How can we help?

System Updates 

July 20 - 26

New

Nothing New This Week

 

Improved

On-Order Column in Sales Details Report
Your Sales Details Report now shows an On-Order column as a column option when you're viewing the Item grouping.

Work Order Optional Field Configuration
Under your Settings > POS Settings > Work Orders you have a Work Order Field Configuration section where you can add or remove optional fields from the Work Order panel.

Customer Marketing in Add Customer Panel
We have added back the ability to customize email marketing subscriptions during customer creation.

Fixed

Error When Sending a Marketing Email
We have resolved an issue where some users were seeing a 500 error when trying to send an email through the Email Marketing module.

Old Unsubscribe in Some Emails
We resolved an issue where older emails were still using the old unsubscribe page. Now old emails should redirect the user to the new subscription management page, which is a better user experience.

Serialized Items Added to Kits Causing Inventory Issues
We have fixed an issue where you could add serialized items to a kit. This was not intended behavior for kits and was causing inventory data issues , so this ability has been removed.

Marketing Emails Being Sent Multiple Times
We've fixed a problem where repeatedly clicking the Send button would result in the marketing email being sent multiple times.

Email List Issues
We fixed a problem with Customer Groups and Email Lists that was causing several issues: sending emails, loading groups, viewing email stats, etc.

 

That's all for this week. Thank you for being part of the Rain family. Take care, we love you!!

System Updates 

July 27 - August 2

New

Nothing New This Week

 

Improved

Mark Services as Taxable or Non-Taxable
You can now mark your services as taxable or non-taxable with a new Taxable in the service configuration.

All of a Customer's Balances Now Display in the Register
We now show On Account, Work Orders, Special Orders, Layaways, and Store Credit balances under the View Balances option in the Register.

Major Update to Coupons
We’re excited to roll out a major update to our coupon functionality! This release includes powerful new tools and greater flexibility for managing promotions. Please Note: This functionality is being rolled out slowly as it's still in a closed beta status, so it may not be active for you yet. Please follow the link below for more details.
Key highlights include:

• New Coupon List Page with advanced filters.
• Streamlined Coupon Creation via a new popup interface.
• BOGO (Buy One, Get One) Coupons.
• Tiered Coupon Support for progressive discounts.
• Automatic Coupon Application at the register and web checkout.
• Expanded Eligibility Options, including specific products, services, classes, and customer groups.

To learn more about how these features work, check out the full documentation here.

New Background Color Chooser for the Website Content Module
We have added a new tool for choosing Background Color in the new Content Module. You can either click in the color picker or enter a color hex code to get the color you want, as pictured below.

Fixed

Coupons Not Working on Web Orders Using Pickup
Resolved an issue where coupons were not being applied correctly to pickup orders at the Register.

Customer Last Name Not Displaying on Serialized Inventory Page
We have fixed issues where serial numbers returned to the Vendor would not update properly.

Customer Info Not Displaying Properly in Subscriptions 
We resolved multiple issues affecting the display of a customer's Subscription status and their associated email lists or customer groups.

Discounts Disappearing When Editing Transactions
We resolved an issue where discount amounts vanished from the register when editing a transaction.

Discount Override Not Working in the Register
We have resolved a bug where line item discounts could not be applied to non-discountable items, despite the Discount Override for Non-Discountable Items setting being turned on.

Inventory Report Loading Time Reduced
We've made improvements to the loading time of the Inventory report. This mostly affects stores that have many products (certain stores with over 3-million unique products were experiencing long delays).

Website Editor Auto-Assigning Properties and Breaking Embedded Content
When embedding certain iframes (website embed code snippets), in particular Google maps, a "sandbox" property was appearing in the code, breaking the embedded content. We have fixed this issue.

Website Inventory Not Matching POS Inventory
We fixed issues where website inventory did not match the Quantity on Hand currently available in store.

Sold Column in Product Inventory Tab Showing Incorrect Quantities
We fixed an issue for multi-location stores where for some inventory the Sold column was showing the same quantities across all locations. When the location was changed, the quantity changed to the correct quantity for the locations selected, but showed that same quantity for the remaining locations.

 

That's all for this week. Thank you for being part of the Rain family. Take care, we love you!!

Steps for Manually Creating Gift Cards

1. Go to Inventory > Gift Cards.
2. Click the + Add New Gift Card button in the upper left.
3. You can either use the automatically generated Gift Card Code, OR you can scan in a code from a pre-printed card, OR you can manually enter your own code.
4. It is recommended to enter a unique Title for every Gift Card you create, as an alternative way to look it up.
5. Enter the Amount.
6. Click the Add Gift Card button. The Gift Card will be usable in the Point of Sale or through the website shopping cart.

