related businesses; sale of tobacco, e-cigarettes, and e-liquid; online pharmacies; prescription-only products including card-not-present pharmaceuticals; peptides and research chemicals; fake references or ID-providing services; age restricted goods or services; weapons and munitions; gunpowder and other explosives; fireworks and related goods; toxic, flammable, and radioactive materials; products and services with varying legal status on a state-by-state basis; goods or services, the sale of which is illegal under applicable law in the jurisdictions to which your business is targeted or directed.

Adult Content and Services

Pornography and other obscene materials (including literature, imagery and other media) depicting nudity or explicitly sexual acts; sites offering any sexually-related services such as prostitution, escorts, pay-per view, adult live chat features; sexually oriented items (e.g., adult toys); adult video stores and sexually oriented massage parlors; gentleman's clubs, topless bars, and strip clubs; sexually oriented dating services.

Get Rich Quick Schemes

Investment opportunities or other services that promise high rewards.

Mug Shot Publication or Pay-to-Remove Sites

Platforms that facilitate the publication and removal of content (such as mug shots), where the primary purpose of posting such content is to cause or raise concerns of reputational harm.

No-Value-Added Services

Sale or resale of a service without added benefit to the buyer; resale of government offerings without authorization or added value; sites that we determine in our sole discretion to be unfair, deceptive, or predatory towards consumers.

Aggregation

Engaging in any form of licensed or unlicensed aggregation of funds owed to third parties, factoring, or other activities intended to obfuscate the origin of funds; payment facilitation.

Drug Paraphernalia

Any equipment designed for making or using drugs, such as bongs, vaporizers, and hookahs.

High-Risk Businesses

Bankruptcy lawyers; remote technical support; psychic services; essay mills; chain letters; door-to-door sales; medical benefit packages; telemedicine and telehealth services; travel reservation services and clubs; airlines; cruises; timeshares; circumvention, jamming and interference devices; prepaid phone cards, phone services; telemarketing, offering substantial rebates or special incentives as an inducement to purchase products or services; telecommunications manipulation equipment; forwarding brokers; negative response marketing; subscriptions over one year; extended warranties; government grants; embassy, foreign consultant, or other foreign governments; charities without proper registration; credit card and identity theft protection; the use of credit to pay for lending services; any businesses that we believe poses elevated financial risk, legal liability, or violates card network or bank policies; any business or organization that a. engages in, encourages, promotes or celebrates unlawful violence or physical harm to persons or property, or b. engages in, encourages, promotes or celebrates unlawful violence toward any group based on race, religion, disability, gender, sexual orientation, national origin, or any other immutable characteristic.

Multi-Level Marketing

Pyramid schemes and multi-level marketing.

Pseudo-Pharmaceuticals

Nutraceuticals, pseudo-pharmaceuticals and other products that make health claims that have not been approved or verified by the applicable local and/or national regulatory body.

Social Media Activity

Sale of Twitter followers, Facebook likes, YouTube views, and other forms of social media activity and online traffic.

Substances Designed to Mimic Illegal Drugs

Sale of a legal substance that provides the same effect as an illegal drug (e.g., salvia, kratom).

Video Game or Virtual World Credits

Sale of in-game currency or game items, unless the merchant is the operator of the virtual world.

Use of Stripe in a Manner Inconsistent with its Intended Use or as Expressly Prohibited in the Stripe Services Agreement

Use of Stripe principally as a virtual terminal (e.g., submitting card transactions by manually inputting card information); processing where there is no bona fide good or service sold, or donation accepted; card testing; evasion of card network chargeback monitoring programs; cross-border acquiring; sharing cardholder information with another merchant for payment cross-sell product or service.

The shopping cart is encrypted in the areas where sensitive information is transmitted, and is fully PCI compliant.

While there is not technically a limit to what the system can handle, as a practical matter, your browser may experience time-outs if you have more than 100 products loaded into the cart at once.

Opening CUPS:

To configure the settings for the printer itself, open Chrome and enter the following:

http://localhost:631/printers/

If you get the screen below, you need to enable CUPS for your OS. If not, skip down below to the Localhost Configuration section:

To enable CUPS for your computer, first highlight and copy: cupsctl WebInterface=yes

Next, click the magnifying glass Search icon in the upper right and enter Terminal, then click to run the application.

After Terminal opens, you will see a cursor flashing: paste what you copied and click Return to run the setting.

You can close Terminal after it completes the setting. You will now be able to access your printer configuration from the localhost.

Localhost Configuration

You will see a list of all active printers once the localhost opens. Click on the Printer and a page will load showing the printer attributes.

Find the drop list pictured below and click on Set Default Options.

Under the General tab:

Select Custom Size from the Media Size drop list and enter either 1 x 1 in inches for the 30332 labels, 2.125 x 1.125 in inches for the 30334 labels, 2 x .75 inches for the 30330 labels, 2 x 0.5 in inches for the 1 up labels, or 3.5 x 0.5 in inches for the Rat Tail/Long Tail Labels.

Under the Printer Settings tab:

Darkness: 15

Print Rate: 5 in/sec

Label Top: 0

Print Mode: Tear-off

Tear-off Adjust Position: 0

Reprint After Error: Never

Creating a Custom Label in the System Dialog Window:

Once CUPS is taken care of, on Rain POS select a label to print. Then in Chrome, click on the More Settings and click on the Print Using System Dialog options.

Once in the screen click on the View Details options (If you cannot see more information).

• Click on Paper Size > Manage Custom Labels
  • Click on the + button (Note: Double click on the work “Untitled” can let you rename the label)
  • Set the paper size to correct size needed (example is Long Tail)
  • Non-Printable Area: User Defined
    • Top: 0
    • Left: 0
    • Bottom: 0
    • Right: 0
  • Once all set click on ok.

• Make sure Orientation set to Portrait
• Scale is 100%
• Layout:
  • Reverse Page Orientation is checked
• Paper Handling:
  • Collate Pages is checked
  • Scale to fit paper size is unchecked
• Cover Page:
  • None is checked
• Printer Features:
  • Resolution: 203 dpi
  • Media Tracking: non-continuous (web sensing)
  • Media Type: Printer Default
• Once all the settings have been set. Click on the drop down for Presets and click on Save Current Settings and Preset. I would recommend naming this after the label size.

Setting Up the Print Preview on Chrome to be the System Dialog Window:

Enable Setting:

Open up the terminal window and enter the following command:

defaults write com.google.Chrome DisablePrintPreview -bool true

(Note: Found this is the best option to print)

Disable Setting:

Open up the terminal window and enter the following command:

defaults write com.google.Chrome DisablePrintPreview -bool false

If Disabled, To print correctly use the print using System Dialog Option at the bottom of Print Preview.

