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July 20 - 26
Nothing New This Week
On-Order Column in Sales Details Report
Your Sales Details Report now shows an On-Order column as a column option when you're viewing the Item grouping.
Work Order Optional Field Configuration
Under your Settings > POS Settings > Work Orders you have a Work Order Field Configuration section where you can add or remove optional fields from the Work Order panel.
Customer Marketing in Add Customer Panel
We have added back the ability to customize email marketing subscriptions during customer creation.
Error When Sending a Marketing Email
We have resolved an issue where some users were seeing a 500 error when trying to send an email through the Email Marketing module.
Old Unsubscribe in Some Emails
We resolved an issue where older emails were still using the old unsubscribe page. Now old emails should redirect the user to the new subscription management page, which is a better user experience.
Serialized Items Added to Kits Causing Inventory Issues
We have fixed an issue where you could add serialized items to a kit. This was not intended behavior for kits and was causing inventory data issues , so this ability has been removed.
Marketing Emails Being Sent Multiple Times
We've fixed a problem where repeatedly clicking the Send button would result in the marketing email being sent multiple times.
Email List Issues
We fixed a problem with Customer Groups and Email Lists that was causing several issues: sending emails, loading groups, viewing email stats, etc.
That's all for this week. Thank you for being part of the Rain family. Take care, we love you!!
July 27 - August 2
Nothing New This Week
Mark Services as Taxable or Non-Taxable
You can now mark your services as taxable or non-taxable with a new Taxable in the service configuration.
All of a Customer's Balances Now Display in the Register
We now show On Account, Work Orders, Special Orders, Layaways, and Store Credit balances under the View Balances option in the Register.
Major Update to Coupons
We’re excited to roll out a major update to our coupon functionality! This release includes powerful new tools and greater flexibility for managing promotions. Please Note: This functionality is being rolled out slowly as it's still in a closed beta status, so it may not be active for you yet. Please follow the link below for more details.
Key highlights include:
To learn more about how these features work, check out the full documentation here.
New Background Color Chooser for the Website Content Module
We have added a new tool for choosing Background Color in the new Content Module. You can either click in the color picker or enter a color hex code to get the color you want, as pictured below.
Coupons Not Working on Web Orders Using Pickup
Resolved an issue where coupons were not being applied correctly to pickup orders at the Register.
Customer Last Name Not Displaying on Serialized Inventory Page
We have fixed issues where serial numbers returned to the Vendor would not update properly.
Customer Info Not Displaying Properly in Subscriptions
We resolved multiple issues affecting the display of a customer's Subscription status and their associated email lists or customer groups.
Discounts Disappearing When Editing Transactions
We resolved an issue where discount amounts vanished from the register when editing a transaction.
Discount Override Not Working in the Register
We have resolved a bug where line item discounts could not be applied to non-discountable items, despite the Discount Override for Non-Discountable Items setting being turned on.
Inventory Report Loading Time Reduced
We've made improvements to the loading time of the Inventory report. This mostly affects stores that have many products (certain stores with over 3-million unique products were experiencing long delays).
Website Editor Auto-Assigning Properties and Breaking Embedded Content
When embedding certain iframes (website embed code snippets), in particular Google maps, a "sandbox" property was appearing in the code, breaking the embedded content. We have fixed this issue.
Website Inventory Not Matching POS Inventory
We fixed issues where website inventory did not match the Quantity on Hand currently available in store.
Sold Column in Product Inventory Tab Showing Incorrect Quantities
We fixed an issue for multi-location stores where for some inventory the Sold column was showing the same quantities across all locations. When the location was changed, the quantity changed to the correct quantity for the locations selected, but showed that same quantity for the remaining locations.
That's all for this week. Thank you for being part of the Rain family. Take care, we love you!!
This feature is an available Beta Feature. You will be able to opt-in and activate it yourself if you are an Administrator-level User in the system and if you go to your Admin Button with your username in the upper right and you can access Beta Features. If you do not prefer to continue using it after trying it out, you can go back to that area to deactivate it again.
Please Note: We are proud to announce our newest and most powerful product search tool ever! This search will include both Product and Class Categories you use in the system, manufacturers, and product options and styles, as pictured here. You can also search a Price Range from this top level. You can set a Minimum and/or a Maximum Price Range you might be looking for.
Faceted Search will utilize the different types of product Options you have established in the inventory you carry, for example, you may have set Colors and Sizes for your various products. Those families of Options will be visible in a left-hand column like the one pictured below, and your web shoppers can narrow their searching based on options that they prefer.
The system will only use Options within the Category being displayed.
One thing to be mindful of: to make the best use of this system, it is advised that you use the same names for option families so the system won't see them as different things. For example, if in one product you called an Option family 'Size' and in another, you called it 'Sizes', those would both show up in the sidebar, even if they are referring to the same sizes.
Please Note: We have improved the way Faceted Search works when being used and viewed on mobile devices.
You can collapse the filters down to a single button and open them again as needed, as pictured below:
This feature is an available Beta Feature. You will be able to opt-in and activate it yourself if you are an Administrator-level User in the system and if you go to your Admin Button with your username in the upper right and you can access Beta Features. If you do not prefer to continue using it after trying it out, you can go back to that area to deactivate it again.
Please Note: We are proud to announce our newest and most powerful product search tool ever! This search will include both Product and Class Categories you use in the system, manufacturers, and product options and styles, as pictured here. You can also search a Price Range from this top level. You can set a Minimum and/or a Maximum Price Range you might be looking for.
Faceted Search will utilize the different types of product Options you have established in the inventory you carry, for example, you may have set Colors and Sizes for your various products. Those families of Options will be visible in a left-hand column like the one pictured below, and your web shoppers can narrow their searching based on options that they prefer.
The system will only use Options within the Category being displayed.
One thing to be mindful of: to make the best use of this system, it is advised that you use the same names for option families so the system won't see them as different things. For example, if in one product you called an Option family 'Size' and in another, you called it 'Sizes', those would both show up in the sidebar, even if they are referring to the same sizes.
Please Note: We have improved the way Faceted Search works when being used and viewed on mobile devices.
You can collapse the filters down to a single button and open them again as needed, as pictured below:
This feature is an available Beta Feature. You will be able to opt-in and activate it yourself if you are an Administrator-level User in the system and if you go to your Admin Button with your username in the upper right and you can access Beta Features. If you do not prefer to continue using it after trying it out, you can go back to that area to deactivate it again.
Please Note: We are proud to announce our newest and most powerful product search tool ever! This search will include both Product and Class Categories you use in the system, manufacturers, and product options and styles, as pictured here. You can also search a Price Range from this top level. You can set a Minimum and/or a Maximum Price Range you might be looking for.
Faceted Search will utilize the different types of product Options you have established in the inventory you carry, for example, you may have set Colors and Sizes for your various products. Those families of Options will be visible in a left-hand column like the one pictured below, and your web shoppers can narrow their searching based on options that they prefer.
The system will only use Options within the Category being displayed.
One thing to be mindful of: to make the best use of this system, it is advised that you use the same names for option families so the system won't see them as different things. For example, if in one product you called an Option family 'Size' and in another, you called it 'Sizes', those would both show up in the sidebar, even if they are referring to the same sizes.
Please Note: We have improved the way Faceted Search works when being used and viewed on mobile devices.
You can collapse the filters down to a single button and open them again as needed, as pictured below:
This feature is an available Beta Feature. You will be able to opt-in and activate it yourself if you are an Administrator-level User in the system and if you go to your Admin Button with your username in the upper right and you can access Beta Features. If you do not prefer to continue using it after trying it out, you can go back to that area to deactivate it again.
Please Note: We are proud to announce our newest and most powerful product search tool ever! This search will include both Product and Class Categories you use in the system, manufacturers, and product options and styles, as pictured here. You can also search a Price Range from this top level. You can set a Minimum and/or a Maximum Price Range you might be looking for.
Faceted Search will utilize the different types of product Options you have established in the inventory you carry, for example, you may have set Colors and Sizes for your various products. Those families of Options will be visible in a left-hand column like the one pictured below, and your web shoppers can narrow their searching based on options that they prefer.
The system will only use Options within the Category being displayed.
One thing to be mindful of: to make the best use of this system, it is advised that you use the same names for option families so the system won't see them as different things. For example, if in one product you called an Option family 'Size' and in another, you called it 'Sizes', those would both show up in the sidebar, even if they are referring to the same sizes.
Please Note: We have improved the way Faceted Search works when being used and viewed on mobile devices.
You can collapse the filters down to a single button and open them again as needed, as pictured below:
The system has a Time Clock feature that requires your employees to have PIN codes saved in their User accounts so they can punch in and out. You also have a Time Clock report under the Reports menu that allows you to view total time worked for whatever time frame you wish for your employees, as well as allowing you to correct punches that were not entered properly and add missed punches. Click her to learn more about working with your Time Clock: Employee Time Clock
The system has a Time Clock feature that requires your employees to have PIN codes saved in their User accounts so they can punch in and out. You also have a Time Clock report under the Reports menu that allows you to view total time worked for whatever time frame you wish for your employees, as well as allowing you to correct punches that were not entered properly and add missed punches. Click her to learn more about working with your Time Clock: Employee Time Clock
The system has a Time Clock feature that requires your employees to have PIN codes saved in their User accounts so they can punch in and out. You also have a Time Clock report under the Reports menu that allows you to view total time worked for whatever time frame you wish for your employees, as well as allowing you to correct punches that were not entered properly and add missed punches. Click her to learn more about working with your Time Clock: Employee Time Clock
The system has a Time Clock feature that requires your employees to have PIN codes saved in their User accounts so they can punch in and out. You also have a Time Clock report under the Reports menu that allows you to view total time worked for whatever time frame you wish for your employees, as well as allowing you to correct punches that were not entered properly and add missed punches. Click her to learn more about working with your Time Clock: Employee Time Clock
After logging into the system, you will click on the Admin button with your username in the upper right and go to Users > Restricted Pages. If that feature is not yet active for you, you will need to call us at 385-404-6200 and use option 2 for Support so we can activate that for you. That function will allow for password-protected pages and pricing where needed. For more information on how to work with Member logins, please click here: Website Administration - Members.
After logging into the system, you will click on the Admin button with your username in the upper right and go to Users > Restricted Pages. If that feature is not yet active for you, you will need to call us at 385-404-6200 and use option 2 for Support so we can activate that for you. That function will allow for password-protected pages and pricing where needed. For more information on how to work with Member logins, please click here: Website Administration - Members.
After logging into the system, you will click on the Admin button with your username in the upper right and go to Users > Restricted Pages. If that feature is not yet active for you, you will need to call us at 385-404-6200 and use option 2 for Support so we can activate that for you. That function will allow for password-protected pages and pricing where needed. For more information on how to work with Member logins, please click here: Website Administration - Members.
After logging into the system, you will click on the Admin button with your username in the upper right and go to Users > Restricted Pages. If that feature is not yet active for you, you will need to call us at 385-404-6200 and use option 2 for Support so we can activate that for you. That function will allow for password-protected pages and pricing where needed. For more information on how to work with Member logins, please click here: Website Administration - Members.
The Customer Login feature can be turned on if you're website is live and if you have your SSL enabled. Prior to your site going live, if you click your Admin button with your username in the upper right and then go to Settings > Website Settings > Shopping Cart, you will see the Customer Login Options section at the bottom of the page. If your site is not live, you will see a message like the one above. If it is live, you will see toggle controls like the ones pictured below that enable you to Allow Customer Login (customers will be able to see purchases, cards on file, reward points, and other info) and you can Allow Customers to Create and Share Gift Registries. For more information on Gift Registries, click here: Gift Registry
If the Customer Login feature is not yet active for you, you will need to talk to your Customer Success Manager about the time frame in which your website will be going live. That function is for your website customers and is different from the website Member logins, which are intended for use by wholesale customers or club members so they can have password-protected pages and pricing where needed. The Customer Login gives the customer access to their purchase history and to their Rewards. For more information on how to work with Customer logins, please click here: Customer Website Account Login.