Website Product Faceted Search

This feature is an available Beta Feature. You will be able to opt-in and activate it yourself if you are an Administrator-level User in the system and if you go to your Admin Button with your username in the upper right and you can access Beta Features. If you do not prefer to continue using it after trying it out, you can go back to that area to deactivate it again.

Please Note: We are proud to announce our newest and most powerful product search tool ever! This search will include both Product and Class Categories you use in the system, manufacturers, and product options and styles, as pictured here. You can also search a Price Range from this top level. You can set a Minimum and/or a Maximum Price Range you might be looking for.

Faceted Search will utilize the different types of product Options you have established in the inventory you carry, for example, you may have set Colors and Sizes for your various products. Those families of Options will be visible in a left-hand column like the one pictured below, and your web shoppers can narrow their searching based on options that they prefer.

The system will only use Options within the Category being displayed.

One thing to be mindful of: to make the best use of this system, it is advised that you use the same names for option families so the system won't see them as different things. For example, if in one product you called an Option family 'Size' and in another, you called it 'Sizes', those would both show up in the sidebar, even if they are referring to the same sizes.

Please Note: We have improved the way Faceted Search works when being used and viewed on mobile devices.

You can collapse the filters down to a single button and open them again as needed, as pictured below:

 

The system has a Time Clock feature that requires your employees to have PIN codes saved in their User accounts so they can punch in and out. You also have a Time Clock report under the Reports menu that allows you to view total time worked for whatever time frame you wish for your employees, as well as allowing you to correct punches that were not entered properly and add missed punches. Click her to learn more about working with your Time Clock: Employee Time Clock

 

After logging into the system, you will click on the Admin button with your username in the upper right and go to Users > Restricted Pages. If that feature is not yet active for you, you will need to call us at 385-404-6200 and use option 2 for Support so we can activate that for you. That function will allow for password-protected pages and pricing where needed. For more information on how to work with Member logins, please click here: Website Administration - Members.

 

The Customer Login feature can be turned on if you're website is live and if you have your SSL enabled. Prior to your site going live, if you click your Admin button with your username in the upper right and then go to Settings > Website Settings > Shopping Cart, you will see the Customer Login Options section at the bottom of the page. If your site is not live, you will see a message like the one above. If it is live, you will see toggle controls like the ones pictured below that enable you to Allow Customer Login (customers will be able to see purchases, cards on file, reward points, and other info) and you can Allow Customers to Create and Share Gift Registries. For more information on Gift Registries, click here: Gift Registry

If the Customer Login feature is not yet active for you, you will need to talk to your Customer Success Manager about the time frame in which your website will be going live. That function is for your website customers and is different from the website Member logins, which are intended for use by wholesale customers or club members so they can have password-protected pages and pricing where needed. The Customer Login gives the customer access to their purchase history and to their Rewards. For more information on how to work with Customer logins, please click here: Customer Website Account Login.

 

If your website is live and has SSL enabled (the lock icon showing the connection is secure, something we activate for all of our clients when they go live), you can enable this in your system settings. If your site is not live yet, you will need to wait until it is taken live.

To enable this function, click the Admin Button in the upper right and go to Settings > Website Settings > Shopping Cart. The section for Customer Login is near the bottom of the page and you can enable the login and also enable the creation and sharing of Gift Registries, if you like. Click here for more details on your customer login options: Customer Website Account Login

 

Make Secure Passwords for Rain POS

We highly recommend everyone take steps to improve their own safety online and in our system. Here are some easy and common password protection practices to keep your online account safe.

 

Create Unique Passwords

The safest thing you can do when creating an account is to always use unique passwords and never give them out. Tools like 1Password can help you manage your passwords across multiple services and assist in make your accounts safer.

 

Suggested Password Attributes

• Keep your passwords long. We recommend making your password at least 8 characters long—the longer it is, the safer it is.
• At least 1 non-alpha character (a numeric character).
• Preferably at least 1 non-alphanumeric character (a character, or symbol, that appears on a keyboard that is not a number or a letter).

 

Create Strong Passwords and Check Their Security

A strong password is one that is easy for you to remember but hard for someone else to guess. Uncommon words or phrases work well, but try to keep them unique. Non-standard uPPercasing, creative spelllling, personal slang, and non-obvious numbers and symbols (using $ for s or 0 for o is too obvious!) may be helpful in helping you choose a password.