Configurations for the supported label types:

Configurations for the supported label types:

• 1 x1 (30332) labels (Chrome Print: Paper Size - 1 x 1.50 (30347) with margins set to minimum and a scale of 93%)
  • Paper Size: 1 in width and 1 in height
  • Margins: all 0
  • Portrait
• 2.25 x 1.25 (30334) labels (Chrome Print: Paper Size - 2.25 x 1.25 with margins set to default)
  • Paper size: 2.25 in width and 1.25 in height
  • Margins: all 0
  • Portrait
• 2.25 x 0.75 (30330) labels (Chrome Print: Paper Size - 2.25 x 0.75 with margins set to minimum with a scale of 93%)
  • Paper size: 2.25 in width and 0.83 in height
  • Margin: 0
  • Scale: 95%
  • Landscape
• Dumbbell 2up Dymo (Jewelry Labels) (Chrome Print: Paper Size - 2 x 0.5 with margins set to default, This may skip labels)
  • Paper size: 2.12 in width and 0.83 in height
  • Margin: all 0
  • Scale: 95%
  • Portrait
• Dumbbell 1up Dymo (Jewelry Labels)
  • Paper size: 2 in width and 0.5 in height
  • Margin: all 0
  • Portrait
• Long Tail
  • Paper size: 3.5 in width and 0.5 in height
  • Margin: all 0
  • Portrait

Follow these steps to require a customer phone number for web orders that use PayPal as the processor:

1. Log into your PayPal account.

2. Click the Gear icon in the upper right.

3. In the Account menu, click Seller Tools.

4. In the list of tools, click Website Preferences.

5. Scroll down to the Contact Telephone Number section and click to select the On (Required Field) option.

Your change is automatically saved and shoppers will be required to enter a phone number when they use PayPal to buy from you online.

If you go to Marketing > Coupons and check the coupon, it may be focused on specific products, and might not have applied to all of them in the transaction.

If the coupon code is saved in the system and has not yet expired, one possibility is that it may be set to only a certain group of products, or even a specific product. Another possibility is that the Department(s) of the products in the sale may be set to not allow products in the Department to be discounted, or within a product itself, on the Advanced tab, it may be set to not be able to be discounted.

If it is not working for items that should be eligible, it may be that the customer is not entering it properly into the Coupon Code area of the shopping cart. Basically, they have to enter the code with no extra spaces, if the code matches a saved one, it will pop up in a drop list. The customer needs to click the code in the drop list and then click to Apply the coupon code. If any step in that process is skipped, the coupon code will not be applied.

It is likely that a major email provider, such as AOL or Gmail, has blacklisted you somehow and is blocking email from your domain to all of their users. If you can identify which services are blocking you (check the emails of the customers that have reported they're not getting your email), you can send requests to their support to remove you as a spammer. Just send an email to, for example, support@gmail.com, with the subject 'Please Whitelist mystorename.com', and in the message, explain that you are a legitimate business and should not be blocked from emailing your customers and subscribers.

You can enable this from the Settings area of the system. Once you have logged into Rain POS as an Administrator (your login link should look like 'yourwebsitename.rainadmin.com/admin';), on the far right side of the blue Admin Toolbar, click the Admin button with your username in the upper right. In the drop-list, click on Settings > Website Settings. On the first tab that comes up, scroll to the bottom and check the box for Version 2 Preview, then click Save at the bottom of the page. Please note that activating this feature will prevent the information on the Advanced tab of each class from appearing on the website page for that class.

You can enable this from the Settings area of the system. Once you have logged into Rain POS as an Administrator (your login link should look like ' yourwebsitename.rainadmin.com/admin';), on the far right side of the blue Admin Toolbar, click the gear-shaped button. In the drop-list, click on Settings > Website Settings. On the first tab that comes up, scroll to the bottom and check the box for Version 2 Preview, then click Save at the bottom of the page. Please note that activating this feature will prevent the information on the Advanced tab of each class from appearing on the website page for that class.

You need to make sure there are no 'gaps' in your shipping rates. To look at your settings, on the far right side of the blue bar click on the gear-shaped button and go to Settings > Website Settings > Shipping, and click to Configure your shipping methods. Check the box for the method you want to work with and click to Edit. Scroll down until you see the table with your From and To numbers and the Rates. In cases where your shipping method is based on Amount (the total dollar amount of the order), you need to make sure that the first line of your rates starts with 0.01 in the From column, and the From amount in the second row needs to be one penny higher than the To amount in row one. The 'gaps' are when you leave open amounts that do not cover every possible amount in your From and To range.

Here is an example of how to NOT set it up. The 'gaps' occur when you go from whole dollar amounts from one rate line to the next, so in this case, and order amount of $10.01 to $10.99 would not be charged shipping at all, since the first line only goes up to $10.00 even and the next line starts at $11.00.

For a good example of how to do it correctly, please click here and look at the Domestic Shipping section: How to Set Up Shipping Methods.

There are many reasons why a website might not be coming up when you go to your domain in a web browser. Such reasons include an expired domain name registry (it is your responsibility to keep your domain registry up to date and most registrars are around $15 per year for this service. Our company is not a domain name registrar; you pay us for your website hosting, among other services.), a billing issue that may have caused your system to become suspended (if you believe this might be what happened, check your email for a billing notice from us). If you would like help with this issue, please call us at 385-404-6200.

First, make sure that the product(s) in question have the proper tax setup. Go to Inventory > Products, search for the product and click to open it, then go to the Advanced tab and make sure the proper checkboxes for tax are set. If you make any changes, be sure to click Save at the bottom.

If your state tax rate has changed and you need to adjust it, click on the Admin button with your username in the upper right and go to Settings > POS Settings > Taxes and update your default product tax to the correct rate, then Save. If you are needing to adjust your taxes for Classes, that same area will have your default Class tax rates, and they can be adjusted then saved in the same way.

Not Getting Email Notifications of PayPal Orders? Check Your IPN Settings

If you're not getting your order notifications about online orders processed through PayPal, you will want to check your account settings in your PayPal account to make sure it is configured properly.

Sometimes PayPal will pop up an ad after you log in. If they do, you can click My PayPal at the top to go into your account and bypass the ad. Here are the steps to follow to check your settings for Instant Payment Notification:

1) After logging into your PayPal account, click My PayPal in the upper right (or Proceed to Account Overview below).

2) Click Profile in the upper right.

3) In the pop up panel, click on Profile and Settings.

4) On the left side, go down to the second section, Profile, and click on Notifications. Then over to the right, in the section for Instant Payment Notifications, click the Update link.

5) Your IPN should be ON by default, if it is not, click to turn it on. Most likely it appears as below. If so, do NOT click to turn it off. For the Notification URL, click the Edit Settings button (1) and proceed to #6 below (unless it is already set to be " www.mywebsite.com/checkout/ipn.php). If you have had some Notifications fail, you can click the IPN History Page link (2) and re-send the notifications, proceed to #7 below for more details.

Please Note: If a web transaction in Rain POS has gone to Abandoned Cart because of an IPN issue, resending the email will restore the order to a normal status if your IPN Notification URL is correct.

6) Verify that the URL is in this format: http:// or https://www.MyWebsite.com/checkout/ipn.php You can check your website in your browser to see if it is http:// or https:// Enter that URL into the Notification URL field. Make sure the radio-button for Receive IPN Messages (enabled) is clicked, then click Save.

7) The IPN History window will show you all notifications sent in whatever time frame you specify. If there are some that did not come through to Rain POS Orders module, you can re-send them. To do so, check the box for the line item for the notification(s) you want, then click Resend Selected. Please note, before doing this, you MUST make sure your Notification URL is correct! As noted above, if a web transaction in Rain POS has gone to Abandoned Cart because of an IPN issue, resending the notification email will restore the order to a normal status if your IPN Notification URL is correct.

Your shipping method may need to be edited to include the region in question. To look at your settings, on the far right side of the blue bar click on the gear-shaped button and go to Settings > Website Settings > Shipping, and click to Configure your shipping methods.

Check the box for the method you want to work with and click to Edit. Look at the list of Regions and make sure the region in question is there. If it is, you need to make sure there are no 'gaps' in your shipping rates.