The Customer Login feature can be turned on if you're website is live and if you have your SSL enabled. Prior to your site going live, if you click your Admin button with your username in the upper right and then go to Settings > Website Settings > Shopping Cart, you will see the Customer Login Options section at the bottom of the page. If your site is not live, you will see a message like the one above. If it is live, you will see toggle controls like the ones pictured below that enable you to Allow Customer Login (customers will be able to see purchases, cards on file, reward points, and other info) and you can Allow Customers to Create and Share Gift Registries. For more information on Gift Registries, click here: Gift Registry
If the Customer Login feature is not yet active for you, you will need to talk to your Customer Success Manager about the time frame in which your website will be going live. That function is for your website customers and is different from the website Member logins, which are intended for use by wholesale customers or club members so they can have password-protected pages and pricing where needed. The Customer Login gives the customer access to their purchase history and to their Rewards. For more information on how to work with Customer logins, please click here: Customer Website Account Login.
The Customer Login feature can be turned on if you're website is live and if you have your SSL enabled. Prior to your site going live, if you click your Admin button with your username in the upper right and then go to Settings > Website Settings > Shopping Cart, you will see the Customer Login Options section at the bottom of the page. If your site is not live, you will see a message like the one above. If it is live, you will see toggle controls like the ones pictured below that enable you to Allow Customer Login (customers will be able to see purchases, cards on file, reward points, and other info) and you can Allow Customers to Create and Share Gift Registries. For more information on Gift Registries, click here: Gift Registry
If the Customer Login feature is not yet active for you, you will need to talk to your Customer Success Manager about the time frame in which your website will be going live. That function is for your website customers and is different from the website Member logins, which are intended for use by wholesale customers or club members so they can have password-protected pages and pricing where needed. The Customer Login gives the customer access to their purchase history and to their Rewards. For more information on how to work with Customer logins, please click here: Customer Website Account Login.
The Customer Login feature can be turned on if you're website is live and if you have your SSL enabled. Prior to your site going live, if you click your Admin button with your username in the upper right and then go to Settings > Website Settings > Shopping Cart, you will see the Customer Login Options section at the bottom of the page. If your site is not live, you will see a message like the one above. If it is live, you will see toggle controls like the ones pictured below that enable you to Allow Customer Login (customers will be able to see purchases, cards on file, reward points, and other info) and you can Allow Customers to Create and Share Gift Registries. For more information on Gift Registries, click here: Gift Registry
If the Customer Login feature is not yet active for you, you will need to talk to your Customer Success Manager about the time frame in which your website will be going live. That function is for your website customers and is different from the website Member logins, which are intended for use by wholesale customers or club members so they can have password-protected pages and pricing where needed. The Customer Login gives the customer access to their purchase history and to their Rewards. For more information on how to work with Customer logins, please click here: Customer Website Account Login.
If your website is live and has SSL enabled (the lock icon showing the connection is secure, something we activate for all of our clients when they go live), you can enable this in your system settings. If your site is not live yet, you will need to wait until it is taken live.
To enable this function, click the Admin Button in the upper right and go to Settings > Website Settings > Shopping Cart. The section for Customer Login is near the bottom of the page and you can enable the login and also enable the creation and sharing of Gift Registries, if you like. Click here for more details on your customer login options: Customer Website Account Login
If your website is live and has SSL enabled (the lock icon showing the connection is secure, something we activate for all of our clients when they go live), you can enable this in your system settings. If your site is not live yet, you will need to wait until it is taken live.
To enable this function, click the Admin Button in the upper right and go to Settings > Website Settings > Shopping Cart. The section for Customer Login is near the bottom of the page and you can enable the login and also enable the creation and sharing of Gift Registries, if you like. Click here for more details on your customer login options: Customer Website Account Login
If your website is live and has SSL enabled (the lock icon showing the connection is secure, something we activate for all of our clients when they go live), you can enable this in your system settings. If your site is not live yet, you will need to wait until it is taken live.
To enable this function, click the Admin Button in the upper right and go to Settings > Website Settings > Shopping Cart. The section for Customer Login is near the bottom of the page and you can enable the login and also enable the creation and sharing of Gift Registries, if you like. Click here for more details on your customer login options: Customer Website Account Login
If your website is live and has SSL enabled (the lock icon showing the connection is secure, something we activate for all of our clients when they go live), you can enable this in your system settings. If your site is not live yet, you will need to wait until it is taken live.
To enable this function, click the Admin Button in the upper right and go to Settings > Website Settings > Shopping Cart. The section for Customer Login is near the bottom of the page and you can enable the login and also enable the creation and sharing of Gift Registries, if you like. Click here for more details on your customer login options: Customer Website Account Login
We highly recommend everyone take steps to improve their own safety online and in our system. Here are some easy and common password protection practices to keep your online account safe.
The safest thing you can do when creating an account is to always use unique passwords and never give them out. Tools like 1Password can help you manage your passwords across multiple services and assist in make your accounts safer.
A strong password is one that is easy for you to remember but hard for someone else to guess. Uncommon words or phrases work well, but try to keep them unique. Non-standard uPPercasing, creative spelllling, personal slang, and non-obvious numbers and symbols (using $ for s or 0 for o is too obvious!) may be helpful in helping you choose a password.
You can use online tools like How Secure Is My Password? to check your password strength.
We highly recommend everyone take steps to improve their own safety online and in our system. Here are some easy and common password protection practices to keep your online account safe.
The safest thing you can do when creating an account is to always use unique passwords and never give them out. Tools like 1Password can help you manage your passwords across multiple services and assist in make your accounts safer.
A strong password is one that is easy for you to remember but hard for someone else to guess. Uncommon words or phrases work well, but try to keep them unique. Non-standard uPPercasing, creative spelllling, personal slang, and non-obvious numbers and symbols (using $ for s or 0 for o is too obvious!) may be helpful in helping you choose a password.
You can use online tools like How Secure Is My Password? to check your password strength.
We highly recommend everyone take steps to improve their own safety online and in our system. Here are some easy and common password protection practices to keep your online account safe.
The safest thing you can do when creating an account is to always use unique passwords and never give them out. Tools like 1Password can help you manage your passwords across multiple services and assist in make your accounts safer.
A strong password is one that is easy for you to remember but hard for someone else to guess. Uncommon words or phrases work well, but try to keep them unique. Non-standard uPPercasing, creative spelllling, personal slang, and non-obvious numbers and symbols (using $ for s or 0 for o is too obvious!) may be helpful in helping you choose a password.
You can use online tools like How Secure Is My Password? to check your password strength.
We highly recommend everyone take steps to improve their own safety online and in our system. Here are some easy and common password protection practices to keep your online account safe.
The safest thing you can do when creating an account is to always use unique passwords and never give them out. Tools like 1Password can help you manage your passwords across multiple services and assist in make your accounts safer.
A strong password is one that is easy for you to remember but hard for someone else to guess. Uncommon words or phrases work well, but try to keep them unique. Non-standard uPPercasing, creative spelllling, personal slang, and non-obvious numbers and symbols (using $ for s or 0 for o is too obvious!) may be helpful in helping you choose a password.
You can use online tools like How Secure Is My Password? to check your password strength.
It's kind of misleading, but the system is not asking you for the password you have forgotten or lost; the Old Password is for the temporary password you were given to log in with, so it will be whatever password you just used to get to the screen that is asking for the Old Password.
It's kind of misleading, but the system is not asking you for the password you have forgotten or lost; the Old Password is for the temporary password you were given to log in with, so it will be whatever password you just used to get to the screen that is asking for the Old Password.
It's kind of misleading, but the system is not asking you for the password you have forgotten or lost; the Old Password is for the temporary password you were given to log in with, so it will be whatever password you just used to get to the screen that is asking for the Old Password.
It's kind of misleading, but the system is not asking you for the password you have forgotten or lost; the Old Password is for the temporary password you were given to log in with, so it will be whatever password you just used to get to the screen that is asking for the Old Password.
If you have never logged into the Rain POS billing system, you can do so from upper right Rain POS under the Admin Button with your username, just click Billing. Click here for a walk through of how to access the system: Accessing Your Billing Account Information. If your login information isn't working, you can click the Forgot Password link and a password reset will be sent to your email. The email address is the same one at which you receive your Rain POS billing emails monthly.
If you have never logged into the Rain POS billing system, you can do so from upper right Rain POS under the Admin Button with your username, just click Billing. Click here for a walk through of how to access the system: Accessing Your Billing Account Information. If your login information isn't working, you can click the Forgot Password link and a password reset will be sent to your email. The email address is the same one at which you receive your Rain POS billing emails monthly.
If you have never logged into the Rain POS billing system, you can do so from upper right Rain POS under the Admin Button with your username, just click Billing. Click here for a walk through of how to access the system: Accessing Your Billing Account Information. If your login information isn't working, you can click the Forgot Password link and a password reset will be sent to your email. The email address is the same one at which you receive your Rain POS billing emails monthly.
If you have never logged into the Rain POS billing system, you can do so from upper right Rain POS under the Admin Button with your username, just click Billing. Click here for a walk through of how to access the system: Accessing Your Billing Account Information. If your login information isn't working, you can click the Forgot Password link and a password reset will be sent to your email. The email address is the same one at which you receive your Rain POS billing emails monthly.
If your Point of Sale system is set to require PIN code entry before each transaction (this setting is under Settings > POS Settings, on the left) it will prompt the sales clerk to enter a PIN following each completed transaction. You can enter individual PIN codes for your employees by clicking on the Admin Button with your username in the upper right and clicking on Users > Users. There is a field to enter the PIN, and be sure to click Save at the bottom of the screen once you're finished.
If your Point of Sale system is set to require PIN code entry before each transaction (this setting is under Settings > POS Settings, on the left) it will prompt the sales clerk to enter a PIN following each completed transaction. You can enter individual PIN codes for your employees by clicking on the Admin Button with your username in the upper right and clicking on Users > Users. There is a field to enter the PIN, and be sure to click Save at the bottom of the screen once you're finished.
If your Point of Sale system is set to require PIN code entry before each transaction (this setting is under Settings > POS Settings, on the left) it will prompt the sales clerk to enter a PIN following each completed transaction. You can enter individual PIN codes for your employees by clicking on the Admin Button with your username in the upper right and clicking on Users > Users. There is a field to enter the PIN, and be sure to click Save at the bottom of the screen once you're finished.
If your Point of Sale system is set to require PIN code entry before each transaction (this setting is under Settings > POS Settings, on the left) it will prompt the sales clerk to enter a PIN following each completed transaction. You can enter individual PIN codes for your employees by clicking on the Admin Button with your username in the upper right and clicking on Users > Users. There is a field to enter the PIN, and be sure to click Save at the bottom of the screen once you're finished.
There is not a way to prevent an employee from logging into the system remotely unless you log in for them. You need to be careful with your system security: if you have employees you don't want to be able to access the system remotely, make sure they do not have an Administrator Login. They can use a PIN code just fine for access to the Register and normal work tools, but someone with an Administrator login will have to log into the system to get them started. You also will need to be careful that they don't learn the username and password for any of the Administrator users on your account, since they would be able to use that to sign in from anywhere.
There is not a way to prevent an employee from logging into the system remotely unless you log in for them. You need to be careful with your system security: if you have employees you don't want to be able to access the system remotely, make sure they do not have an Administrator Login. They can use a PIN code just fine for access to the Register and normal work tools, but someone with an Administrator login will have to log into the system to get them started. You also will need to be careful that they don't learn the username and password for any of the Administrator users on your account, since they would be able to use that to sign in from anywhere.
There is not a way to prevent an employee from logging into the system remotely unless you log in for them. You need to be careful with your system security: if you have employees you don't want to be able to access the system remotely, make sure they do not have an Administrator Login. They can use a PIN code just fine for access to the Register and normal work tools, but someone with an Administrator login will have to log into the system to get them started. You also will need to be careful that they don't learn the username and password for any of the Administrator users on your account, since they would be able to use that to sign in from anywhere.
There is not a way to prevent an employee from logging into the system remotely unless you log in for them. You need to be careful with your system security: if you have employees you don't want to be able to access the system remotely, make sure they do not have an Administrator Login. They can use a PIN code just fine for access to the Register and normal work tools, but someone with an Administrator login will have to log into the system to get them started. You also will need to be careful that they don't learn the username and password for any of the Administrator users on your account, since they would be able to use that to sign in from anywhere.