You can use online tools like How Secure Is My Password? to check your password strength.

It's kind of misleading, but the system is not asking you for the password you have forgotten or lost; the Old Password is for the temporary password you were given to log in with, so it will be whatever password you just used to get to the screen that is asking for the Old Password.

 

If you have never logged into the Rain POS billing system, you can do so from upper right Rain POS under the Admin Button with your username, just click Billing. Click here for a walk through of how to access the system: Accessing Your Billing Account Information. If your login information isn't working, you can click the Forgot Password link and a password reset will be sent to your email. The email address is the same one at which you receive your Rain POS billing emails monthly.

If your Point of Sale system is set to require PIN code entry before each transaction (this setting is under Settings > POS Settings, on the left) it will prompt the sales clerk to enter a PIN following each completed transaction. You can enter individual PIN codes for your employees by clicking on the Admin Button with your username in the upper right and clicking on Users > Users. There is a field to enter the PIN, and be sure to click Save at the bottom of the screen once you're finished.

 

There is not a way to prevent an employee from logging into the system remotely unless you log in for them. You need to be careful with your system security: if you have employees you don't want to be able to access the system remotely, make sure they do not have an Administrator Login. They can use a PIN code just fine for access to the Register and normal work tools, but someone with an Administrator login will have to log into the system to get them started. You also will need to be careful that they don't learn the username and password for any of the Administrator users on your account, since they would be able to use that to sign in from anywhere.

After logging into the system, in the upper right click on the Admin Button with your username and go to Users > Users. If you don't already have individual User accounts for all of your employees, you will need one for each person in order for them to use the Register PIN. Click here for more information on how to work with your Users: Set Up User Logins and Groups.

 

If you do wholesale pricing or other special pricing for your Members and you do not yet see a place in your products to add Wholesale Price, please call us at 385-404-6200 and use option 2 for Support and we can activate that for you if you have our Website Plus or greater service package. For more information on how to set up for Wholesale Pricing and membership, please click here: Website Administration - Members.

 

The Member login link can be in your Navigation menu, or just somewhere on your Home page, but it is recommended to make it highly visible. That link will need to go to a password-protected page, and you can set those in the Users area of your settings. After logging into the system, in the upper right click on the Admin Button with your username and go to Users > Restricted Pages. If that feature is not yet active for you, you will need to call us at 385-404-6200 and use option 2 for Support so we can activate that for you. That function will allow for password-protected pages and pricing where needed. After you've set the restricted page(s) you want, you can create the link to the page in the normal way. For more information please click here for how to do Wholesale Setup: Website Setup for Member Login.

 

You will need to set up a new Member Account in the system for each of your website Members (e.g. wholesale, club, anyone that needs password-protected content and pricing that is not available to the public). After you create their accounts, it's best for you to send them an email with a link to log into the site (just link to a password-protected page) and their login information. We recommend that under the Admin Button with your username Users > Members, you set up each of your Members with a username that is the email address you have for them, and set the password initially to 'changeme'.

You can create a standard email to send to a new member after you have this set up for them, and in the email just tell them to use their email address as their username and that their temporary password is 'changeme', and that they'll be prompted to create their own password. If any of your members forget their password, just reset it to changeme and tell them to log in with that, and once again they'll be prompted to set it to what they want. For more details on this process, click here: Website Administration - Members.

 

You will need someone with a system login to sign into the system for the first time each morning. Once they have logged into the system, they can open the Register and have the sales clerk enter their PIN (if you use PIN codes to track the employee assigned to each transaction). You will need to do this for each computer that will be using the system throughout the day.

The system also has an End of Day report if you just need your numbers for the different types of payments you received throughout the day. Click here for more information: Reports: Sales

If you need more robust drawer-counting tools, we also have our Shift Management feature, and more information is available on that here: Shift Management

 

If a feature you want is not active for you, please call us at 385-404-6200 and use option 2 for Support and we can look into your eligibility and see about getting the feature activated for you.