Scroll down until you see the table with your From and To numbers and the Rates.

In cases where your shipping method is based on Amount (the total dollar amount of the order), you need to make sure that the first line of your rates starts with 0.01 in the From column, and the From amount in the second row needs to be one penny higher than the To amount in row one. The 'gaps' are when you leave open amounts that do not cover every possible amount in your From and To range.

Here is an example of how to NOT set it up. The 'gaps' occur when you go from whole dollar amounts from one rate line to the next, so in this case, and order amount of $10.01 to $10.99 would not be charged shipping at all, since the first line only goes up to $10.00 even and the next line starts at $11.00.

For a good example of how to do it correctly, please click here and look at the Domestic Shipping section: How to Set Up Shipping Methods. If everything with your Rates is correct, please give us a call at 385-404-6200 and use option 2 for Support, or email us at support@rainpos.com and we will take a look at this with you.

Looking for some easy-to-use online image and color resources for your business? You have come to the right place. Listed below are sites that offer great tools for color and images for your website.

Free Images

Thousands of free, downloadable images from photographers around the world - https://unsplash.com/

Another free image site, this one includes illustrations and even videos - https://pixabay.com/

This free image site offers thousands of images in many different categories - 20,000+ Free Stock Photos and Royalty-Free Images

This one is also a great option for free images and videos: Pexels

Crop, Resize, Add Text, Add Watermarks and More With These Websites

Offers excellent options, more advanced - http://pixlr.com/

You can use this site to add a watermark. Canva is also a great tool to use for creating images and graphical layouts - https://www.canva.com/features/watermark-photos/

Find a Web Color

An excellent, free way to get a web color in the hex format (e.g. #4F5C67) - https://www.colorpicker.com/

Find Matching Colors

An amazing tool by Adobe - Color.Adobe.com

A fantastic site that creates a color palette based on the image you upload - https://palettegenerator.com/

This site offers a simple tool to generate color schemes, you can also explore palettes created by others as well - Coolors - The super fast color palettes generator!

Updated Jan 15, 2025

On June 21, 2018, the United States Supreme Court issued a new ruling for the collection of online sales taxes in the case of South Dakota vs. Wayfair. This decision requires out-of-state sellers to pay sales tax if a seller reaches certain revenue thresholds. You can find updated information for your exact state below.

Information will be updated as it becomes available however it is the Seller's responsibility to be compliant. States that do not have sales tax do not levy this one, and those include Alaska, Delaware, Montana, New Hampshire, and Oregon.

Generally this should not affect your method for collecting sales tax unless you have 200 or more transactions or $100,000+ in online sales in an external state.

General Questions & Answers

• Does this reset every year or would a Seller qualify once and pay sales tax from then on?
  • Most states listed below look only at the current or previous year, check your state listing for specifics.
• Does that affect sales from June 2018 onward or does it apply to past sales?
  • Sellers will not have to pay backdated tax, it's just to determine if they qualify for the current or previous year.
• If a Seller qualifies, would they pay state, county, and city taxes? Or just state tax rates?
  • Tax would be charged as if the transaction happened at the company location, so all applicable taxes for register transactions at the store would be used..
• Would Sellers have to send taxes to different states or would it go through their state?
  • The tax would need to be charged in transactions and the store would remit taxes to the states where they have threshold..
• Does Rain POS track any of this or handle the taxes?
  • There is a tax service by Avalara that integrates with the Rain POS Point of Sale that will track threshold and manage these taxes according to state laws for you, and is recommended for high-volume, multi-state online sales organizations.

Alabama

Threshold: $250,000 in sales per year, based on the previous year

Effective date: October 1, 2018

Reference

Alaska

Whether online retailers are required to collect sales tax in Alaska is dependent upon where their customers are located within the state and the local sales tax laws of those municipalities.

Reference

Arizona

Threshold: $100,000 in the previous or current calendar year

Effective Date: October 1, 2019

Reference

Arkansas

Threshold: $100,000 in annual sales or 200 transactions in the previous or current calendar year

Effective Date: July 1, 2019

Reference

California

Threshold: $500,000 in sales of physical personal property in the previous or current calendar year

Effective date: October 25, 2024

Reference

Colorado

Threshold: $100,000 in annual sales previous or current calendar year

Effective Date: December 1, 2018 (Grace Period: May 31, 2019)

Reference

Connecticut

Threshold: $100,000 in annual sales or 200 transactions in the previous or current calendar year

Effective Date: December 1, 2018

Reference

Delaware

No new changes currently implemented.

Florida

Threshold: $100,000 in the previous or current calendar year

Effective Date: July 1, 2021

Reference

Georgia

Threshold:  more than $100,000 in annual sales or more than 200 transactions in the previous or current calendar year

Effective Date: January 1, 2020

Reference

Hawaii

Threshold: $100,000 in annual sales or 200 transactions in the previous or current calendar year

Effective Date: July 1, 2018

Reference

Idaho

Threshold: $100,000 or more in the previous calendar year

Effective date: June 1, 2019

Reference

Illinois

Threshold: $100,000 in annual sales or 200 transactions in the previous or current calendar year

Effective Date: October 1, 2018

Reference

Indiana

Threshold: $100,000 in annual sales

Effective date: January 1, 2024

Reference

Iowa

Threshold: $100,000 in annual sales

Effective Date: January 1, 2019

Reference

Kansas

Threshold: $100,000 in the previous or current calendar year

Effective Date: July 2, 2021

Reference

Kentucky

Threshold: $100,000 in annual sales or 200 transactions in the previous or current calendar year

Effective Date: July 1, 2018

Reference

Louisiana

Threshold: $100,000 in annual sales or 200 transactions in the previous or current calendar year

Effective Date: January 1, 2019

Reference

Maine

Threshold: $100,000 in annual sales the previous or current calendar year

Effective Date: October 1, 2019

Reference

Maryland

Threshold: $100,000 in annual sales or 200 transactions in the previous or current calendar year

Effective date: November 25, 2019

Reference

Massachusetts

Threshold: $100,000 in annual sales the previous or current calendar year

Effective Date: September 25, 2024

Reference

Michigan

Threshold: $100,000 in annual sales or 200 transactions in the previous or current calendar year

Effective date: September 30, 2018

Reference

Minnesota

Threshold: $100,000 in annual sales or 200 transactions in the previous or current calendar year

Effective Date: October 1, 2019

Reference

Mississippi

Threshold: $250,000 in annual sales in the previous or current calendar year

Effective Date: September 1, 2018

Reference

Missouri

Threshold: $100,000 in annual sales the previous or current calendar year

Effective Date: January 1, 2023

Reference

Montana

As of January 14, 2025, no changes have currently been implemented.

Nebraska

Threshold: $100,000 in annual sales or 200 transactions in the previous or current calendar year

Effective Date: April 1, 2019

Reference

Nevada

Threshold: $100,000 in annual sales or 200 transactions in the previous or current calendar year

Effective Date: October 1, 2018

Reference

New Hampshire

As of January 14, 2025, no changes have currently been implemented.