After logging into the system, in the upper right click on the Admin Button with your username and go to Users > Users. If you don't already have individual User accounts for all of your employees, you will need one for each person in order for them to use the Register PIN. Click here for more information on how to work with your Users: Set Up User Logins and Groups.
After logging into the system, in the upper right click on the Admin Button with your username and go to Users > Users. If you don't already have individual User accounts for all of your employees, you will need one for each person in order for them to use the Register PIN. Click here for more information on how to work with your Users: Set Up User Logins and Groups.
After logging into the system, in the upper right click on the Admin Button with your username and go to Users > Users. If you don't already have individual User accounts for all of your employees, you will need one for each person in order for them to use the Register PIN. Click here for more information on how to work with your Users: Set Up User Logins and Groups.
After logging into the system, in the upper right click on the Admin Button with your username and go to Users > Users. If you don't already have individual User accounts for all of your employees, you will need one for each person in order for them to use the Register PIN. Click here for more information on how to work with your Users: Set Up User Logins and Groups.
If you do wholesale pricing or other special pricing for your Members and you do not yet see a place in your products to add Wholesale Price, please call us at 385-404-6200 and use option 2 for Support and we can activate that for you if you have our Website Plus or greater service package. For more information on how to set up for Wholesale Pricing and membership, please click here: Website Administration - Members.
If you do wholesale pricing or other special pricing for your Members and you do not yet see a place in your products to add Wholesale Price, please call us at 385-404-6200 and use option 2 for Support and we can activate that for you if you have our Website Plus or greater service package. For more information on how to set up for Wholesale Pricing and membership, please click here: Website Administration - Members.
If you do wholesale pricing or other special pricing for your Members and you do not yet see a place in your products to add Wholesale Price, please call us at 385-404-6200 and use option 2 for Support and we can activate that for you if you have our Website Plus or greater service package. For more information on how to set up for Wholesale Pricing and membership, please click here: Website Administration - Members.
If you do wholesale pricing or other special pricing for your Members and you do not yet see a place in your products to add Wholesale Price, please call us at 385-404-6200 and use option 2 for Support and we can activate that for you if you have our Website Plus or greater service package. For more information on how to set up for Wholesale Pricing and membership, please click here: Website Administration - Members.
The Member login link can be in your Navigation menu, or just somewhere on your Home page, but it is recommended to make it highly visible. That link will need to go to a password-protected page, and you can set those in the Users area of your settings. After logging into the system, in the upper right click on the Admin Button with your username and go to Users > Restricted Pages. If that feature is not yet active for you, you will need to call us at 385-404-6200 and use option 2 for Support so we can activate that for you. That function will allow for password-protected pages and pricing where needed. After you've set the restricted page(s) you want, you can create the link to the page in the normal way. For more information please click here for how to do Wholesale Setup: Website Setup for Member Login.
The Member login link can be in your Navigation menu, or just somewhere on your Home page, but it is recommended to make it highly visible. That link will need to go to a password-protected page, and you can set those in the Users area of your settings. After logging into the system, in the upper right click on the Admin Button with your username and go to Users > Restricted Pages. If that feature is not yet active for you, you will need to call us at 385-404-6200 and use option 2 for Support so we can activate that for you. That function will allow for password-protected pages and pricing where needed. After you've set the restricted page(s) you want, you can create the link to the page in the normal way. For more information please click here for how to do Wholesale Setup: Website Setup for Member Login.
The Member login link can be in your Navigation menu, or just somewhere on your Home page, but it is recommended to make it highly visible. That link will need to go to a password-protected page, and you can set those in the Users area of your settings. After logging into the system, in the upper right click on the Admin Button with your username and go to Users > Restricted Pages. If that feature is not yet active for you, you will need to call us at 385-404-6200 and use option 2 for Support so we can activate that for you. That function will allow for password-protected pages and pricing where needed. After you've set the restricted page(s) you want, you can create the link to the page in the normal way. For more information please click here for how to do Wholesale Setup: Website Setup for Member Login.
The Member login link can be in your Navigation menu, or just somewhere on your Home page, but it is recommended to make it highly visible. That link will need to go to a password-protected page, and you can set those in the Users area of your settings. After logging into the system, in the upper right click on the Admin Button with your username and go to Users > Restricted Pages. If that feature is not yet active for you, you will need to call us at 385-404-6200 and use option 2 for Support so we can activate that for you. That function will allow for password-protected pages and pricing where needed. After you've set the restricted page(s) you want, you can create the link to the page in the normal way. For more information please click here for how to do Wholesale Setup: Website Setup for Member Login.
You will need to set up a new Member Account in the system for each of your website Members (e.g. wholesale, club, anyone that needs password-protected content and pricing that is not available to the public). After you create their accounts, it's best for you to send them an email with a link to log into the site (just link to a password-protected page) and their login information. We recommend that under the Admin Button with your username Users > Members, you set up each of your Members with a username that is the email address you have for them, and set the password initially to 'changeme'.
You can create a standard email to send to a new member after you have this set up for them, and in the email just tell them to use their email address as their username and that their temporary password is 'changeme', and that they'll be prompted to create their own password. If any of your members forget their password, just reset it to changeme and tell them to log in with that, and once again they'll be prompted to set it to what they want. For more details on this process, click here: Website Administration - Members.
You will need to set up a new Member Account in the system for each of your website Members (e.g. wholesale, club, anyone that needs password-protected content and pricing that is not available to the public). After you create their accounts, it's best for you to send them an email with a link to log into the site (just link to a password-protected page) and their login information. We recommend that under the Admin Button with your username Users > Members, you set up each of your Members with a username that is the email address you have for them, and set the password initially to 'changeme'.
You can create a standard email to send to a new member after you have this set up for them, and in the email just tell them to use their email address as their username and that their temporary password is 'changeme', and that they'll be prompted to create their own password. If any of your members forget their password, just reset it to changeme and tell them to log in with that, and once again they'll be prompted to set it to what they want. For more details on this process, click here: Website Administration - Members.
You will need to set up a new Member Account in the system for each of your website Members (e.g. wholesale, club, anyone that needs password-protected content and pricing that is not available to the public). After you create their accounts, it's best for you to send them an email with a link to log into the site (just link to a password-protected page) and their login information. We recommend that under the Admin Button with your username Users > Members, you set up each of your Members with a username that is the email address you have for them, and set the password initially to 'changeme'.
You can create a standard email to send to a new member after you have this set up for them, and in the email just tell them to use their email address as their username and that their temporary password is 'changeme', and that they'll be prompted to create their own password. If any of your members forget their password, just reset it to changeme and tell them to log in with that, and once again they'll be prompted to set it to what they want. For more details on this process, click here: Website Administration - Members.
You will need to set up a new Member Account in the system for each of your website Members (e.g. wholesale, club, anyone that needs password-protected content and pricing that is not available to the public). After you create their accounts, it's best for you to send them an email with a link to log into the site (just link to a password-protected page) and their login information. We recommend that under the Admin Button with your username Users > Members, you set up each of your Members with a username that is the email address you have for them, and set the password initially to 'changeme'.
You can create a standard email to send to a new member after you have this set up for them, and in the email just tell them to use their email address as their username and that their temporary password is 'changeme', and that they'll be prompted to create their own password. If any of your members forget their password, just reset it to changeme and tell them to log in with that, and once again they'll be prompted to set it to what they want. For more details on this process, click here: Website Administration - Members.
You will need someone with a system login to sign into the system for the first time each morning. Once they have logged into the system, they can open the Register and have the sales clerk enter their PIN (if you use PIN codes to track the employee assigned to each transaction). You will need to do this for each computer that will be using the system throughout the day.
The system also has an End of Day report if you just need your numbers for the different types of payments you received throughout the day. Click here for more information: Reports: Sales
If you need more robust drawer-counting tools, we also have our Shift Management feature, and more information is available on that here: Shift Management
You will need someone with a system login to sign into the system for the first time each morning. Once they have logged into the system, they can open the Register and have the sales clerk enter their PIN (if you use PIN codes to track the employee assigned to each transaction). You will need to do this for each computer that will be using the system throughout the day.
The system also has an End of Day report if you just need your numbers for the different types of payments you received throughout the day. Click here for more information: Reports: Sales
If you need more robust drawer-counting tools, we also have our Shift Management feature, and more information is available on that here: Shift Management
You will need someone with a system login to sign into the system for the first time each morning. Once they have logged into the system, they can open the Register and have the sales clerk enter their PIN (if you use PIN codes to track the employee assigned to each transaction). You will need to do this for each computer that will be using the system throughout the day.
The system also has an End of Day report if you just need your numbers for the different types of payments you received throughout the day. Click here for more information: Reports: Sales
If you need more robust drawer-counting tools, we also have our Shift Management feature, and more information is available on that here: Shift Management
You will need someone with a system login to sign into the system for the first time each morning. Once they have logged into the system, they can open the Register and have the sales clerk enter their PIN (if you use PIN codes to track the employee assigned to each transaction). You will need to do this for each computer that will be using the system throughout the day.
The system also has an End of Day report if you just need your numbers for the different types of payments you received throughout the day. Click here for more information: Reports: Sales
If you need more robust drawer-counting tools, we also have our Shift Management feature, and more information is available on that here: Shift Management
If a feature you want is not active for you, please call us at 385-404-6200 and use option 2 for Support and we can look into your eligibility and see about getting the feature activated for you.
If a feature you want is not active for you, please call us at 385-404-6200 and use option 2 for Support and we can look into your eligibility and see about getting the feature activated for you.
If a feature you want is not active for you, please call us at 385-404-6200 and use option 2 for Support and we can look into your eligibility and see about getting the feature activated for you.
If a feature you want is not active for you, please call us at 385-404-6200 and use option 2 for Support and we can look into your eligibility and see about getting the feature activated for you.
Our integrated card-processing Rain POS Payments global fraud protection helps detect and block fraud by using machine learning that examines data across billions of global transactions. It’s built right into your website and requires no additional work.
By learning from billions of sales each year, our global fraud protection assigns a risk score to each transaction and automatically blocks high-risk charges before it ever hits your business.
We also use more standard fraud detection methods like customer detail matching to ensure that the billing, shipping, and other properties match the customer information. Taking this a step further, we can use a customer’s data to track how many distinct countries the card was used in the past day. A card registered in Canada having been used in three or more countries in the past 24 hours can be assigned a level of fraud probability and handled accordingly.
Our integrated card-processing Rain POS Payments global fraud protection helps detect and block fraud by using machine learning that examines data across billions of global transactions. It’s built right into your website and requires no additional work.
By learning from billions of sales each year, our global fraud protection assigns a risk score to each transaction and automatically blocks high-risk charges before it ever hits your business.
We also use more standard fraud detection methods like customer detail matching to ensure that the billing, shipping, and other properties match the customer information. Taking this a step further, we can use a customer’s data to track how many distinct countries the card was used in the past day. A card registered in Canada having been used in three or more countries in the past 24 hours can be assigned a level of fraud probability and handled accordingly.
Our integrated card-processing Rain POS Payments global fraud protection helps detect and block fraud by using machine learning that examines data across billions of global transactions. It’s built right into your website and requires no additional work.
By learning from billions of sales each year, our global fraud protection assigns a risk score to each transaction and automatically blocks high-risk charges before it ever hits your business.
We also use more standard fraud detection methods like customer detail matching to ensure that the billing, shipping, and other properties match the customer information. Taking this a step further, we can use a customer’s data to track how many distinct countries the card was used in the past day. A card registered in Canada having been used in three or more countries in the past 24 hours can be assigned a level of fraud probability and handled accordingly.
Our integrated card-processing Rain POS Payments global fraud protection helps detect and block fraud by using machine learning that examines data across billions of global transactions. It’s built right into your website and requires no additional work.
By learning from billions of sales each year, our global fraud protection assigns a risk score to each transaction and automatically blocks high-risk charges before it ever hits your business.
We also use more standard fraud detection methods like customer detail matching to ensure that the billing, shipping, and other properties match the customer information. Taking this a step further, we can use a customer’s data to track how many distinct countries the card was used in the past day. A card registered in Canada having been used in three or more countries in the past 24 hours can be assigned a level of fraud probability and handled accordingly.