 

 

Here are some great things to do to improve your use of the Point of Sale system:

• Utilize User PIN Codes - While it may be a slight annoyance to have to enter your PIN code for each new transaction, the benefits far outweigh the inconvenience. With this feature on, clerk names are logged on all transactions, and that puts accountability in place for you. Train your team to practice security: if you step away, click the Clerk name locking the screen. If you use this feature, make sure to create good PIN codes: nobody, including you or your managers, should use codes such as 0000 or 1234, or similar, intuitive numbers. Make codes for your employees, and make them random. To activate this feature, go to Settings > POS Settings, and in the left column, you will see where you can activate User PINs. Save at the bottom when done.
• Use Rewards - Are you using the Rewards program? If so, do you feel like you're getting the most out of it? All by itself, the Rewards program is pretty good, but if you put effort into it and train your team to do so as well, you can start building serious loyalty. Train your clerks to talk about it, have them focus on customer experience and always be asking themselves, "If I was shopping here, what would make my experience better?" You can also offer bonus rewards as a marketing strategy, for example, if you have some items you need to sell, offer double reward points, and manually give customers extra rewards after purchasing. You can activate and configure your Rewards by going to Settings > POS Settings > Customer. After you're finished with the settings, scroll to the bottom and click Save.
• Use Customer Notes / Transaction Notes - Are you noting everything properly? Sometimes taking a few seconds to note something can save hours of frustration later if you forget the details. Train your team to note everything: Use Customer notes to details special situations or circumstances, family members, etc. Use Transaction notes to record circumstances your accountant will need to understand at the end of the month. Adopting this as your regular process will help with special situations so everyone will know what is needed. Customer notes can be added by clicking to view the customer details and scrolling down to the Other section and entering notes in the Till Alert area. You can add notes to a transaction by clicking the Notes link to the right of the main item search field.
• Make the Best Use of Coupons- If you are not already using coupons for promotions, you should take advantage. They are flexible and can add tremendous value to sale events you run. For more information on how to set up your Coupons, click here: Coupons. Maximize the effectiveness of your coupons by sending out email blasts with the coupon code, feature the code in Facebook and other social media posts, and instruct your team to offer the code to everyone so they won't miss out! To create a Coupon, go to Products > Coupons and once you're finished, click Save at the bottom.
• Work in Multiple Browser Tabs - Ever feel like you're having to do way too many clicks just to get information when you're in the middle of something? You should be working in multiple browser tabs! It's much easier to click an open tab that's already got your Customers or your Products or whatever it is you find yourself looking up throughout your day. Keep several tabs open at once; one for your Register, and others for the parts of the system you need most, and that way you don't have to leave your transaction and possibly have to recreate it after you look up that critical piece of information. To open a system link in at new tab, hold down Ctrl and click on the link, or right-click and choose Open in New Tab from the popup menu.

 

System Updates 
July 6 - 12

New
Nothing New This Week

Improved

Web Inventory Location Setting Now Available
The setting for enabling a store location to list website inventory is now available for multi-location stores in your Settings > General Settings page where your locations are listed.

Show Card Type on Web Orders in Transaction Details
Your web orders now list what card type was used when viewing the Transaction Details report.

SKU Column in Inventory History Report
The Inventory History report now displays a SKU column, but this will only be shown for new data that appears in the report from now forward. We could not sync previous instances to the report due to database constraints.


Fixed

Some Work Orders Not Marked as Completed
We fixed an Issue where some Work Orders were not being marked as Completed after the pickup transaction.

Some Work Order Not Calculating Tax Correctly
We have fixed an issue where some Work Orders were not calculating the Material tax properly.

Cash Rounding Not Working in Register
We fixed an issue where cash rounding was not applying to cash transactions in the Register for those who have rounding enabled (Canada, Australia).

Alternate Lookup Search Not Working in Batch Inventory
We have fixed an issue where Alternate Lookups would not scan properly during the Batch Inventory scan process.

Payment Plan Due Date Adjustments Not Saving
We fixed an issue where payment Due Dates for Payment Plans could not be changed from the Register.

That's all for this week. Thank you for being part of the Rain POS family. Take care, we love you!!

System Updates 
July 13 - 19

New
Nothing New This Week

 

Improved

Work Order User Interface Improvements
We have increased the size of the Work Order panel to occupy more of the screen.

Show or Hide Work Order Form Style Footer
We received feedback that the footer disclaimer section would print on all pages if the Work Order Form Style had multiple pages. We have created a new option for you to choose if you want the disclaimer to appear on all pages with the Print on All Pages checkbox. 

Add Work Orders of Any Status to Register
We now allow you to add any status of Work Order to the Register (except for those already picked up and paid for). This will allow you to easily create batch Quotes for customers that have multiple Work Orders outstanding.

On Hand Column in Sales Detail Report
Your Sales Details report now displays the current On Hand inventory quantities when viewing the Item grouping.