New Jersey

Threshold: $100,000 in annual sales or 200 transactions in the previous or current calendar year

Effective Date: November 1, 2018

Reference

New Mexico

Threshold: $100,000 in annual sales the previous or current calendar year

Effective Date: July 1, 2021

Reference

New York

Threshold: $500,000 in annual sales or 100 transactions in the previous or current calendar year

Effective Date: June 1, 2019

Reference

North Carolina

Threshold: $100,000 in annual sales the previous or current calendar year

Effective Date: February 1, 2020

Reference

North Dakota

Threshold: $100,000 in annual sales the previous or current calendar year

Effective Date: October 1, 2018, or 60 days after taxpayer meets the threshold, whichever is later

Reference

Ohio

Threshold: $100,000 in annual sales or 200 transactions the previous or current calendar year

Effective Date: August 1, 2019

Reference

Oklahoma

Threshold: $100,000 in annual sales the previous or current calendar year

Effective Date: January 1, 2023

Reference

Oregon

As of January 12, 2025, no changes have currently been implemented.

Pennsylvania

Threshold: $100,000 in annual sales the previous or current calendar year

Effective Date: July 1, 2019

Reference

Rhode Island

Threshold: $100,000 in annual sales or 200 transactions in the previous or current calendar year

Effective Date: July 1, 2019

Reference

South Carolina

Threshold: Gross revenue exceeding $100,000 in the previous or the current calendar year

Effective Date: November 1, 2018

Reference

South Dakota

Threshold: $100,000 in annual sales or 200 transactions in the previous or current calendar year

Effective Date: November 1, 2018

Reference

Tennessee

Threshold: $100,000 in the previous calendar year

Effective Date: October 1, 2020

Reference

Texas

Threshold: more than $500,000 in the previous calendar year

Effective Date: October 1, 2019

Reference

Utah

Threshold: $100,000 in annual sales or 200 transactions in the previous or current calendar year

Effective Date: January 1, 2019

Reference

Vermont

Threshold: $100,000 in annual sales or 200 transactions in the previous or current calendar year

Effective Date: July 1, 2018

Reference

Virginia

Threshold: $100,000 in annual sales or 200 transactions in the previous or current calendar year

Effective Date: July 1, 2019

Reference

Washington

Threshold: $100,000 in combined gross receipts in the previous or current calendar year

Effective Date: January 1, 2020

Reference

West Virginia

Threshold: $100,000 in annual sales or 200 transactions in the previous or current calendar year

Effective Date: January 1, 2019

Reference

Wisconsin

Threshold: $100,000 in annual sales or 200 transactions in the previous or current calendar year

Effective Date: October 1, 2018

Reference

Wyoming

Threshold: more than $100,000 in annual sales the previous or current calendar year

Effective Date: February 1, 2019

Reference

A chargeback occurs when a customer disputes a charge on their card claiming issues like fraud, unauthorized transactions, or product/service dissatisfaction. The customer's bank requests the business to submit evidence that the transaction was valid and then investigates the claim. Once the customer has submitted the claim, the funds are held from the business until the bank makes its decision. If the transaction is found to be legitimate then the funds are released back to the business, otherwise the funds are refunded back to the customer.

The disputes page displays all chargebacks for an account and the current status of each one. It also allows evidence to be submitted which will result in a "Won" or "Lost" result.

Accessing the Disputes Page

The link to open the Disputes page is located in the main menu at the top of the Payment Portal between the Virtual Terminal and Payouts links.

1. Filters - At the top of the Disputes page there are two filters that are available: Date Range of the Dispute and the Dispute Status. Statuses include:
   • Action Required (Default selection on filter) - Dispute is open and evidence needs to be submitted before the deadline ('Respond by' date). If the Chargeback Managed Service feature is enabled then our team will submit the necessary evidence, if not then it will be your responsibility to upload the evidence.
   • In Review - Evidence has been submitted and is pending a decision by the issuing bank.
   • Closed - Won - Chargeback has been won and the reserved funds should be returned in the following deposit.
   • Closed - Lost -Chargeback has been lost and the reserved funds will not be returned.
   • All - View all Dispute/Chargebacks within the date range indicated.
2. Download and Print - To the right of the filters at the top of the disputes page there are options to download the list or send to a connected printer. Both the download and print function are linked to the filters, so they will print or download the list that is displayed on the page based on the settings of the filters.
3. Disputes List - Under the filters is the list of Disputes for the given date range and status selected in the filters. This table shows the following information:
   • Transaction ID - The POS transaction ID
   • Transaction Date - This is the date the payment was originally captured.
   • Dispute Date - When we receive the notice this payment was disputed.
   • Status - The current status of the dispute.
   • Respond By - The date in which the chargeback needs to have the evidence submitted, or will automatically be considered Lost and the refund will be issued to the cardholder.
   • Resolution Date - The date we receive notice of the dispute is Won or Lost.
   • Dispute Amount - The amount being disputed.
   • Transaction Amount - The original amount of the transaction.
   • Action - The action available to you on the Dispute. You can click on this item to open the Dispute Details panel. 

Dispute Details

The Dispute Details panel has the full details from the data table above about the Dispute in the upper area (Transaction ID, Transaction Amount, Dispute Amount, Reason, Date Opened, Respond By date, Status, and Date Closed). In the lower area, you are able to submit evidence about the Dispute.

Submit Evidence

The Submit Evidence area contains the following data fields you can submit to dispute the chargeback:

• Customer Email Address

• Billing Address - The billing address of the customer (if applicable).

• Cancellation Policy Disclosure - A URL link to the store's cancellation policy on their website (if applicable).

• Cancellation Policy - A picture or PDF of the store's cancellation policy shown in their brick and mortar location (if applicable).

• Refund Policy Disclosure - A URL link to the store's refund policy on their website (if applicable).

• Refund Policy - A picture or PDF of the store's refund policy shown in their brick and mortar location (if applicable).

• Customer Communication - A picture or PDF of any communication between the store and the customer - emails, text messages, etc. (if applicable).

• What type of product or service is this? - Clarifies which kind of transaction this was to help determine what kind of evidence we should submit. The fields at the bottom of the Submit Evidence area will change based on your selection. Here are the options:

  • Physical Product (shown above)

    • Product Description - A brief description of what product(s) was purchased.

    • Shipping Address - The shipping address of the customer.

    • Shipping Tracking Number - The tracking number provided by the postal company that shows tracking information for the package.

    • Shipping Date - Date the item(s) were shipped.

  • Digital Product or Service

    • Access Activity Log - Any log or history of the digital goods being accessed or downloaded.

  • Offline Service

    • Access Activity Log - Any log or history of the digital goods being accessed or downloaded.

    • Service Date - Date of when the service took place.

  • Event

    • Receipt - Receipt or online confirmation.

  • Booking or Reservation

    • Receipt - Receipt or online confirmation.

  • Other

    • Receipt - Receipt or online confirmation.

Once all the information has been entered on the Evidence Module, click the submit button at the bottom to save the information and files that have been entered and uploaded (This can't be undone).

At the bottom of the Dispute Details panel are the following options:

• Submit Evidence - Clicking this button will submit the evidence entered here about the dispute.

• Accept Dispute - At times a dispute may be justified and the business may not want to fight it. For example: In some cases a customer may have been charged twice by accident and you may want to accept the dispute and return the duplicate funds. You can click the Accept Dispute button and the dispute will automatically be marked as 'Closed - Lost' and the funds will be returned.

• Cancel - Allows you to exit the module without making any changes.

Evidence Uploaded

This section only appears after evidence has been submitted.

• Submission Date - When the dispute evidence was uploaded.

• Submitted By - The user who submitted the evidence.