The following categories of businesses and business practices are restricted from using Rain POS Payments. In certain cases, businesses listed below may be eligible for processing with explicit prior approval from Rain POS. Note, however, that businesses that offer illegal products or services are never eligible to use the Rain POS Services. If you are uncertain as to whether your business is a Restricted Business, or have questions about how these requirements apply to you, please contact us at payments@rainpos.com.
Securities brokers; mortgage consulting or debt reduction services; credit counseling or repair; investment services; real estate opportunities; lending instruments.
Financial institutions, money transmitters and money services businesses, check cashing, wire transfers, money orders; currency exchanges or dealers; bill-pay services; crowdfunding; insurance; bail bonds; collections agencies; law firms collecting funds for any purpose other than to pay fees owed to the firm for services provided by the firm (e.g., firms cannot use Stripe to hold client funds, collection or settlement amounts, disputed funds, etc.).
Virtual currency that can be monetized, resold, or converted to physical or digital products and services or otherwise exit the virtual world (e.g., Bitcoin); cryptocurrency mining equipment; initial coin offerings; digital wallets, sale of stored value or credits maintained, accepted and issued by anyone other than the seller.
Sales, distribution, or access to counterfeit music, movies, software, or other licensed materials without the appropriate authorization from the rights holder; any product or service that directly infringes or facilitates infringement upon the trademark, patent, copyright, trade secrets, or proprietary or privacy rights of any third party; use of Stripe intellectual property without prior written consent from Stripe; use of the Stripe name or logo including use of Stripe trade or service marks inconsistent with the Stripe Marks Usage Agreement, or in a manner that otherwise harms Stripe or the Stripe brand; any action that implies an untrue endorsement by or affiliation with Stripe.
Counterfeit goods; unauthorized sale or resale of brand name or designer products or services; sale of goods or services that are illegally imported or exported.
Lotteries; bidding fee auctions; sports forecasting or odds making for a monetary or material prize; fantasy sports leagues with cash prizes; internet gaming; contests; sweepstakes; games of chance including legal or illegal forms of gambling, internet gambling, sweepstakes and contests with a buy-in or cash prize; charity sweepstakes and raffles for the explicit purpose of fundraising.
Cannabis dispensaries and related businesses; sale of tobacco, e-cigarettes, and e-liquid; online pharmacies; prescription-only products including card-not-present pharmaceuticals; peptides and research chemicals; fake references or ID-providing services; age restricted goods or services; weapons and munitions; gunpowder and other explosives; fireworks and related goods; toxic, flammable, and radioactive materials; products and services with varying legal status on a state-by-state basis; goods or services, the sale of which is illegal under applicable law in the jurisdictions to which your business is targeted or directed.
Pornography and other obscene materials (including literature, imagery and other media) depicting nudity or explicitly sexual acts; sites offering any sexually-related services such as prostitution, escorts, pay-per view, adult live chat features; sexually oriented items (e.g., adult toys); adult video stores and sexually oriented massage parlors; gentleman's clubs, topless bars, and strip clubs; sexually oriented dating services.
Investment opportunities or other services that promise high rewards.
Platforms that facilitate the publication and removal of content (such as mug shots), where the primary purpose of posting such content is to cause or raise concerns of reputational harm.
Sale or resale of a service without added benefit to the buyer; resale of government offerings without authorization or added value; sites that we determine in our sole discretion to be unfair, deceptive, or predatory towards consumers.
Engaging in any form of licensed or unlicensed aggregation of funds owed to third parties, factoring, or other activities intended to obfuscate the origin of funds; payment facilitation.
Any equipment designed for making or using drugs, such as bongs, vaporizers, and hookahs.
Bankruptcy lawyers; remote technical support; psychic services; essay mills; chain letters; door-to-door sales; medical benefit packages; telemedicine and telehealth services; travel reservation services and clubs; airlines; cruises; timeshares; circumvention, jamming and interference devices; prepaid phone cards, phone services; telemarketing, offering substantial rebates or special incentives as an inducement to purchase products or services; telecommunications manipulation equipment; forwarding brokers; negative response marketing; subscriptions over one year; extended warranties; government grants; embassy, foreign consultant, or other foreign governments; charities without proper registration; credit card and identity theft protection; the use of credit to pay for lending services; any businesses that we believe poses elevated financial risk, legal liability, or violates card network or bank policies; any business or organization that a. engages in, encourages, promotes or celebrates unlawful violence or physical harm to persons or property, or b. engages in, encourages, promotes or celebrates unlawful violence toward any group based on race, religion, disability, gender, sexual orientation, national origin, or any other immutable characteristic.
Pyramid schemes and multi-level marketing.
Nutraceuticals, pseudo-pharmaceuticals and other products that make health claims that have not been approved or verified by the applicable local and/or national regulatory body.
Sale of Twitter followers, Facebook likes, YouTube views, and other forms of social media activity and online traffic.
Sale of a legal substance that provides the same effect as an illegal drug (e.g., salvia, kratom).
Sale of in-game currency or game items, unless the merchant is the operator of the virtual world.
Use of Stripe principally as a virtual terminal (e.g., submitting card transactions by manually inputting card information); processing where there is no bona fide good or service sold, or donation accepted; card testing; evasion of card network chargeback monitoring programs; cross-border acquiring; sharing cardholder information with another merchant for payment cross-sell product or service.
The following categories of businesses and business practices are restricted from using Rain POS Payments. In certain cases, businesses listed below may be eligible for processing with explicit prior approval from Rain POS. Note, however, that businesses that offer illegal products or services are never eligible to use the Rain POS Services. If you are uncertain as to whether your business is a Restricted Business, or have questions about how these requirements apply to you, please contact us at payments@rainpos.com.
Securities brokers; mortgage consulting or debt reduction services; credit counseling or repair; investment services; real estate opportunities; lending instruments.
Financial institutions, money transmitters and money services businesses, check cashing, wire transfers, money orders; currency exchanges or dealers; bill-pay services; crowdfunding; insurance; bail bonds; collections agencies; law firms collecting funds for any purpose other than to pay fees owed to the firm for services provided by the firm (e.g., firms cannot use Stripe to hold client funds, collection or settlement amounts, disputed funds, etc.).
Virtual currency that can be monetized, resold, or converted to physical or digital products and services or otherwise exit the virtual world (e.g., Bitcoin); cryptocurrency mining equipment; initial coin offerings; digital wallets, sale of stored value or credits maintained, accepted and issued by anyone other than the seller.
Sales, distribution, or access to counterfeit music, movies, software, or other licensed materials without the appropriate authorization from the rights holder; any product or service that directly infringes or facilitates infringement upon the trademark, patent, copyright, trade secrets, or proprietary or privacy rights of any third party; use of Stripe intellectual property without prior written consent from Stripe; use of the Stripe name or logo including use of Stripe trade or service marks inconsistent with the Stripe Marks Usage Agreement, or in a manner that otherwise harms Stripe or the Stripe brand; any action that implies an untrue endorsement by or affiliation with Stripe.
Counterfeit goods; unauthorized sale or resale of brand name or designer products or services; sale of goods or services that are illegally imported or exported.
Lotteries; bidding fee auctions; sports forecasting or odds making for a monetary or material prize; fantasy sports leagues with cash prizes; internet gaming; contests; sweepstakes; games of chance including legal or illegal forms of gambling, internet gambling, sweepstakes and contests with a buy-in or cash prize; charity sweepstakes and raffles for the explicit purpose of fundraising.
Cannabis dispensaries and related businesses; sale of tobacco, e-cigarettes, and e-liquid; online pharmacies; prescription-only products including card-not-present pharmaceuticals; peptides and research chemicals; fake references or ID-providing services; age restricted goods or services; weapons and munitions; gunpowder and other explosives; fireworks and related goods; toxic, flammable, and radioactive materials; products and services with varying legal status on a state-by-state basis; goods or services, the sale of which is illegal under applicable law in the jurisdictions to which your business is targeted or directed.
Pornography and other obscene materials (including literature, imagery and other media) depicting nudity or explicitly sexual acts; sites offering any sexually-related services such as prostitution, escorts, pay-per view, adult live chat features; sexually oriented items (e.g., adult toys); adult video stores and sexually oriented massage parlors; gentleman's clubs, topless bars, and strip clubs; sexually oriented dating services.
Investment opportunities or other services that promise high rewards.
Platforms that facilitate the publication and removal of content (such as mug shots), where the primary purpose of posting such content is to cause or raise concerns of reputational harm.
Sale or resale of a service without added benefit to the buyer; resale of government offerings without authorization or added value; sites that we determine in our sole discretion to be unfair, deceptive, or predatory towards consumers.
Engaging in any form of licensed or unlicensed aggregation of funds owed to third parties, factoring, or other activities intended to obfuscate the origin of funds; payment facilitation.
Any equipment designed for making or using drugs, such as bongs, vaporizers, and hookahs.
Bankruptcy lawyers; remote technical support; psychic services; essay mills; chain letters; door-to-door sales; medical benefit packages; telemedicine and telehealth services; travel reservation services and clubs; airlines; cruises; timeshares; circumvention, jamming and interference devices; prepaid phone cards, phone services; telemarketing, offering substantial rebates or special incentives as an inducement to purchase products or services; telecommunications manipulation equipment; forwarding brokers; negative response marketing; subscriptions over one year; extended warranties; government grants; embassy, foreign consultant, or other foreign governments; charities without proper registration; credit card and identity theft protection; the use of credit to pay for lending services; any businesses that we believe poses elevated financial risk, legal liability, or violates card network or bank policies; any business or organization that a. engages in, encourages, promotes or celebrates unlawful violence or physical harm to persons or property, or b. engages in, encourages, promotes or celebrates unlawful violence toward any group based on race, religion, disability, gender, sexual orientation, national origin, or any other immutable characteristic.
Pyramid schemes and multi-level marketing.
Nutraceuticals, pseudo-pharmaceuticals and other products that make health claims that have not been approved or verified by the applicable local and/or national regulatory body.
Sale of Twitter followers, Facebook likes, YouTube views, and other forms of social media activity and online traffic.
Sale of a legal substance that provides the same effect as an illegal drug (e.g., salvia, kratom).
Sale of in-game currency or game items, unless the merchant is the operator of the virtual world.
Use of Stripe principally as a virtual terminal (e.g., submitting card transactions by manually inputting card information); processing where there is no bona fide good or service sold, or donation accepted; card testing; evasion of card network chargeback monitoring programs; cross-border acquiring; sharing cardholder information with another merchant for payment cross-sell product or service.
The following categories of businesses and business practices are restricted from using Rain POS Payments. In certain cases, businesses listed below may be eligible for processing with explicit prior approval from Rain POS. Note, however, that businesses that offer illegal products or services are never eligible to use the Rain POS Services. If you are uncertain as to whether your business is a Restricted Business, or have questions about how these requirements apply to you, please contact us at payments@rainpos.com.
Securities brokers; mortgage consulting or debt reduction services; credit counseling or repair; investment services; real estate opportunities; lending instruments.
Financial institutions, money transmitters and money services businesses, check cashing, wire transfers, money orders; currency exchanges or dealers; bill-pay services; crowdfunding; insurance; bail bonds; collections agencies; law firms collecting funds for any purpose other than to pay fees owed to the firm for services provided by the firm (e.g., firms cannot use Stripe to hold client funds, collection or settlement amounts, disputed funds, etc.).
Virtual currency that can be monetized, resold, or converted to physical or digital products and services or otherwise exit the virtual world (e.g., Bitcoin); cryptocurrency mining equipment; initial coin offerings; digital wallets, sale of stored value or credits maintained, accepted and issued by anyone other than the seller.
Sales, distribution, or access to counterfeit music, movies, software, or other licensed materials without the appropriate authorization from the rights holder; any product or service that directly infringes or facilitates infringement upon the trademark, patent, copyright, trade secrets, or proprietary or privacy rights of any third party; use of Stripe intellectual property without prior written consent from Stripe; use of the Stripe name or logo including use of Stripe trade or service marks inconsistent with the Stripe Marks Usage Agreement, or in a manner that otherwise harms Stripe or the Stripe brand; any action that implies an untrue endorsement by or affiliation with Stripe.