Dismiss Domain Expiration Notification
We added the ability to dismiss the notification that appears when your domain will be expiring soon. That way once you confirm that your domain is set to auto-renew, you can dismiss the notification and it won't bother you anymore (until the next expiration date comes up)


Fixed

Web Store Items Set to Not Display Add to Cart Button Able to Be Purchased Online
We've fixed an issue where items that are set to not show the Add to Cart button or Price were still somehow able to be purchased online. Now items set to view-only function as intended.

Website Editor Menu Not Visible
The new Content Editor was causing the website editor menu to disappear in some cases. We have fixed this issue.

No Area Filter in the Communications Module
We have resolved an issue where the Area filter was missing from the top of the Communications module page.

Partial Refunds in Shopify Showing as Full Refunds
We fixed an issue where partially refunded Shopify transactions would be reported as full refunds.

ShipStation Error Showing on Non-ShipStation Orders
There was an issue where a ShipStation error was displaying in the shipping details of orders even when they didn't have ShipStation enabled. We have fixed this.

 

That's all for this week. Thank you for being part of the Rain POS family. Take care, we love you!!

System Updates 
August 3 - 9

New
Nothing New This Week

Improved

User Group Location Permissions for Reports
We have added the ability for you to choose which User Groups have access to the reports their Group can view based on store Location. Whether managing a single store or multiple locations, this update makes it easy to customize reporting access and ensure users only see the data that’s relevant to them.



Totals Now Respect Keyword Searches in the Sales Details Report
The keyword searches in the Sales Details report now automatically filter the data table. Total columns reflect values of your keyword searches, not just applied filters.

Special Orders Tab for the Edit Customer Window
You can now see a customer's Special Order history when viewing their profile from the Edit Customer page in the new Special Orders tab. 

Fixed

Images With Transparency Have a White Background in the New Content Module
When using the Content module to add an image, a class was getting mistakenly added to the CSS resulting in the image having a white background even if it was saved with transparency. We have fixed this issue.

Assemble Kits Module Failing to Save Components
There was an issue where after adding inventory to a kit, if it previously had negative inventory and the added kits would bring it back to zero, saving wasn't updating the components of the kit. We have fixed this issue.

Invalid Origin Error Web Checkout
We fixed an issue where 'Invalid Origin Test' would appear in the card details section during web checkout for Payments stores using Adyen.

Serial Numbers Disappearing From the Register
We resolved an issue where certain serialized items were being incorrectly removed from the Register when trying to complete a transaction.

Eternal Load When Saving Layaways
We fixed an issue when opening a Layaway from the Customer Actions panel in the Register and saving, the page would eternally load. In some cases it also removed the Layaways listed in the panel.

Email Marketing Messages Not Going to All Recipients
We resolved an issue where emails were not being sent to all selected recipients.

Tax Errors for Tax Exempt Customers On Return
We fixed an issue where taxes on returns for tax-exempt customers would calculate incorrectly.

That's all for this week. Thank you for being part of the Rain family. Take care, we love you!!

System Updates 
August 10 - 16

New
Nothing New This Week

Improved

Bin Location Filter Added to Products Page Filters
We have implemented a BIN location filter to the product list page that allows the user to view the products in the list page by BIN.

Special Order Receipt Improvements
We’ve updated the print information on Special Order Form Style receipts to make them clearer and easier to read. These changes will help customers quickly understand the transaction details. This does not include thermal receipts which will be coming soon. What’s new:

• Clear labels for pickups and payments (pickups were previously unlabeled)
• Deposit and payment history added
• Remaining balance added
• All items listed individually with images instead of grouped in a single comma-separated line or not shown at all like they were on deposits/payments 

Fixed

Image Deliverability in Email Body
We’ve made a change to improve email reliability. Previously, pasted images in emails often couldn’t be saved or sent properly because some email systems don’t support them. To ensure they are delivered, pasted images will now be automatically removed. Instead, users should use the Insert Image function, as pictured below. This keeps emails compatible across all email clients.

Apply Highest Saving Setting for Discounts & Coupons in the Register Not Always Working
We have fixed an issue where if you had the Apply Highest Saving setting enabled the system did not always apply the coupon or discount that offered the greatest savings.

Transaction Details Report Location Filter Not Working With Some Locations
We resolved an issue affecting stores with multiple locations that had very similar Location names. Previously, the same transaction could appear under all similarly named locations in the Transaction Details report when filtering by Location. Transactions will now only appear under the correct Location as intended.

QuickBooks Desktop Timing Out
We have resolved an issue that caused some stores to encounter a gateway timeout error when exporting data to QuickBooks.