• Submitted File - A download link should be visible. When clicked on, the evidence that was uploaded will appear and can be downloaded.

Account Requirements

Creating a Rain POS Payments account is quick and easy. At setup, we only require you to fill in as much information is required at that time. If we need more information down the road, we’ll let you know by sending out an email like the one below. Additionally, you’ll see a new field appear in your Rain POS Payments Settings page with a link to update the required information.

Who gets the Email?

This email is sent to the first person listed as an Admin on the Users page with a valid email address and is sent once a week until the required information is updated.

As always, if you have any questions you can reach out to our customer service team.

Supplied Components

•    S1F2 payment terminal

•    USB cable and region-specific power plug for charging

•    Receipt paper roll

Get Started

These are the steps to get your new S1F2 payment terminal up and running. Some steps include a link to more detailed instructions.

1. Inspect the terminal.
2. Insert the receipt paper roll.
3. Turn on the terminal: Connect the terminal to a power supply, then press and hold the power button until the display turns on.
4. Let the battery charge for at least four hours while you continue with the next steps.
5. On the Welcome screen, select your language.
6. Connect the terminal to your network.
7. On the Confirm store screen, check to make sure you see ‘Rain POSRetail’ and select the blue check mark button.

When you have completed these steps, you are ready to process payments!

Insert the Receipt Paper Roll

1.    Pull up the cover of the paper roll compartment.

2.    Insert the paper roll making sure the paper sticks out a bit.

3.    Close the cover of the paper roll compartment.

Connect to Wi-Fi

1.    After selecting your language on the Welcome screen, select the arrow button:

2.    On the Setup Wi-Fi screen, select the + sign.

3.    Turn on the WLAN toggle switch.

4.    Select a Wi-Fi network from the list, or select the + sign and add the name (SSID) of the Wi-Fi network.

5.    Enter the Wi-Fi password.

6.    Select OK.

The terminal sets the network as default automatically, and connects to it.

You'll now see a Wi-Fi icon at the top of the display.

If you need to change Wi-Fi usage later:

1.    Select Settings > Network.

2.    Enter 3191.

3.    Select Wi-Fi.

Turn Terminal On/Off

If you turn on the payment terminal for the first time or after it was off for a long time, it may make a maintenance call to synchronize the configuration and update the software. This can take 10 to 20 minutes.

When connected to a power supply, the battery charges. An icon at the top of the display indicates the battery charge level.

Turn on the terminal:

Press and hold the power button until the display turns on. If necessary, connect the terminal to a power supply to charge the battery.

Turn off the terminal:

Press and hold the power button until a dialog box appears, then confirm you want to turn off the terminal.

This tool should be the first step in troubleshooting any Rain POS Payments card readers. It gives you helpful information like the device type, date it was added, the IP Address of the device, and more. On a high level, if all the items in the Diagnostics section (see below) are green then they should be able to process successfully. If some of the items are red then you’ll need to troubleshoot.

Please Note: The 2nd and 4th items in the Diagnostics section will only work if the tool is run on the same network as the card reader (meaning those two icons won’t work from your machine). Best case is to run the tool from the customer’s machine either guiding them through it or doing a screenshare.

Running the Tool:

1. Click your username in the upper right. 
2. Go to Settings > Integrations > Rain POS Payments.
3. On the right side of the Reader line item in your Hardware list, click the Heart Icon.

A window will pop up displaying three sections: Terminal Details, Diagnostics, and Help.

Terminal Details

This section lists out the hardware details. This can be helpful for identifying the IP Address of the device or knowing the device with which you’re working. It will also tell you if it’s online or offline (connected to the internet or not).

Diagnostics

There are four items in this section. Each of these will have either:

A green check mark to indicate it is working as expected

Or a red ‘-‘ icon to indicate its failure. Use the following guide to walk you through the troubleshooting steps for each of these items.

1. The Reader is successfully paired with the System
2. If this is green it means the device was successfully paired with the system.
3. If this is red is means the device was somehow unpaired from their account. All you need to do is go through the pairing process again by clicking here: Payments - Setting Up the Verifone P400
4. Could not communicate with the Reader
5. If this is green then we can successfully talk to the card reader.
6. If this is red then the computer and the card reader are not on the same network. To correct it, use this Rain POS Payments - Setting Up the Verifone P400 article to connect the card reader to the correct network. If you’re unsure if it’s on the same network, use the top debug sequence in this article, Rain POS Payments: Troubleshooting Your Verifone P400, to check the network name and IP address. If you’ve verified they are on the same network, the fastest fix is usually this Payments - How to Set Up Cloudflare DNS on Windows, Mac, Android, and iOS article.
7. DNS hostname is valid
8. If this is green then their network DNS is allowing us to send information to and from the card reader.
9. If this is red then their network is blocking our ability to send information to and from the card reader. If that doesn’t work, then the Payments - How to Propagate the Device DNS Record article should resolve it.
10. IP Address reachable
11.  If this is green then we can successfully ping the IP Address listed in the Terminal Details section.
12.  If this is red then it’s likely it’s the same issue as #2, above. Follow the same steps. The only difference here is that we just try to ping the IP, not the full API.

Help

This section will have general information the customer can use to troubleshoot the problem themselves.

Setting Up the WisePOS E

The WisePOS E device is a wireless countertop reader for your integrated Payments. In this article you will learn how to connect your card terminal to the internet and to your Rain POS system.

Features

• Touchscreen
• Contactless Payments
• EVM Enabled (Chip Cards)
• WiFi Capabilities
• Wireless battery pack with 15 hour battery life

Please Note: This device does NOT support ethernet capabilities. A secure WiFi network is required to use this device.

Powering Up the Device

When you first receive the device, install the battery. With the back of the device facing you, lift up from the indentation at the bottom left corner to detach the back cover. Insert the battery by sliding it into the exposed slot with the gold connectors at the top aligned. Once the battery is in place, charge the reader. Connect the reader to power by plugging the provided cable into the port with the lightning bolt symbol.

Please Note: The card reader, battery pack, and USB charger should all be included in your box, however, a USB wall outlet is NOT included. You may charge the readers using a USB outlet on your computer or purchase a USB wall charger at most electronics / office stores.

Once charged, hold down the power button on the right hand side until the screen turns on. Once the device is powered on, pressing the power button once will sleep and wake the device. To fully power off the device hold down the power button until the power off option is shown on the screen, then select it.

Please Note: Even when it’s not in use, leave the BBPOS WisePOS E plugged in and powered on to receive automatic software updates.

Connecting to Your WiFi

To open the settings menu, swipe right from the left edge of the reader screen to reveal a settings button. Tap the settings button and enter the admin PIN 07139. From here, click on the ‘WI-FI SETTINGS’ button and use the touchscreen to select your wifi network and enter the password. To close the settings screen click the back arrow in the top left corner.

Please Note: Your WiFi network must use WPA-Personal or WPA2-Personal encryption and be password protected. WiFi is not supported for non-password-protected networks or enterprise networks.

Pairing Your Device

To open the settings menu swipe right from the left edge of the reader screen to reveal a settings button. Tap the settings button and enter the admin PIN 07139. From here, click on the ‘GENERATE PAIRING CODE’ button.

Then in your POS system, go to the Admin button in the upper right (your username) and click Settings > Integrations > Rain POS > Hardware > Add New.  Type the activation code into the box labeled ‘Pairing Code’ exactly as it appears on the device, including the hyphens.