Counterfeit goods; unauthorized sale or resale of brand name or designer products or services; sale of goods or services that are illegally imported or exported.
Lotteries; bidding fee auctions; sports forecasting or odds making for a monetary or material prize; fantasy sports leagues with cash prizes; internet gaming; contests; sweepstakes; games of chance including legal or illegal forms of gambling, internet gambling, sweepstakes and contests with a buy-in or cash prize; charity sweepstakes and raffles for the explicit purpose of fundraising.
Cannabis dispensaries and related businesses; sale of tobacco, e-cigarettes, and e-liquid; online pharmacies; prescription-only products including card-not-present pharmaceuticals; peptides and research chemicals; fake references or ID-providing services; age restricted goods or services; weapons and munitions; gunpowder and other explosives; fireworks and related goods; toxic, flammable, and radioactive materials; products and services with varying legal status on a state-by-state basis; goods or services, the sale of which is illegal under applicable law in the jurisdictions to which your business is targeted or directed.
Pornography and other obscene materials (including literature, imagery and other media) depicting nudity or explicitly sexual acts; sites offering any sexually-related services such as prostitution, escorts, pay-per view, adult live chat features; sexually oriented items (e.g., adult toys); adult video stores and sexually oriented massage parlors; gentleman's clubs, topless bars, and strip clubs; sexually oriented dating services.
Investment opportunities or other services that promise high rewards.
Platforms that facilitate the publication and removal of content (such as mug shots), where the primary purpose of posting such content is to cause or raise concerns of reputational harm.
Sale or resale of a service without added benefit to the buyer; resale of government offerings without authorization or added value; sites that we determine in our sole discretion to be unfair, deceptive, or predatory towards consumers.
Engaging in any form of licensed or unlicensed aggregation of funds owed to third parties, factoring, or other activities intended to obfuscate the origin of funds; payment facilitation.
Any equipment designed for making or using drugs, such as bongs, vaporizers, and hookahs.
Bankruptcy lawyers; remote technical support; psychic services; essay mills; chain letters; door-to-door sales; medical benefit packages; telemedicine and telehealth services; travel reservation services and clubs; airlines; cruises; timeshares; circumvention, jamming and interference devices; prepaid phone cards, phone services; telemarketing, offering substantial rebates or special incentives as an inducement to purchase products or services; telecommunications manipulation equipment; forwarding brokers; negative response marketing; subscriptions over one year; extended warranties; government grants; embassy, foreign consultant, or other foreign governments; charities without proper registration; credit card and identity theft protection; the use of credit to pay for lending services; any businesses that we believe poses elevated financial risk, legal liability, or violates card network or bank policies; any business or organization that a. engages in, encourages, promotes or celebrates unlawful violence or physical harm to persons or property, or b. engages in, encourages, promotes or celebrates unlawful violence toward any group based on race, religion, disability, gender, sexual orientation, national origin, or any other immutable characteristic.
Pyramid schemes and multi-level marketing.
Nutraceuticals, pseudo-pharmaceuticals and other products that make health claims that have not been approved or verified by the applicable local and/or national regulatory body.
Sale of Twitter followers, Facebook likes, YouTube views, and other forms of social media activity and online traffic.
Sale of a legal substance that provides the same effect as an illegal drug (e.g., salvia, kratom).
Sale of in-game currency or game items, unless the merchant is the operator of the virtual world.
Use of Stripe principally as a virtual terminal (e.g., submitting card transactions by manually inputting card information); processing where there is no bona fide good or service sold, or donation accepted; card testing; evasion of card network chargeback monitoring programs; cross-border acquiring; sharing cardholder information with another merchant for payment cross-sell product or service.
The following categories of businesses and business practices are restricted from using Rain POS Payments. In certain cases, businesses listed below may be eligible for processing with explicit prior approval from Rain POS. Note, however, that businesses that offer illegal products or services are never eligible to use the Rain POS Services. If you are uncertain as to whether your business is a Restricted Business, or have questions about how these requirements apply to you, please contact us at payments@rainpos.com.
Securities brokers; mortgage consulting or debt reduction services; credit counseling or repair; investment services; real estate opportunities; lending instruments.
Financial institutions, money transmitters and money services businesses, check cashing, wire transfers, money orders; currency exchanges or dealers; bill-pay services; crowdfunding; insurance; bail bonds; collections agencies; law firms collecting funds for any purpose other than to pay fees owed to the firm for services provided by the firm (e.g., firms cannot use Stripe to hold client funds, collection or settlement amounts, disputed funds, etc.).
Virtual currency that can be monetized, resold, or converted to physical or digital products and services or otherwise exit the virtual world (e.g., Bitcoin); cryptocurrency mining equipment; initial coin offerings; digital wallets, sale of stored value or credits maintained, accepted and issued by anyone other than the seller.
Sales, distribution, or access to counterfeit music, movies, software, or other licensed materials without the appropriate authorization from the rights holder; any product or service that directly infringes or facilitates infringement upon the trademark, patent, copyright, trade secrets, or proprietary or privacy rights of any third party; use of Stripe intellectual property without prior written consent from Stripe; use of the Stripe name or logo including use of Stripe trade or service marks inconsistent with the Stripe Marks Usage Agreement, or in a manner that otherwise harms Stripe or the Stripe brand; any action that implies an untrue endorsement by or affiliation with Stripe.
Counterfeit goods; unauthorized sale or resale of brand name or designer products or services; sale of goods or services that are illegally imported or exported.
Lotteries; bidding fee auctions; sports forecasting or odds making for a monetary or material prize; fantasy sports leagues with cash prizes; internet gaming; contests; sweepstakes; games of chance including legal or illegal forms of gambling, internet gambling, sweepstakes and contests with a buy-in or cash prize; charity sweepstakes and raffles for the explicit purpose of fundraising.
Cannabis dispensaries and related businesses; sale of tobacco, e-cigarettes, and e-liquid; online pharmacies; prescription-only products including card-not-present pharmaceuticals; peptides and research chemicals; fake references or ID-providing services; age restricted goods or services; weapons and munitions; gunpowder and other explosives; fireworks and related goods; toxic, flammable, and radioactive materials; products and services with varying legal status on a state-by-state basis; goods or services, the sale of which is illegal under applicable law in the jurisdictions to which your business is targeted or directed.
Pornography and other obscene materials (including literature, imagery and other media) depicting nudity or explicitly sexual acts; sites offering any sexually-related services such as prostitution, escorts, pay-per view, adult live chat features; sexually oriented items (e.g., adult toys); adult video stores and sexually oriented massage parlors; gentleman's clubs, topless bars, and strip clubs; sexually oriented dating services.
Investment opportunities or other services that promise high rewards.
Platforms that facilitate the publication and removal of content (such as mug shots), where the primary purpose of posting such content is to cause or raise concerns of reputational harm.
Sale or resale of a service without added benefit to the buyer; resale of government offerings without authorization or added value; sites that we determine in our sole discretion to be unfair, deceptive, or predatory towards consumers.
Engaging in any form of licensed or unlicensed aggregation of funds owed to third parties, factoring, or other activities intended to obfuscate the origin of funds; payment facilitation.
Any equipment designed for making or using drugs, such as bongs, vaporizers, and hookahs.
Bankruptcy lawyers; remote technical support; psychic services; essay mills; chain letters; door-to-door sales; medical benefit packages; telemedicine and telehealth services; travel reservation services and clubs; airlines; cruises; timeshares; circumvention, jamming and interference devices; prepaid phone cards, phone services; telemarketing, offering substantial rebates or special incentives as an inducement to purchase products or services; telecommunications manipulation equipment; forwarding brokers; negative response marketing; subscriptions over one year; extended warranties; government grants; embassy, foreign consultant, or other foreign governments; charities without proper registration; credit card and identity theft protection; the use of credit to pay for lending services; any businesses that we believe poses elevated financial risk, legal liability, or violates card network or bank policies; any business or organization that a. engages in, encourages, promotes or celebrates unlawful violence or physical harm to persons or property, or b. engages in, encourages, promotes or celebrates unlawful violence toward any group based on race, religion, disability, gender, sexual orientation, national origin, or any other immutable characteristic.
Pyramid schemes and multi-level marketing.
Nutraceuticals, pseudo-pharmaceuticals and other products that make health claims that have not been approved or verified by the applicable local and/or national regulatory body.
Sale of Twitter followers, Facebook likes, YouTube views, and other forms of social media activity and online traffic.
Sale of a legal substance that provides the same effect as an illegal drug (e.g., salvia, kratom).
Sale of in-game currency or game items, unless the merchant is the operator of the virtual world.
Use of Stripe principally as a virtual terminal (e.g., submitting card transactions by manually inputting card information); processing where there is no bona fide good or service sold, or donation accepted; card testing; evasion of card network chargeback monitoring programs; cross-border acquiring; sharing cardholder information with another merchant for payment cross-sell product or service.
Creating a Rain POS Payments account is quick and easy. At setup, we only require you to fill in as much information is required at that time. If we need more information down the road, we’ll let you know by sending out an email like the one below. Additionally, you’ll see a new field appear in your Rain POS Payments Settings page with a link to update the required information.
This email is sent to the first person listed as an Admin on the Users page with a valid email address and is sent once a week until the required information is updated.
As always, if you have any questions you can reach out to our customer service team.
Here are some great things to do to improve your use of the Point of Sale system:
Here are some great things to do to improve your use of the Point of Sale system:
Here are some great things to do to improve your use of the Point of Sale system:
Here are some great things to do to improve your use of the Point of Sale system:
System Updates
July 6 - 12
New
Nothing New This Week
Improved
Web Inventory Location Setting Now AvailableSome Work Orders Not Marked as Completed
We fixed an Issue where some Work Orders were not being marked as Completed after the pickup transaction.
Some Work Order Not Calculating Tax Correctly
We have fixed an issue where some Work Orders were not calculating the Material tax properly.
Cash Rounding Not Working in Register
We fixed an issue where cash rounding was not applying to cash transactions in the Register for those who have rounding enabled (Canada, Australia).
Alternate Lookup Search Not Working in Batch Inventory
We have fixed an issue where Alternate Lookups would not scan properly during the Batch Inventory scan process.
Payment Plan Due Date Adjustments Not Saving
We fixed an issue where payment Due Dates for Payment Plans could not be changed from the Register.
That's all for this week. Thank you for being part of the Rain POS family. Take care, we love you!!
System Updates
July 13 - 19
New
Nothing New This Week
Improved
Work Order User Interface Improvements
We have increased the size of the Work Order panel to occupy more of the screen.
Show or Hide Work Order Form Style Footer
We received feedback that the footer disclaimer section would print on all pages if the Work Order Form Style had multiple pages. We have created a new option for you to choose if you want the disclaimer to appear on all pages with the Print on All Pages checkbox. 
Add Work Orders of Any Status to Register
We now allow you to add any status of Work Order to the Register (except for those already picked up and paid for). This will allow you to easily create batch Quotes for customers that have multiple Work Orders outstanding.
On Hand Column in Sales Detail Report
Your Sales Details report now displays the current On Hand inventory quantities when viewing the Item grouping.
Dismiss Domain Expiration Notification
We added the ability to dismiss the notification that appears when your domain will be expiring soon. That way once you confirm that your domain is set to auto-renew, you can dismiss the notification and it won't bother you anymore (until the next expiration date comes up)
Fixed
Web Store Items Set to Not Display Add to Cart Button Able to Be Purchased Online
We've fixed an issue where items that are set to not show the Add to Cart button or Price were still somehow able to be purchased online. Now items set to view-only function as intended.
Website Editor Menu Not Visible
The new Content Editor was causing the website editor menu to disappear in some cases. We have fixed this issue.
No Area Filter in the Communications Module
We have resolved an issue where the Area filter was missing from the top of the Communications module page.
Partial Refunds in Shopify Showing as Full Refunds
We fixed an issue where partially refunded Shopify transactions would be reported as full refunds.