That's all for this week. Thank you for being part of the Rain family. Take care, we love you!!

System Updates 
August 17 - 23

New
Blog Manager, Blog Posts, and Emoji 
We’ve added new tools to make blogging easier and more engaging:

1. Blog Manager – Create and manage blog posts directly under Modules. Posts are automatically added to your blog page, so you don’t need to create one manually.
2. Blog Post Module – Display a set number of recent posts on any page, with a link to your full blog.
3. Emoji Support – Add emojis anywhere in your blog posts, including titles and fields. Emoji support also extends to page titles across your site.

Click here for full details on the Blog module.

 

Improved

Colorado Retail Delivery Fee Update
The rate for the Colorado delivery fee has change from $0.29 to $0.28 for the July 2025 to June 2026 year. We have updated this fee in our system. Click here for the official Colorado State Delivery Fee page.

Global Web Page Components
We’ve added the option when adding modules to your web pages to make them appear on all secondary pages. You’ll now see a Global Components checkbox when adding or editing a module on any page that's not your Home page. When you check the box and save, the module will automatically be placed on all of your pages (except the homepage). This makes it faster and easier to keep consistent content across your site without having to add the same module multiple times.



Website Module Edit Controls
We have updated the website edit controls found next to the modules with a more visible and modern look.

Hide / Show Work Order Form Style Job and Line Item Details
We’ve made Form Style versions of the Work Order receipts more customizable. Previously, job titles and item titles were grouped together, so hiding one meant hiding both. Now, each has its own setting—you can choose to show or hide job titles and item titles independently, giving you more flexibility in how your receipts are displayed.

Register Alert If Loaner Is Attached To Work Order
We now show a pop-up alert in the Register if a Loaner was attached to a Work Order in the transaction where the customer is paying for the completed work. This is to ensure the sales clerk knows that a loaner should have been returned for the work order they are processing.

Fixed

Consignor Payouts in the Register Showing Incorrect Amounts
We’ve fixed an issue where, when paying out a consignor, the Register would not display the amount for the first payment method if the payout was split and the first payment entered was $1000 or more. This only affected split payments where the first entry was at least $1000, and it has now been resolved.

Balances Owed in Register Showing Unused System Areas
There was an issue where in some cases, balances owed that display in the Register would show Rental Contracts or other system functions that the store did not use at all. Now the Balances Owed pop-up in the Register respect the actual system areas from which they were generated.

Shopify Sales Not Displaying in Sales Summary Report
We have fixed a discrepancy in the sales lines summary report by supporting Shopify sales in the report.

Unable to Pay Out on Some Consignment Product Sales
Fixed issue where the returned consignment item could not be paid out after being resold.

Subscriptions Removed After Verifying Customer in Register
We resolved an issue in the Register where, if the "Verify Customer Details" setting was enabled, saving a customer from the Verify Customer side panel would overwrite and remove all of their Subscription settings.

Product AI Description Error Message
We fixed an issue where the AI Description for a product would generate an error message for certain items.

Local Inventory on Google Losing Connected Products (Pointy)
Some stores were experiencing issues where Google Local Inventory synced products were disappearing. This update includes a few changes around UPCs and website settings and price to help resolve this issue.

That's all for this week. Thank you for being part of the Rain family. Take care, we love you!!

System Updates 
August 24 - 30

New
Nothing New This Week 

Improved

Autosave for Work Orders
Unsaved edits in the Work Order panel are now automatically saved to your browser’s local storage. The system saves drafts using the corresponding Work Order ID, or under “new” if it is a new Work Order. When the Work Order panel is reopened, the system will check for a matching draft and prompt you to restore it.



Customer Actions Panel Improvements for Special Orders
We have improved the appearance and added information for each Special Order within the Customer Actions panel in the Register. This information is helpful when scanning the list to find the right Special Order as well as listing important details without having to click into each order. We have added Item titles, tags, SKU, and serial numbers. The Special Order original total amount is still in the top right and we now show the Remaining Balance on the left side, consistent with other customer action items.



Fixed

Estimated Taxes Not Calculating for Special Order Placeholder Items
We have fixed an issue where estimated taxes were not showing within the Special Order details for placeholder products.

Form Style Signature Setting Not Working
The option to remove the signature line is a setting within the Receipt Form Style. In many cases this setting wasn't being working properly, and we have fixed the issue.

That's all for this week. Thank you for being part of the Rain family. Take care, we love you!!