Once the Pairing Code is entered, select the Location and Till that will use this device. If you don’t have multiple locations or Tills, these will be selected for you.

Lastly, click on the green ‘Save’ button. Your reader should now be ready to use.

Please Note: Only one reader can be used per Till. If you need multiple readers, you will need to upgrade to multiple tills.

We would be happy to get that set up for you! Please call us at 385-404-6200 and use option 2 for Support.

Your scanner works like a keyboard or a mouse: you should just be able to plug it in and have it work, just like a keyboard or mouse. If your new scanner is not working properly, the first thing to check is the USB port into which it is plugged. Try it in a different USB port, and if the problem persists, look below for another option.

Sometimes with Motorola (now Symbol) handheld barcode scanners the item will not initially work properly. If you scan a barcode and nothing is happening and you have a model similar to the one pictured below, here is one thing you can try to troubleshoot the issue.

Click below to download the PDF file. This file is a page from the manual for this series of barcode scanner. On the page you will see a single barcode. Print the page out at Letter size on a full-size printer and then scan the barcode on the page.

This will 're-code' your scanner to properly scan your barcodes.

Click here for the PDF file.

If the problem persists, it is likely an issue with the barcode scanner unit itself, and you can try Motorola / Symbol's technical support at (888) 325-9336.

Tips for Detecting Fraud & How to Protect Yourself

The COVID-19 pandemic has significantly altered buying behavior and how businesses run day-to-day operations. The growing number of online customers has not just impacted how ecommerce merchants run their businesses but has also affected the pattern of fraud behavior.

As per a 2021 study by Juniper Research, online fraud is set to exceed $200 billion by 2024, with fraud attacks becoming more sophisticated as time goes by.

Creating an effective dispute and fraud prevention strategy that best suits your business can help prevent fraud from occurring. By employing some of these best practices as part of your overall strategy, you can avoid excessive chargebacks and reduce potential customer burden and losses.

5 Steps to Detect and Prevent Fraud

1) Contact Customers to Confirm Orders

Contacting customers by phone or email to confirm their details before fulfilling an order can give you time to verify that a payment is legitimate.

Often fraudsters will use fake email addresses and if you send a simple templated email it could result in an immediate ‘ This email address does not exist’ failure which will expose them. Calling the customer under the guise of verifying their shipping address may also raise some red flags. A nonsensical or evasive answer is typically a good indication of potentially fraudulent behavior.

2) Manually Review Payments

Taking a few minutes to look over an order is often all it takes to detect and prevent fraud. Here are some considerations when reviewing a payment:

• Does the billing address match the shipping address? Does the AVS verification match?
  • If a payment’s billing and shipping address don’t match, look into the shipping address using Google Maps & Street View to find out more. A common tactic that fraudsters use is to have orders shipped to a freight or mail forwarding service or storage facility that forwards the goods to their actual location.
• Does the customer have previous transaction history with you?
  • Fraudsters are always looking for new victims, and the risk of fraud is much higher for a new customer than a repeat customer.
• Does the customer’s email address match the cardholder’s name?
  • Sometimes email addresses are random, but looking at the email and seeing if the first or last name is included could help identify potential fraud.
• Is this an order that the customer has asked to be expedited?
  • Often fraudsters are eager to receive the product before the actual card holder reports it stolen so they will sometimes reach out to the store and request for it to be expedited.
• Was the order changed or altered after it was placed?
  • Selecting Store Pickup then calling in later and requesting it to be shipped instead is a common way fraudsters will use to avoid billing/shipping address verification. They may also place a smaller order initially and then call in to add more items with a different card once they suspect their fraud wasn’t detected.

3) Create Store Policies

Taking the time to put policies in place with your staff is often the most effective way to protect against fraud. We hear stories all the time of shops making an exception one time to their store’s policy and it turning out to be fraud. Train your staff with clear, concise policies and they’ll be empowered to help protect your business. Here are some considerations when creating policies:

• Set dollar limits for manually-entered transactions.
  • Transactions where the card details are entered manually are by far the riskiest type of transaction for a retail business and have become an increasing popular target for fraudsters. Work with your staff to set limits on what can be purchased and how much. Avoid accepting any transaction that you can't afford to lose later to lose to fraud.
• Check the Orders page before fulfilling any order.
  • The Orders page contains helpful information that protects against fraud. The AVS and CVV icons can be clicked on to provide more information. They are also color coded for convenience. Red will never show up since we know it’s fraudulent and will block it before you ever see the transaction. Yellow means there is a partial match. These can be dangerous since it sometimes means that customer may not know the full details of the card they’re using. Green is the safest and means the information matches the card details.
• Set limits for high priced items.
  • More expensive items are primary targets for fraudsters since they can be resold for a large profit. Listing these products online but requiring them to be purchased or picked up in-store may be the safest option.
• Call or email the customer before fulfilling anything.
  • As mentioned earlier, attempting to contact the customer can show you that a phone number has been disconnected or an email is invalid, both of which are good indicators of fraud.
• Check ID’s
  • Checking ID’s should not always be required but for larger purchases many stores require customers to provide it at checkout so the clerk can compare it to the card being used. For larger online sales, some stores require 'selfies' with the customer holding their ID next to their face to verify their identity. This is especially relevant for Curbside or In-Store Pickup where fraud has increased by 55% since the pandemic.

4) Don’t Be Afraid to Block Some Real Orders

In an effort to protect against fraudulent orders, you will likely run into situations where you’ve blocked or refunded a legitimate order. That’s okay. If they call or email back in, you can help them place another order by requesting more information to validate it. Some stores even provide a small gift inside the order as an apology for the mix-up. It’s much less expensive than losing the inventory for a fraudulent order and paying chargeback fees.

5) Utilize Tools Provided By Your Payment Processor

Each processor has it’s own fraud prevention tools and systems. Learn more about what tools you can use or that your processor can use on your behalf. Additional resources may be available at additional cost so don’t hesitate to reach out to them.

We partner with Stripe, the same payments technology group that Google, Amazon, Lyft, Zoom, and many others use. 90% of U.S. adults have bought from businesses on the Stripe network giving our Payment customers some of the best fraud protection available globally.

Our anti-fraud tools use artificial intelligence and machine learning to adapt and learn from fraud happening all across the world to better protect you. Every single transaction done through our integrated Payments is scanned and assigned a Risk Value. This scoring allows us to block hundreds of thousands of fraudulent sales every year before they ever get to you. We also have partnerships with VISA, Mastercard, American Express and leading banks to provide an additional level of security.

With that said, we can’t block everything, and fraudsters do sometimes get through which is why it’s so important to arm yourself with the right tools and policies.

BONUS TIP

Educate yourself on the latest trends and preventative measures to protect against fraud. Free resources like the FORTER Fraud Attack Index are great resources to read.

You’ve identified a Fraudulent Order – Now What?

Refund the order as quickly as possible and don’t fulfill it. You can also contact our Customer Service to have them block the customer from ever purchasing from you again. Transactions that we identify as fraudulent are automatically reviewed to see if the card number, IP address, email address, devices, and more should be blocked.

Here are some key activities you should be doing regularly to make sure your website is in good shape:

1. Update content often; swap out featured products & categories, slideshow images; update text. You should be doing this weekly on the Home page, and at least monthly wherever else you can.
2. Look for places to add content that has value, like videos, free stuff, etc.;
3. Go through your site monthly and check for old content that needs to be updated;
4. Check your Orders regularly just in case an email notification didn't come through;
5. Check your online store monthly, make sure all categories have images, and if you use them, descriptions.
6. Use a free website link checker like this one to make sure you don't have any dead links on your site.
7. Update social media as often as you reasonably can, link back to your website often.