ShipStation Error Showing on Non-ShipStation Orders
There was an issue where a ShipStation error was displaying in the shipping details of orders even when they didn't have ShipStation enabled. We have fixed this.
That's all for this week. Thank you for being part of the Rain POS family. Take care, we love you!!
System Updates
August 3 - 9
New
Nothing New This Week
Improved
User Group Location Permissions for Reports
We have added the ability for you to choose which User Groups have access to the reports their Group can view based on store Location. Whether managing a single store or multiple locations, this update makes it easy to customize reporting access and ensure users only see the data that’s relevant to them.
Totals Now Respect Keyword Searches in the Sales Details Report
The keyword searches in the Sales Details report now automatically filter the data table. Total columns reflect values of your keyword searches, not just applied filters.
Special Orders Tab for the Edit Customer Window
You can now see a customer's Special Order history when viewing their profile from the Edit Customer page in the new Special Orders tab.
Fixed
Images With Transparency Have a White Background in the New Content Module
When using the Content module to add an image, a class was getting mistakenly added to the CSS resulting in the image having a white background even if it was saved with transparency. We have fixed this issue.
Assemble Kits Module Failing to Save Components
There was an issue where after adding inventory to a kit, if it previously had negative inventory and the added kits would bring it back to zero, saving wasn't updating the components of the kit. We have fixed this issue.
Invalid Origin Error Web Checkout
We fixed an issue where 'Invalid Origin Test' would appear in the card details section during web checkout for Payments stores using Adyen.
Serial Numbers Disappearing From the Register
We resolved an issue where certain serialized items were being incorrectly removed from the Register when trying to complete a transaction.
Eternal Load When Saving Layaways
We fixed an issue when opening a Layaway from the Customer Actions panel in the Register and saving, the page would eternally load. In some cases it also removed the Layaways listed in the panel.
Email Marketing Messages Not Going to All Recipients
We resolved an issue where emails were not being sent to all selected recipients.
Tax Errors for Tax Exempt Customers On Return
We fixed an issue where taxes on returns for tax-exempt customers would calculate incorrectly.
That's all for this week. Thank you for being part of the Rain family. Take care, we love you!!
System Updates
August 10 - 16
New
Nothing New This Week
Improved
Bin Location Filter Added to Products Page Filters
Image Deliverability in Email Body
We’ve made a change to improve email reliability. Previously, pasted images in emails often couldn’t be saved or sent properly because some email systems don’t support them. To ensure they are delivered, pasted images will now be automatically removed. Instead, users should use the Insert Image function, as pictured below. This keeps emails compatible across all email clients.
Apply Highest Saving Setting for Discounts & Coupons in the Register Not Always Working
We have fixed an issue where if you had the Apply Highest Saving setting enabled the system did not always apply the coupon or discount that offered the greatest savings.
Transaction Details Report Location Filter Not Working With Some Locations
We resolved an issue affecting stores with multiple locations that had very similar Location names. Previously, the same transaction could appear under all similarly named locations in the Transaction Details report when filtering by Location. Transactions will now only appear under the correct Location as intended.
QuickBooks Desktop Timing Out
We have resolved an issue that caused some stores to encounter a gateway timeout error when exporting data to QuickBooks.
That's all for this week. Thank you for being part of the Rain family. Take care, we love you!!
System Updates
August 17 - 23
New
Blog Manager, Blog Posts, and Emoji
We’ve added new tools to make blogging easier and more engaging:
Click here for full details on the Blog module.
Improved
Colorado Retail Delivery Fee Update
The rate for the Colorado delivery fee has change from $0.29 to $0.28 for the July 2025 to June 2026 year. We have updated this fee in our system. Click here for the official Colorado State Delivery Fee page.
Global Web Page Components
We’ve added the option when adding modules to your web pages to make them appear on all secondary pages. You’ll now see a Global Components checkbox when adding or editing a module on any page that's not your Home page. When you check the box and save, the module will automatically be placed on all of your pages (except the homepage). This makes it faster and easier to keep consistent content across your site without having to add the same module multiple times.
Website Module Edit Controls
We have updated the website edit controls found next to the modules with a more visible and modern look.
Hide / Show Work Order Form Style Job and Line Item Details
We’ve made Form Style versions of the Work Order receipts more customizable. Previously, job titles and item titles were grouped together, so hiding one meant hiding both. Now, each has its own setting—you can choose to show or hide job titles and item titles independently, giving you more flexibility in how your receipts are displayed.
Register Alert If Loaner Is Attached To Work Order
We now show a pop-up alert in the Register if a Loaner was attached to a Work Order in the transaction where the customer is paying for the completed work. This is to ensure the sales clerk knows that a loaner should have been returned for the work order they are processing.
Fixed
Consignor Payouts in the Register Showing Incorrect Amounts
We’ve fixed an issue where, when paying out a consignor, the Register would not display the amount for the first payment method if the payout was split and the first payment entered was $1000 or more. This only affected split payments where the first entry was at least $1000, and it has now been resolved.
Balances Owed in Register Showing Unused System Areas
There was an issue where in some cases, balances owed that display in the Register would show Rental Contracts or other system functions that the store did not use at all. Now the Balances Owed pop-up in the Register respect the actual system areas from which they were generated.
Shopify Sales Not Displaying in Sales Summary Report
We have fixed a discrepancy in the sales lines summary report by supporting Shopify sales in the report.
Unable to Pay Out on Some Consignment Product Sales
Fixed issue where the returned consignment item could not be paid out after being resold.
Subscriptions Removed After Verifying Customer in Register
We resolved an issue in the Register where, if the "Verify Customer Details" setting was enabled, saving a customer from the Verify Customer side panel would overwrite and remove all of their Subscription settings.
Product AI Description Error Message
We fixed an issue where the AI Description for a product would generate an error message for certain items.
Local Inventory on Google Losing Connected Products (Pointy)
Some stores were experiencing issues where Google Local Inventory synced products were disappearing. This update includes a few changes around UPCs and website settings and price to help resolve this issue.
That's all for this week. Thank you for being part of the Rain family. Take care, we love you!!
System Updates
August 24 - 30
New
Nothing New This Week
Improved
Autosave for Work Orders
Estimated Taxes Not Calculating for Special Order Placeholder Items
We have fixed an issue where estimated taxes were not showing within the Special Order details for placeholder products.
Form Style Signature Setting Not Working
The option to remove the signature line is a setting within the Receipt Form Style. In many cases this setting wasn't being working properly, and we have fixed the issue.
That's all for this week. Thank you for being part of the Rain family. Take care, we love you!!
System Updates
August 31 - September 6
New
Nothing New This Week
Improved
Create a Layaway From the Product Line in the Register
Trade-In Credit Amounts Not Showing In Sales By Item Report
We have fixed an issue where Trade In Credit was not being respected in the Sales by Item report.
Email Subscription Statuses Wrong
We fixed an issue where the Subscription Settings page displayed the wrong marketing email status.
Cannot Edit Content Modules When Using the New Website Editor
There was an issue where clicking the pencil icon to edit a content module was not displaying any of the content editor tools. We have fixed this issue and the editor now fully loads.
Suspended Transactions With Package Deals Not Resuming Properly in the Register
We fixed an issue where resuming a suspended transaction that contained a Package Deal would incorrectly double the package price.
That's all for this week. Thank you for being part of the Rain family. Take care, we love you!!
System Updates
September 7 - 13
New
Nothing New This Week
Improved
New Permission for Deleting Products
There was a need for a permission in User Groups that removes the ability to delete or merge products. When this setting is off, the Delete button on the Edit Product page, as well as the Delete and Merge options from the 3-dot Actions menu in the Product list page will be disabled. If the Add or Edit Inventory setting is off for a user group, this setting will by default also be off.
Improvements in Layaways in Customer Actions
We have improved the listings of each Layaway within the Customer Actions menu found in the Register. This information is helpful when scanning the list to find the right layaway as well as being able to see important details without having to click into each one. The improvements include:
Unable to Add Content to Non-Responsive Website With the Website Editor
We have fixed an issue where non-responsive sites were seeing a blank screen when trying to add content (Body Content) and clicking the Add button and using the Content module's Content Editor.
Incorrect Tax Profile in the Register
We fixed an issue where scanning an item into a transaction would reset the selected Tax Profile.
Web Checkout Gets Stuck on Captcha
Online shopping customers were getting stuck during the checkout process on the Captcha screen, resulting in eternal load and timeout. This seems to have been for only certain stores and caused by the Colorado Delivery Fee update made recently. We have fixed this issue.
QuickBooks Online Taxes Incorrect
We fixed an issue where tax amounts being sent to QuickBooks Online for partially and fully paid Special Order deposits were not being calculated correctly.
Can't Purchase Digital Downloads with a Gift Card at Website Checkout
We have fixed an issue where website customers were unable to purchase digital download items using a gift card.
Blog Module Not Showing up On Live Site
We have fixed an issue where Blog modules were not showing up on live sites. After the user added a Blog module and it was showing in the website editor blog page, it was not reflecting on the live site.
Some Coupons Not Visible on Coupons Page
We fixed an issue with the new beta Coupons list page where certain coupons were not viewable even after adjusting the filters to View All.
That's all for this week. Thank you for being part of the Rain family. Take care, we love you!!
System Updates
September 14 - 20
New
Nothing New This Week
Improved
Ship To Items Now Optional on Form Style InvoiceSecond Blank Page Printing on Form Style Receipts
We've made some updates recently to adjust the white space around headers and footers to avoid receipts printing a second blank page. This all depends of course on how many items the receipt has, but single item receipts should no longer print a second blank page when they have reasonably short product names and descriptions.
Some Transactions Not Appearing in Orders Module
We have fixed an issue where some completed orders would not appear on the Orders module page.
Shipping Data Added to Sales Summary Report
We have added a line for Shipping in the sales summary report because this wasn't tracked before, and because the lack of a a shipping account in this report was causing discrepancies in other reports when compared to the Sales Summary Report.
Phone Number Field Not Displaying as Valid in Website Checkout
We fixed an issue where a valid phone number entered in the website checkout was not displaying as valid which would prevent checking out.
Special Order Total Calculation Error
We resolved an issue where Special Orders that were already picked up and paid still showed as requiring payment.
That's all for this week. Thank you for being part of the Rain family. Take care, we love you!!
System Updates
September 21 - 27
New
Nothing New This Week
Improved
Customer Account Balance Due in Register
Recipient Not Displaying in Text History
We have fixed an issue where text communications that had only one recipient would display the recipient value as "--."
Web Tax Is Calculated Inconsistently
We fixed a tax-rounding issue that was affecting some web orders.
Transactions Staying in Suspended List in the Register
We've fixed an issue where suspended transactions that became completed were not being removed from the suspended transactions list.
Emails Going Out Incorrectly for Waitlist
We fixed an issue where customers incorrectly received in-stock email notifications for products with unchanged decimal quantities.
Checkout Not Completing When Re-visiting Checkout Page
We have fixed an issue that would happen with classes at website checkout when the checkout was started, left, and then started again.
Tax Calculation Displaying on Work Orders For Non-Taxable Services
We resolved an issue where non-taxable services in Work Orders were incorrectly showing an estimated tax amount both before and after saving. The Work Orders list page was also displaying totals that included tax, even when the services were non-taxable.
Cannot Add Products to Cart
There was an issue where having two consecutive # characters in a product title caused the product’s Add to Cart functionality to break. We have fixed this issue.
Cannot Complete Serialized Transaction
We have fixed an issue that prevented certain Quotes or Transactions from completing when specific serial numbers were involved, even when different Register locations were selected.
Yardage Quantities Not Showing Correctly on Website
We fixed an issue where Yardage products would not correctly show as in stock when exact minimum quantity requirements were met.
That's all for this week. Thank you for being part of the Rain family. Take care, we love you!!
System Updates
September 28 - October 4
New
Nothing New This Week
Improved
Nothing New This Week
Fixed
Cannot Mark Consigned But Sold Serial Number Ready For Pickup In Work Order
There is no change to work orders created from consignment — these will continue to exclude the “Ready for Pickup” status option. The update applies only to work orders created outside of consignment: once a serial number is added, the “Ready for Pickup” status will now be available as an option.
