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We have the ability in the system to enable you to set item conditions for products you sell that have serial numbers as well as for your standard inventory.

 

Condition Levels for Standard Inventory

To enable this feature, once you are logged into the system click on the Admin Button with your username in the upper right and go to Settings > Website Settings > Products, and you'll see an option for Item Condition about half way down the list. Set it to On, set the Default Condition that new products will start with, and then scroll to the bottom of the page and click Save. Now in each of your products, you will have a drop-list on the product's Details tab below the Price areas where you can set the item's condition. If you make changes to that field, be sure to scroll to the bottom and click to Save the product.

 

Condition Levels for Serialized Inventory

To enable this feature, once you are logged into the system click on the Admin Button with your username in the upper right and go to Settings > POS Settings > Products, and you'll see an option for Item Condition. Set it to ON, choose the different conditions you wish to use, and then scroll to the bottom of the page and click Save. Now in each of your serialized products, when you click the Change link for the Inventory area on the product's Details tab you will have a drop-list next to each serial number so you can set Condition Levels uniquely for each item.

Similarly, instead of the normal Price fields, you will have a Manage link next to Pricing that will give you a table for different prices for the different Item Conditions, and if you do Rent to Own, you will have a tab for your Rental Pricing by Item Condition level. If you make changes to that field, be sure to scroll to the bottom and click to Save the product.

You can find comprehensive information about how to set up and work with Item Conditions for standard and for serialized inventory by clicking here: Product Condition Levels.