The Knowledge Base has been a dependable resource but it was time to build a new one based on your feedback. Take a look at what’s new:  

In addition to a new design and streamlined navigation, the Knowledge Base has the following major features: 

• AI-Powered Search (Beta) – Our new search will intelligently summarize what you're looking for and will provide links to the most relevant search results, with a preview of each. Below the AI overview, it will also provide a list of relevant, related articles. 
  
  
  
  
• Top-Searches – The system will surface the most searched for questions, so you can keep up with growing trends.
  
  
  
  
• Browse by Category – Use categories to explore the major areas of the system and drill down to the information you need.  
  
  

The new knowledge base launched on June 23, 2025.

Go to where you normally log in and click the 'Forgot Your Password?' link, and if you have an email address saved in your User account, the system will send a password reset email to you.

If you do not have the link you need to login, or if you have trouble with the Forgot Password function, please call us at 385-404-6200 and we'll be happy to help you log in.

In today's world of cloud computing, it's extremely convenient to have data and functionality easily available on any device. But that asset can, on rare occasions, become a liability if something happens and the system goes down. It doesn't matter if you're a giant like Amazon or Ebay or if you're a small business trying to make your way; if your system goes down, it can seriously hurt your business.

So how do you keep doing transactions if your internet or Rain POS itself is experiencing an outage? Below are a couple of options.

Before we get into that, it's also important to understand the nature of cloud computing and its reliability. Like many of the best online systems, Rain POS experiences only a handful of 'down hours' yearly. It doesn't matter what the company is or how big: everyone experiences down time for a wide variety of reasons. Denial of service cyber attacks are a growing concern, where foreign hackers assault global servers to overwhelm them with fake data requests. Hardware outages or system architecture glitches can also be responsible for downtime, so you should expect for your system to have several hours of down time per year, and some of those hours are likely to hit you during your open business hours.

Similarly, Internet Service Providers also experience down time, so if your service provider experiences an outage in your area, that can cause similar hardship during your open hours.

Best Option for Internet Outage: Use Your Smartphone as a Mobile Hotspot Device

If your internet service provider goes down, it is likely you already have an alternate network in place that can give you temporary internet service until your regular system comes back online. All major cellular data service providers offer tethering apps you can use directly on your phone to turn it into a wireless internet connection. They also provide devices that do this service even better using your cellular account. Please refer to the resources below for how to set up your phone as a mobile hotspot:

Best Option for a System Outage: Use Your Processor's Virtual Terminal, Record Transaction Details

So the good news is that if the system does go down, you still have a way to take card payments online so you can continue to conduct business throughout the outage. You will have to do some things manually, however. You'll need to record the following details for each transaction so you can create the transactions in the system once it's back up and running

Please Note: Do not ever write down a customer's card information! This represents a significant security risk.

• Customer Name
• Time / Date of Transaction
• Items in Transaction
• Method of Payment
• Amount of Payment / Change Given
• Email Address - Be sure to email them a copy of their receipt once the system is back up and you enter the transaction into the system (see below)

If they are paying with a credit or debit card, you should have a window open for the Payments virtual terminal up and running so you can run the card charge. The terminal will allow you to put in the amount of the charge (don't forget the tax!) and process the payment. It will NOT send that information to the system, so you'll be putting the amount information in manually. Also, you will not be able to process refunds directly in the system for transactions done this way. You will need to come back into the terminal to do so. 

If you use a different processor, please contact them for information on how to log into your virtual terminal.

How do I put in the transactions?

For each, you will need to do the following:

1. Load the Customer
2. Load the Items
3. Apply discounts / coupon codes
4. Change the Date / Time - Click on the date link in the upper right, and change it to the time and date the transaction originally happened.
5. For the payment method(s), if they paid by card, be sure to turn integration Off before entering the amount.
6. When you complete the transaction, when you get to the Receipt step, be sure to email the customer a receipt.

How do I know if the outage is on my end or on Rain POS's?

Any time we have a major issue with the system, we post a notice on the main Home screen you see when you first log in, and if you're already logged in, it will pop up at the top of the next page you load in the system. You can also always check the status of the system any time you need by clicking here:

Whenever an outage happens, our team is working on fixing it within minutes, but in the system message and on the status page, we will try to put up an estimate of when we expect the affected area of the system to be back up and running, if it is possible to give such an estimate.

If the above link does not load the page for some reason, and if other web pages such as google.com are loading just fine, it is likely our system is down completely and we are working on bringing it back up again.

While we have tried to cover all of the major areas of the system that would need user group permission, we realize there always something more that might be needed. For any areas not covered in our current group permissions list, you will need to send us a System Enhancement request. In our blue system bar, click on the House icon on the far left side to go to the system Home page. On the left side of the page, click the Suggest button, and a panel will open that will allow you to search for suggestions already in the system similar to what you're looking for, or if there isn't one in there yet, you can submit a new enhancement suggestion.

What is a Chargeback and a Chargeback Fee?

A Chargeback is when a customer disputes a transaction on their credit or debit card. They request their banking institution to petition the merchant processor to return the disputed funds. Chargebacks are meant to protect consumers from unauthorized transactions and fraudulent charges.

A chargeback may occur on both debit and credit card transactions. Chargebacks can be granted to a cardholder for any number of reasons. Here are a few common reasons:

• The customer was charged for items they never received.
• There was a duplicate charge made by mistake.
• A technical issue occurred that caused a mistaken charge.
• The cardholder’s card information was compromised and a fraudulent charge was made.

Why Am I Being Charged a “Chargeback Fee”?

The Chargeback Fee is a fee that the customer’s banking institution charges the merchant when the disputed funds are returned to the cardholder. Since the dispute can only be resolved by a Banking Institution Representative, fees are charged per disputed transaction to cover the cost of the bank processing the chargeback.

These chargeback fees would then be reflected on the Payout Report within the System. It is a common practice for card processors to charge a fee for each disputed and reimbursed transaction.

Can I Dispute a Chargeback?

If you have irrefutable proof that the claim the card holder is making is not correct you can sometimes call the banking institution to fight the chargeback. For example, if the customer signed for the card transaction in your store and the signature matches, or if you have proof that the signed package was delivered, these can generally help you regain the disputed funds.

However, getting the bank to take your side on a dispute, does NOT prevent or return any of the chargeback fees incurred by having an open dispute.

Please Note: You can use our Managed Chargeback Service to avoid handling disputes yourself. With this service, our experienced team will handle disputes and resolution of all Chargebacks you receive, and then we'll inform you about the result. For more information, take a look: Managed Chargeback Service

How Do I Avoid Chargebacks?

If there is a mistake on an order or the customer did not receive part of their order, it is often better to try to resolve the issue directly with the customer than to risk a chargeback and the accompanying chargeback fee. Contact the customer immediately to initiate a refund on the merchant’s end or offer in-store credit.

See also Tips for Detecting Fraud to learn some healthy business practices to avoid and prevent fraudulent charges.

We recommend that under Users > Members, you set up each of your Members with a username that is the email address you have for them, and set the password initially to 'changeme'. You can create a standard email to send to a new member after you have this set up for them, and in the email just tell them to use their email address as their username and that their temporary password is 'changeme', and that they'll be prompted to create their own password. If any of your members forget their password, just reset it to changeme and tell them to log in with that, and once again they'll be prompted to set it to what they want. For more details on this process, click here: Website Administration - Members.