That's all for this week. Thank you for being part of the Rain family. Take care, we love you!!
System Updates
October 5 - 11
New
Nothing New This Week
Improved
Enhanced Clarity for Reordering Page ComponentsSearches in Serialized Inventory Not Returning Results
We resolved an issue in the Serialized Inventory module where searches by title or SKU returned no results. The issue occurred inconsistently and could not be replicated in testing environments. The search functionality now correctly returns matching products by both product title and SKU.
Blog Module Header Overlapping Content
In addition to fixing this bug, we've improved mobile responsiveness and cleaned up element styles. There was a conflict between site layout styles and module header styles, causing overlapping text in some of the titles and dates.
Some Custom Product Fields Not Displaying on Website
We resolved an issue where custom product fields created for existing attributes (such as weight, height, and serial number) were not displaying on the website, even when the “Show Online” option was enabled and the fields were populated. These fields now correctly appear online as intended.
Sales Total Not Agreeing Between Reports
We have fixed discrepancies between the Sales Details, End of Day, and Sales Tax reports where sales totals and applied taxes did not align for specific date ranges (e.g., 10/1–10/5/2024). Report calculations are now consistent across all reports, ensuring accurate and reconcilable sales and tax data.
Quotes Displaying in Orders Module Before Transaction Completed
We resolved an issue where Quotes created for upcoming shipping orders were appearing in the Orders module before being completed in the Register. Quotes now remain separate from active orders until they are finalized, preventing confusion and ensuring only completed orders display in the Orders module.
Variant Quantities Disappearing When Adjusting Variant Price in Receiving Order
When updating the price or cost of a product variant from within an RO, saving the product caused all variants of that item to have their unit quantities cleared from the RO. This resulted in incorrect handling of backorders, as affected variants were being zeroed out instead of remaining in backorder status. The system now correctly retains unit quantities for all product variants as expected.
Coupon Dates Sometimes Incorrect Due to Time Zone Error
We fixed an issue on the new Coupons list page where selected dates could shift slightly after saving due to a time zone error.
Special Order Allowing Negative Deposits
Previously, negative payment amounts could be entered on Special Orders, which could cause incorrect totals and lead to unexpected order behavior. The system now no longer allows any negative payment amounts on Special Orders. This ensures accurate payment records and prevents balance or status issues caused by invalid negative entries.
QuickBooks Online Exporting Incorrect Data
We have fixed an issue where incorrect COGS adjustments were being exported to QuickBooks Online due to account name changes made by users in QBO. The system now links accounts by account number rather than by name, ensuring accurate exports going forward.
That's all for this week. Thank you for being part of the Rain family. Take care, we love you!!
System Updates
October 12 - 18
New
Nothing New This Week
Improved
Blog Module Changes
We have made some improvements to the Blog Module:
Fixed
Barcode Printing We fixed a text rendering issue where wrapped text overlapped and printed on top of itself.
Product Variants Out of OrderWe’ve resolved an issue where product variants were occasionally displaying out of alphabetical order after saving changes.
In-Store Scheduled Sales Showing Discounts OnlineWe’ve fixed an issue where scheduled in-store only sales were incorrectly showing discounted prices online.
Notions Marketing PO Missing Items When Notions Marketing Purchase Orders contained a large number of items or rows the system sometimes timed out due to trying to process all items at once, resulting in many items missing from the PO. We’ve updated the process so that each line item is now handled individually instead of all at once. This makes the matching and processing more reliable and prevents timeouts on large POs. It will also perform better on systems with lower memory.
Negative Total Online After Adding a CouponWe have fixed an issue where coupons could cause online order totals to go negative at checkout.
Unable to Save When Editing Older InventoryWe’ve fixed an issue where all imported products were showing an incorrect receive date of 1899 in the product details. This affected all such items across the system for certain retailers.
Unable to Complete Website CheckoutWe resolved an issue preventing customers from completing online checkout. The problem was related to CAPTCHA validation during payment processing with TransNational as the processor. Checkout now completes successfully without interruption.
Coupons Not Working in the Register We fixed an issue where coupons were not scanning due to the CPN** prefix not being recognized.
That's all for this week. Thank you for being part of the Rain family. Take care, we love you!!
System Updates
October 19 - 25
New
Nothing New This Week
Improved
Customer Primary Location Now in Clientbook Integration
We have added new configuration under Settings > Integrations > Clientbook > Data Mapping, the data sync list for Customers now includes a Location option that maps to named locations in both systems.
Print Work Order Image on Form Style Receipts
The primary Work Order image will now print on Form Style receipts with a Work Order deposit or pickup. If multiple images are on the Work Order, the image that is starred will print.
Bulk Actions for Special Order Discounts
You can now easily apply discounts to multiple items at once when viewing a Special Order. With the new checkbox selection and batch discount action, you can select multiple lines and apply the same dollar or percentage discount to all eligible selected items in one step. From the Action menu (the three-dot stack on the far right of each line item), you can also Delete items in bulk from a Special Order. If partial pickups have already occurred, any lines that have been picked up will be excluded from discount changes.
Fixed
That's all for this week. Thank you for being part of the Rain family. Take care, we love you!!
System Updates
October 26 - November 1
New
Nothing New This Week
Improved
Improvements to Layaway Items on the Receipt Form Style
We’ve updated the print information on Layaway items in the Receipt Form Style to display more information and make them easier to read. Here is what we've improved:
Fixed
Complete Loaner On Work Order Pickup
We resolved an issue where picking up a Work Order with a Loaner item was not closing out the loaner, leaving it marked as overdue and still reserved.
Variant Prices Updating Incorrectly
There was an issue where updating an item price sometimes caused variant prices to shift or swap between styles after saving. Pricing changes now apply only to the selected model, and all variant prices remain stable and accurate.
Some Online Canadian Taxes Not Being Charged
We resolved an issue where certain customers were able to bypass tax calculation on online orders. This occurred despite correct tax and customer profile configurations, affecting multiple customers and orders. We have fixed this, and it was only affecting customers in Canada.
Variant Data Not Saving Correctly
We fixed an issue where new variants wouldn't save and sometimes would become blank after clicking out of data entry fields.
Website Editor Not Scaling Images
We've fixed an issue where large images were not scaled properly in the website content editor, preventing users from accessing the web editor’s buttons.
New Customer Email Subscription Edits Not Saving
We fixed an issue where changes to a customer’s email subscriptions during creation were not being saved.
That's all for this week. Thank you for being part of the Rain family. Take care, we love you!!
System Updates
November 2 - 8
New
Nothing New This Week
Improved
Print Form Style Receipt Header on All Pages
We've added a new setting in the header section of Form Style receipts. This setting prints any logos/images uploaded as well as any header information selected on all receipt pages. If you use printed letterhead for your Form Style receipt paper, having this setting on with all header content options off will leave blank space for your printed letterhead.
Pop-Up View for Work Order Comments
We added a View icon for Internal Comments and Receipt Comments on your Work Orders. If comments are in either area, you will see the icon highlighted below that lets you open the comments in a larger pop-up window for easier reading and visibility.
Fixed
Shopify Order Refunds Being Blocked
We fixed an issue where refunds were blocked if the order amount in our system was lower than in Shopify. The check the system does on amounts now handles this case correctly.
Marketing Emails Generating Expired Codes
We have fixed an issue where the system was generating expired coupon codes for marketing emails.
Bin Locations Removed After Product Bulk Edit
We resolved an issue where performing a bulk edit on products would delete any existing Bin Locations for those items.
Receiving Order Missing Some Item Costs
We fixed an issue where the Receiving Order did not display product costs for items that weren't on the original Purchase Order.
On Order Quantity Not Accurate Across Locations
Under the inventory tab of the product page, the quantities were not correct for "On Order" column across different store locations. One of the locations was correct, but the others were copying and displaying the same number. We have fixed this issue.
End of Day and Payout Report Totals Not Matching
We resolved an issue where End of Day (EOD) totals did not always match Payout report totals for certain locations. Some transactions were not being included in the payout report, leading to small discrepancies between the two totals.
Stripe Subscription Payments Not Processing
We fixed an issue where active Subscriptions were not charging customers as expected, even when a valid card was on file. In some cases, no payment attempts were recorded in Stripe for recent billing cycles.
Website Editor Links Not Working
We fixed the new website editor so it no longer breaks URL links you have added.
That's all for this week. Thank you for being part of the Rain family. Take care, we love you!!
System Updates
November 9 - 15
New
Nothing New This Week
Improved
Improved Receipt Printing in the Register
We have updated and improved the print window for receipts in the Register. For full details, click here. Changes include:
Layaway and Special Order Details in the Register
You can now click to view details in the Register for Layaways and Special Orders. Changes include:
Fixed
That's all for this week. Thank you for being part of the Rain family. Take care, we love you!!
System Updates
November 16 - 22
New
Nothing New This Week
Improved
Tracking Number Field for Purchase Orders and Receiving Orders
We’ve added a new area in the Ship To section that allows users to associate a tracking number with their Purchase Orders. Once entered, the tracking number will also appear on the corresponding Receiving Order.
Fixed
That's all for this week. Thank you for being part of the Rain family. Take care, we love you!!
November 30 - December 6
Nothing New This Week
Nothing New This Week
Website Content Missing After Enabling New Website Editor
We fixed an issue where certain website content was hidden after enabling the new Beta Website Editor.
Unable to Select 'No BO' Option in Receiving Orders
We have fixed an issue where users were unable to use the No Backorder checkbox within certain Receiving Orders.
Unable to Update Marketing Email Defaults
We've updated the Marketing settings so that certain basic marketing settings are now available to all stores regardless of whether they pay for the Marketing package.
Item Condition Not Printing on Labels
Previously, since Receiving Orders don't work directly with item conditions, they were not being printed on product labels. We've fixed this issue and the condition now prints on labels if Condition is selected in the label settings.
Tax Calculation Errors
We have resolved several issues impacting tax accuracy:
The Word "Barcode" Appearing in Place of an Actual Barcode on Printed Work Orders
We've fixed an issue when printing the Work Order Ticket from the Work Order window, where the word "Barcode" was appearing rather that getting an actual barcode lines.
Some Transactions Not Calculating Correct Totals
We fixed an issue where some discounts were being incorrectly applied to transactions, creating incorrect subtotals and totals.
Missing Variant Display for “0” Option
We resolved an issue where product variants using the single-digit value “0” (such as Size 0 for clothing) stopped appearing in the product details view. Although the variant still showed correctly in Inventory > Products and continued to load in the register, it did not display within the product’s main information panel.
Website Modules Duplicating
We fixed an issue where adding certain modules to your website would improperly add a duplicate of the same module.
Unable to Run Sales Details Report With Default Filters
We've fixed an issue where the Apply button at the top of the Sales Details report that updates the data to respect your filter choices was disabled when opening the report for the first time with its default filters. You are now able to open the report and immediately click Apply to run the report with its defaults.
Some Items Not Being Added to Purchase Orders Via Purchase Queue
We have resolved an issue where certain products with a Desired Stock Level and Reorder Point configured in their product details were not being added to Purchase Orders when generated through the Purchase Queue. The system now correctly evaluates these thresholds and includes all eligible items as expected.
Void Invoice Error
Previously, voiding an Invoice that had payments would reload the page without actually voiding. Attempting to void from the original transaction displayed “Can’t Void Invoice.” The system now shows a clear pop-up message: “Please refund payments on the transaction before the invoice can be voided.”
Marketing Emails Failing to Send
We've implemented some additional fixes to improve your marketing email sending success rate.
Printing Labels for Consignment Duplicating Print Quantity
When printing products related to consignment, if you opened, closed, then reopened the print window, the original print quantity was duplicating. This forced you to completely close out of the product and refresh to get the correct quantity back. We have fixed this issue.
Purchase Order Info Changing After Clicking Print
We fixed an issue where several pieces of information would suddenly change after clicking Print within the PO.
Cannot Create a Product in a Purchase Order with the Old Product Page
This bug affected only stores that are using the old product page. When trying to create a product in the Purchase Order page, the Product page was freezing and not allowing product creation. We have resolved this issue.
That's all for this week. Thank you for being part of the Rain family. Take care, we love you!!