System Updates 
August 31 - September 6

New
Nothing New This Week 

Improved

Create a Layaway From the Product Line in the Register
You can now create a Layaway from a product's line item in the Register. With a customer loaded, a Layaway icon will appear on the far right of the product line item, as pictured below. Clicking the icon will open the New Layaway window. This saves time having to open a layaway in a separate tab and re-adding to the register. Once you have saved the layaway you can either close the Layaway window and the product will be removed from the Register. If you're taking a deposit, the product will change to a layaway deposit line in the Register.



Special Order Thermal Receipt Improvements
We’ve updated the print information on Special Order thermal receipts to make them clearer and easier to read. These changes will help customers quickly understand the transaction details. Similar changes to Form Style receipts were released previously. Here is what’s new: 

• Pickups and Payments are now clearly labeled in the printout (pickups were previously unlabeled).
• Deposit and payment history added.  
• Remaining balance added.
• All items are listed individually instead of grouped in a single comma-separated line, or were not shown at all. 

Layaway Thermal Receipt Improvements
We’ve updated the print information on Layaway thermal receipts to make them clearer and easier to read. These changes will help customers quickly understand the transaction details. Similar improvements to Layaway form style receipts are coming soon! Here is what’s new: 

• Pickups and payments are now clearly labeled in the printout (pickups were previously unlabeled).
• Deposit and payment history added.  
• Remaining balance added.
• Layaway Date added.  
• All items listed individually instead of grouped in a single comma-separated line, or not shown at all like they were on deposits/payments.
• Payment receipts will show Pickup Date, Next Payment Amount and Next Payment Date. 

Fixed

Trade-In Credit Amounts Not Showing In Sales By Item Report
We have fixed an issue where Trade In Credit was not being respected in the Sales by Item report.

Email Subscription Statuses Wrong
We fixed an issue where the Subscription Settings page displayed the wrong marketing email status.

Cannot Edit Content Modules When Using the New Website Editor
There was an issue where clicking the pencil icon to edit a content module was not displaying any of the content editor tools. We have fixed this issue and the editor now fully loads.

Suspended Transactions With Package Deals Not Resuming Properly in the Register
We fixed an issue where resuming a suspended transaction that contained a Package Deal would incorrectly double the package price.

That's all for this week. Thank you for being part of the Rain family. Take care, we love you!!

System Updates 
September 7 - 13

New
Nothing New This Week 

Improved

New Permission for Deleting Products
There was a need for a permission in User Groups that removes the ability to delete or merge products. When this setting is off, the Delete button on the Edit Product page, as well as the Delete and Merge options from the 3-dot Actions menu in the Product list page will be disabled. If the Add or Edit Inventory setting is off for a user group, this setting will by default also be off.

Improvements in Layaways in Customer Actions
We have improved the listings of each Layaway within the Customer Actions menu found in the Register. This information is helpful when scanning the list to find the right layaway as well as being able to see important details without having to click into each one. The improvements include:

• Clickable Layaway Number (opens layaway)
• Item titles, tags, SKU, and serial numbers
• Layaway total amount (top right corner)
• Pickup Date
• Next Payment Amount
• Next Payment Due Date
• Remaining Balance

Fixed

Unable to Add Content to Non-Responsive Website With the Website Editor
We have fixed an issue where non-responsive sites were seeing a blank screen when trying to add content (Body Content) and clicking the Add button and using the Content module's Content Editor.

Incorrect Tax Profile in the Register
We fixed an issue where scanning an item into a transaction would reset the selected Tax Profile.

Web Checkout Gets Stuck on Captcha
Online shopping customers were getting stuck during the checkout process on the Captcha screen, resulting in eternal load and timeout. This seems to have been for only certain stores and caused by the Colorado Delivery Fee update made recently. We have fixed this issue.

QuickBooks Online Taxes Incorrect
We fixed an issue where tax amounts being sent to QuickBooks Online for partially and fully paid Special Order deposits were not being calculated correctly.

Can't Purchase Digital Downloads with a Gift Card at Website Checkout
We have fixed an issue where website customers were unable to purchase digital download items using a gift card.

Blog Module Not Showing up On Live Site
We have fixed an issue where Blog modules were not showing up on live sites. After the user added a Blog module and it was showing in the website editor blog page, it was not reflecting on the live site. 

Some Coupons Not Visible on Coupons Page
We fixed an issue with the new beta Coupons list page where certain coupons were not viewable even after adjusting the filters to View All.

That's all for this week. Thank you for being part of the Rain family. Take care, we love you!!

System Updates 
September 14 - 20

New
Nothing New This Week 

Improved

Ship To Items Now Optional on Form Style Invoice
We’ve made the following updates to the form-style invoice to improve clarity and flexibility:

• The Customer Information section is now labeled Bill To Information so it’s clearer who is being billed.
• A new section called Ship To Information has been added directly below. 
• In this section, you can choose whether to display Home Phone, Cell Phone, and Email.
• When you check or uncheck these options, the fields will automatically appear or disappear in the invoice preview, the PDF, and the printed version.
• If a field is hidden, the invoice will adjust itself so there’s no extra blank space—everything below shifts up neatly, keeping the layout compact.

Fixed

Second Blank Page Printing on Form Style Receipts
We've made some updates recently to adjust the white space around headers and footers to avoid receipts printing a second blank page. This all depends of course on how many items the receipt has, but single item receipts should no longer print a second blank page when they have reasonably short product names and descriptions.

Some Transactions Not Appearing in Orders Module
We have fixed an issue where some completed orders would not appear on the Orders module page.

Shipping Data Added to Sales Summary Report
We have added a line for Shipping in the sales summary report because this wasn't tracked before, and because the lack of a a shipping account in this report was causing discrepancies in other reports when compared to the Sales Summary Report.

Phone Number Field Not Displaying as Valid in Website Checkout
We fixed an issue where a valid phone number entered in the website checkout was not displaying as valid which would prevent checking out.

Special Order Total Calculation Error
We resolved an issue where Special Orders that were already picked up and paid still showed as requiring payment.

That's all for this week. Thank you for being part of the Rain family. Take care, we love you!!

Go to where you normally log in and click the 'Forgot Your Password?' link, and if you have an email address saved in your User account, the system will send a password reset email to you.

If you do not have the link you need to login, or if you have trouble with the Forgot Password function, please call us at 385-404-6200 and we'll be happy to help you log in.

While we have tried to cover all of the major areas of the system that would need user group permission, we realize there always something more that might be needed. For any areas not covered in our current group permissions list, you will need to send us a System Enhancement request. In our blue system bar, click on the House icon on the far left side to go to the system Home page. On the left side of the page, click the Suggest button, and a panel will open that will allow you to search for suggestions already in the system similar to what you're looking for, or if there isn't one in there yet, you can submit a new enhancement suggestion.

We recommend that under Users > Members, you set up each of your Members with a username that is the email address you have for them, and set the password initially to 'changeme'. You can create a standard email to send to a new member after you have this set up for them, and in the email just tell them to use their email address as their username and that their temporary password is 'changeme', and that they'll be prompted to create their own password. If any of your members forget their password, just reset it to changeme and tell them to log in with that, and once again they'll be prompted to set it to what they want. For more details on this process, click here: Website Administration - Members.

 

If the Customer Login feature is not yet active for you, you will need to call us at 385-404-6200 and use option 2 for Support so we can activate that for you. That function is for your website customers and is different from the website Member logins, which are intended for use by wholesale customers or club members so they can have password-protected pages and pricing where needed. The Customer Login gives the customer access to their purchase history and to their Rewards. For more information on how to work with user logins, please click here: Set Up User Logins and Groups. And for more on Members, click here: Website Administration - Members

Our clients are almost always set up with a login URL following this formula: mybusinessname.rainadmin.com/admin If you need help with your login URL, please call us at 385-404-6200 and use option 2 for Support and we'll be happy to assist you.

You can go to the Admin button with your username in the upper right and click on Users. If it has been enabled for you, you'll see a section called Restricted Member Access below User Accounts. You can set up Member Accounts and Restricted Pages that will be password protected for members only.

If the Member feature is not yet active for you, you will need to call us at 385-404-6200 and use option 2 for Support so we can activate that for you. That function will allow for password-protected pages and pricing where needed. For more information on how to work with Member logins, please click here.

 

We try to include activation information for all of our new features, but if you don't have that information, here is what you can do:

• First, check to see if it's a Beta feature you can turn on: Click the Admin Button with your username in the upper right then go to Beta Features and if you find it in the list, enable it and be sure to click Save at the bottom.
• Next, from the same Admin Button menu, go to Settings and look for the area of the system for which the new feature was developed. If the feature is activated by a setting, you will likely find it in a subtab of the major area.
• If a feature you want is not in Beta and you cannot find it in Settings, please call us at 385-404-6200 and use option 2 for Support and one of our team members can work with you to see about getting the feature activated for you.