If the Customer Login feature is not yet active for you, you will need to call us at 385-404-6200 and use option 2 for Support so we can activate that for you. That function is for your website customers and is different from the website Member logins, which are intended for use by wholesale customers or club members so they can have password-protected pages and pricing where needed. The Customer Login gives the customer access to their purchase history and to their Rewards. For more information on how to work with user logins, please click here: Set Up User Logins and Groups. And for more on Members, click here: Website Administration - Members

Once your Customer Success Manager (or in some cases, you) adds the domain name entries (DNS) to your domain registrar (usually GoDaddy), your site will go through what is called DNS Propagation.

When a new website propagates it goes through a process that moves to the domain address (www.yoursite...) from its original "direction", usually your old website, to your brand new Rain POS website. Temporary "side effects" can include:

• Not being able to view your live site online.
• The old website may still appear on your domain (web address).
• Not receiving emails connected to your domain.
• Both websites (new or old) could be unavailable in a certain browser.
• Your site may appear correctly in one browser or computer, but not in another.

These small effects should only last up to 24-48 hours, so please plan on that before marketing your new site to your customer base. If your site is still not showing after at least 48 hours from receiving confirmation from your Customer Success Manager, please contact us at 385-404-6200.

If you use the Trade-Ins tool in the Register to accept traded inventory on purchases, your state might offer tax credits on that expense, meaning the item being traded for would have its tax reduced based on the item being traded. Please read further to find out more.

Three States Do Not Allow Trade-In Tax Credit

The situation is getting better: just four years ago, there were 7 states on this list. The following 3 states, as of 6/2024, do not offer tax credit on trades*:

• California
• Hawaii
• Virginia

*Source: Bankrate.com article on Does a Trade-In Reduce Sales Tax?

In the following 3 states, it is not an issue, as they do not charge sales tax:

• Montana
• New Hampshire
• Oregon

In the following states, limited Tax Credits are offered:

• Michigan only allows tax credit on the first $10,000 in a large purchase, as with an automobile.
• Ohio only offers the tax credit for new car sales: for used car sales, you must pay the full tax value.

So if your state is not listed above, you are able to get the taxable amount in a transaction reduced by the amount of the trade-in item. The system has been coded already for states that allow this tax reduction, so it will already be there for you and functioning if your state offers the tax credit.

If you have questions please give us a call at 385-404-6200.

Sometimes clients ask us what the money from their monthly services fees actually gets used for, and this is a legitimate and important question. Here is a breakdown of the different ways that money is used (please note that the allocations to each of these areas varies monthly, so we can't give you percentages of how much is used in each area):

• Service and Support - The largest portion of monthly fees goes to this area. Since our beginning in 2008, we have prioritized excellence in support, and will continue to offer the best we possibly can so you can get the answers and help you need.
• 'Hard' Recurring Costs - This area is for things such as the use of the best server technology for hosting our cloud-based system, the Amazon S3. Also for website encryption security (the SSL 'lock' you see when your domain starts with https:), bulk emailing services, and other monthly recurring costs for providing the services we offer.
• Development Resources - Our development team works on fixing bugs and glitches in the system, as well as developing new features for the system. Most such features are those requested by our clients, and we are proud to offer a product that is constantly evolving in the direction our clients want and need.

Our Support Team Is Standing By

From anywhere in the system, you can click the Help (?) button on the far right of the blue Admin Toolbar and report an issue, suggest a feature, or find our phone number, which is 385-404-6200, option 2.

We are open Monday through Friday from 7am to 6pm, Mountain Time.

We are open Saturdays from 8:00am to 5pm, Mountain.

Thanks so much for being part of our family! We love you!

Our clients are almost always set up with a login URL following this formula: mybusinessname.rainadmin.com/admin If you need help with your login URL, please call us at 385-404-6200 and use option 2 for Support and we'll be happy to assist you.

We try to include activation information for all of our new features, but if you don't have that information, here is what you can do:

• First, check to see if it's a Beta feature you can turn on: Click the Admin Button with your username in the upper right then go to Beta Features and if you find it in the list, enable it and be sure to click Save at the bottom.
• Next, from the same Admin Button menu, go to Settings and look for the area of the system for which the new feature was developed. If the feature is activated by a setting, you will likely find it in a subtab of the major area.
• If a feature you want is not in Beta and you cannot find it in Settings, please call us at 385-404-6200 and use option 2 for Support and one of our team members can work with you to see about getting the feature activated for you.

Have a website? Check.

Doing e-Commerce? Check.

Have a privacy statement prominently posted on your site? No? If not, get one. Now.

California recently passed legislation requiring anyone collecting potentially sensitive information online to have a clear privacy statement posted on the website. They are not the only state doing so, and if you do online sales, it is likely you do business in California and other states that require a posted privacy statement.

In Rain POS, it's super easy to put up your own statement and link to it in prominent places. First, you'll need the text for your statement. The Better Business Bureau offers this free online outline of how to write a good privacy policy statement. If you want some help getting started with content that is specific to your area, Rocket Lawyer offers this great free tool. While you're at it, if you don't have an Online Terms and Conditions statement, here is a free one offered by Rocket Lawyer.

Key Questions About Privacy Policies

Is a privacy policy required by law?

Privacy Policies are Legally Required. Privacy laws around the world dictate that if you collect personal information from your website visitors, then you need to have a Privacy Policy posted to your site. Many third party services used to enhance website performance also require you to have a Privacy Policy. (Source - Thomson Reuters Legal)

Is it illegal to not have a privacy policy?

There is no general federal or state law that requires a company to have a privacy policy in all circumstances. But there are several laws that require one in some circumstances. ... The notice applies to the “nonpublic personal information” the company gathers and discloses about its consumers and customers.” (Source - Snell & Wilmer Law)

Does my state have privacy policy laws protecting me?

There is no single law regulating online privacy. Instead, a patchwork of federal and state laws apply. Some key federal laws affecting online privacy include: The Federal Trade Commission Act (FTC)[1914]– regulates unfair or deceptive commercial practices. (Source - Thomson Reuters Legal)

What do I need to know about California's new data privacy law?

The California Consumer Privacy Act (CCPA), which was signed into law in June 2018 by Governor Jerry Brown, is the first United States law following in the footsteps of GDPR. ... Additionally, the CCPA requires that the California Attorney General publish regulations between Jan. 1, 2020, and July 2, 2020. (Source - Law.com)

Is a privacy policy legally binding?

...you're required to post a legally binding Privacy Policy that informs users of the information you're collecting and that protects their personal data. ...Privacy Policy requirements of third-party services your website/app uses. (Source - FreePrivacyPolicy.com)

Does every website need a privacy policy?

Yes, the vast majority of websites need a Privacy Policy, with a few exceptions. The main exception is that you don't need a Privacy Policy if you are not collecting any personal information from website users. Personal information includes things like name, email address, and phone number. (Source - Quora)

What states have data privacy laws?

At least 31 states have already established laws regulating the secure destruction or disposal of personal information. And at least 12 states: Arkansas, California, Connecticut, Florida, Indiana, Maryland, Massachusetts, Nevada, Oregon, Rhode Island, Texas, and Utah have imposed broader data security requirements.(Source - iApp.org)