System Updates
December 7 - 13
New
Nothing New This Week
Improved
Use On-Hand Quantities for Printing Product Labels
We've added a new option for printing product labels based on what is On Hand for each item. By default, the Quantity is set to 1, but selecting this new button will update all items selected to reflect their On Hand quantities.
Fixed
That's all for this week. Thank you for being part of the Rain family. Take care, we love you!!
System Updates
December 14, 2025 - January 3, 2026
New
Nothing New This Week
Improved
Improvements to the New Print Window in the Register
Due to some screen resolutions being lower, the new Receipt Options window occasionally needed to be scrolled to view everything. To prevent some of this scrolling we have made the transaction Summary area collapsible so that it is only visible when desired and saves room. We've also made the bottom action buttons 'sticky', so they are always visible.
Customer Marketing Opt-Out / Deselect All
Added the ability to opt out a customer from all marketing emails or deselect all marketing emails from the Edit Customer window.
Fixed
That's all for this week. Thank you for being part of the Rain family. Take care, we love you!!
System Updates
January 4 - 10
New
Enhanced Email Marketing Module
Improved
Purchase Order Status Improvements
Purchase order statuses now update automatically based on quantity changes. For example, if you reduce or remove a back-ordered item so it’s no longer on backorder, both the item and the Purchase Order will update to reflect the new status.
Improved Service Description Formatting & Printing
Service descriptions now support richer formatting and print as entered. You can add bold, italic, underline, and line/paragraph breaks, with a larger editor. All formatting is preserved across service setup, work orders, and receipt printouts. Please note, this update applies to Form Style receipts only.
Shopify Location Filter in Some Sales Reports
We have added Shopify as a location in that filter to the Sales Summary and Sales by Item reports.
Work Order Tags Now in Work Orders Page Search
Updated the Work Orders list page search to include work order tags.
Fixed
That's all for this week. Thank you for being part of the Rain family. Take care, we love you!!
System Updates
January 11 - 17
New
Nothing New This Week
Improved
Improved Shopify Refund Handling
We improved the logic used to process Shopify refunds for better accuracy and reliability.
Show Sale and Regular Prices on Orders
We have updated the Orders page to display both the regular Price and Sale Price for products customers purchased.
Web Checkout Phone Number Formatting Improved
We improved how phone numbers are formatted and handled during web checkout.
AIM eCom Integration Now Allows Product Dimensions to be Sent From AIM POS
AIM POS users who are integrated with RAIN can now send product dimensions directly from AIM for updates and creation (Height, Length, Width, and Weight).
Fixed
That's all for this week. Thank you for being part of the Rain family. Take care, we love you!!
System Updates
January 18 - 24
New
Nothing New This Week
Improved
Work Order Customer Bulk Update
We've added a new Customer Search field in the Bulk Update Work Order window. The function is on the Work Orders list page on the right side under the Bulk Actions button. This new customer field allows you to search customers and update or reassign any selected Work Orders (multiple) to the customer.
Add / Edit Product Page Update
We slightly updated the look and behavior of switching between the new and old Add and Edit Product pages to remove the Beta labeling.
Fixed
That's all for this week. Thank you for being part of the Rain family. Take care, we love you!!
Go to where you normally log in and click the 'Forgot Your Password?' link, and if you have an email address saved in your User account, the system will send a password reset email to you.
If you do not have the link you need to login, or if you have trouble with the Forgot Password function, please call us at 385-404-6200 and we'll be happy to help you log in.
Go to where you normally log in and click the 'Forgot Your Password?' link, and if you have an email address saved in your User account, the system will send a password reset email to you.
If you do not have the link you need to login, or if you have trouble with the Forgot Password function, please call us at 385-404-6200 and we'll be happy to help you log in.
Go to where you normally log in and click the 'Forgot Your Password?' link, and if you have an email address saved in your User account, the system will send a password reset email to you.
If you do not have the link you need to login, or if you have trouble with the Forgot Password function, please call us at 385-404-6200 and we'll be happy to help you log in.
Go to where you normally log in and click the 'Forgot Your Password?' link, and if you have an email address saved in your User account, the system will send a password reset email to you.
If you do not have the link you need to login, or if you have trouble with the Forgot Password function, please call us at 385-404-6200 and we'll be happy to help you log in.
While we have tried to cover all of the major areas of the system that would need user group permission, we realize there always something more that might be needed. For any areas not covered in our current group permissions list, you will need to send us a System Enhancement request. In our blue system bar, click on the House icon on the far left side to go to the system Home page. On the left side of the page, click the Suggest button, and a panel will open that will allow you to search for suggestions already in the system similar to what you're looking for, or if there isn't one in there yet, you can submit a new enhancement suggestion.
While we have tried to cover all of the major areas of the system that would need user group permission, we realize there always something more that might be needed. For any areas not covered in our current group permissions list, you will need to send us a System Enhancement request. In our blue system bar, click on the House icon on the far left side to go to the system Home page. On the left side of the page, click the Suggest button, and a panel will open that will allow you to search for suggestions already in the system similar to what you're looking for, or if there isn't one in there yet, you can submit a new enhancement suggestion.
While we have tried to cover all of the major areas of the system that would need user group permission, we realize there always something more that might be needed. For any areas not covered in our current group permissions list, you will need to send us a System Enhancement request. In our blue system bar, click on the House icon on the far left side to go to the system Home page. On the left side of the page, click the Suggest button, and a panel will open that will allow you to search for suggestions already in the system similar to what you're looking for, or if there isn't one in there yet, you can submit a new enhancement suggestion.
While we have tried to cover all of the major areas of the system that would need user group permission, we realize there always something more that might be needed. For any areas not covered in our current group permissions list, you will need to send us a System Enhancement request. In our blue system bar, click on the House icon on the far left side to go to the system Home page. On the left side of the page, click the Suggest button, and a panel will open that will allow you to search for suggestions already in the system similar to what you're looking for, or if there isn't one in there yet, you can submit a new enhancement suggestion.
We recommend that under Users > Members, you set up each of your Members with a username that is the email address you have for them, and set the password initially to 'changeme'. You can create a standard email to send to a new member after you have this set up for them, and in the email just tell them to use their email address as their username and that their temporary password is 'changeme', and that they'll be prompted to create their own password. If any of your members forget their password, just reset it to changeme and tell them to log in with that, and once again they'll be prompted to set it to what they want. For more details on this process, click here: Website Administration - Members.
We recommend that under Users > Members, you set up each of your Members with a username that is the email address you have for them, and set the password initially to 'changeme'. You can create a standard email to send to a new member after you have this set up for them, and in the email just tell them to use their email address as their username and that their temporary password is 'changeme', and that they'll be prompted to create their own password. If any of your members forget their password, just reset it to changeme and tell them to log in with that, and once again they'll be prompted to set it to what they want. For more details on this process, click here: Website Administration - Members.
We recommend that under Users > Members, you set up each of your Members with a username that is the email address you have for them, and set the password initially to 'changeme'. You can create a standard email to send to a new member after you have this set up for them, and in the email just tell them to use their email address as their username and that their temporary password is 'changeme', and that they'll be prompted to create their own password. If any of your members forget their password, just reset it to changeme and tell them to log in with that, and once again they'll be prompted to set it to what they want. For more details on this process, click here: Website Administration - Members.
We recommend that under Users > Members, you set up each of your Members with a username that is the email address you have for them, and set the password initially to 'changeme'. You can create a standard email to send to a new member after you have this set up for them, and in the email just tell them to use their email address as their username and that their temporary password is 'changeme', and that they'll be prompted to create their own password. If any of your members forget their password, just reset it to changeme and tell them to log in with that, and once again they'll be prompted to set it to what they want. For more details on this process, click here: Website Administration - Members.
If the Customer Login feature is not yet active for you, you will need to call us at 385-404-6200 and use option 2 for Support so we can activate that for you. That function is for your website customers and is different from the website Member logins, which are intended for use by wholesale customers or club members so they can have password-protected pages and pricing where needed. The Customer Login gives the customer access to their purchase history and to their Rewards. For more information on how to work with user logins, please click here: Set Up User Logins and Groups. And for more on Members, click here: Website Administration - Members
If the Customer Login feature is not yet active for you, you will need to call us at 385-404-6200 and use option 2 for Support so we can activate that for you. That function is for your website customers and is different from the website Member logins, which are intended for use by wholesale customers or club members so they can have password-protected pages and pricing where needed. The Customer Login gives the customer access to their purchase history and to their Rewards. For more information on how to work with user logins, please click here: Set Up User Logins and Groups. And for more on Members, click here: Website Administration - Members
If the Customer Login feature is not yet active for you, you will need to call us at 385-404-6200 and use option 2 for Support so we can activate that for you. That function is for your website customers and is different from the website Member logins, which are intended for use by wholesale customers or club members so they can have password-protected pages and pricing where needed. The Customer Login gives the customer access to their purchase history and to their Rewards. For more information on how to work with user logins, please click here: Set Up User Logins and Groups. And for more on Members, click here: Website Administration - Members
If the Customer Login feature is not yet active for you, you will need to call us at 385-404-6200 and use option 2 for Support so we can activate that for you. That function is for your website customers and is different from the website Member logins, which are intended for use by wholesale customers or club members so they can have password-protected pages and pricing where needed. The Customer Login gives the customer access to their purchase history and to their Rewards. For more information on how to work with user logins, please click here: Set Up User Logins and Groups. And for more on Members, click here: Website Administration - Members
Our clients are almost always set up with a login URL following this formula: mybusinessname.rainadmin.com/admin If you need help with your login URL, please call us at 385-404-6200 and use option 2 for Support and we'll be happy to assist you.
Our clients are almost always set up with a login URL following this formula: mybusinessname.rainadmin.com/admin If you need help with your login URL, please call us at 385-404-6200 and use option 2 for Support and we'll be happy to assist you.
Our clients are almost always set up with a login URL following this formula: mybusinessname.rainadmin.com/admin If you need help with your login URL, please call us at 385-404-6200 and use option 2 for Support and we'll be happy to assist you.
Our clients are almost always set up with a login URL following this formula: mybusinessname.rainadmin.com/admin If you need help with your login URL, please call us at 385-404-6200 and use option 2 for Support and we'll be happy to assist you.
You can go to the Admin button with your username in the upper right and click on Users. If it has been enabled for you, you'll see a section called Restricted Member Access below User Accounts. You can set up Member Accounts and Restricted Pages that will be password protected for members only.
If the Member feature is not yet active for you, you will need to call us at 385-404-6200 and use option 2 for Support so we can activate that for you. That function will allow for password-protected pages and pricing where needed. For more information on how to work with Member logins, please click here.
You can go to the Admin button with your username in the upper right and click on Users. If it has been enabled for you, you'll see a section called Restricted Member Access below User Accounts. You can set up Member Accounts and Restricted Pages that will be password protected for members only.
If the Member feature is not yet active for you, you will need to call us at 385-404-6200 and use option 2 for Support so we can activate that for you. That function will allow for password-protected pages and pricing where needed. For more information on how to work with Member logins, please click here.
You can go to the Admin button with your username in the upper right and click on Users. If it has been enabled for you, you'll see a section called Restricted Member Access below User Accounts. You can set up Member Accounts and Restricted Pages that will be password protected for members only.
If the Member feature is not yet active for you, you will need to call us at 385-404-6200 and use option 2 for Support so we can activate that for you. That function will allow for password-protected pages and pricing where needed. For more information on how to work with Member logins, please click here.
You can go to the Admin button with your username in the upper right and click on Users. If it has been enabled for you, you'll see a section called Restricted Member Access below User Accounts. You can set up Member Accounts and Restricted Pages that will be password protected for members only.
If the Member feature is not yet active for you, you will need to call us at 385-404-6200 and use option 2 for Support so we can activate that for you. That function will allow for password-protected pages and pricing where needed. For more information on how to work with Member logins, please click here.
We try to include activation information for all of our new features, but if you don't have that information, here is what you can do:
We try to include activation information for all of our new features, but if you don't have that information, here is what you can do:
We try to include activation information for all of our new features, but if you don't have that information, here is what you can do:
We try to include activation information for all of our new features, but if you don't have that information, here is what you can do:
