How can we help?

System Updates 
January 25 - 31

 

New

Sales Comparison Report
We’ve introduced a new Sales Comparison Report to make it easier to analyze performance trends over time, quickly spot meaningful changes in your business, and help you make more informed decisions. For full details, click here to open the knowledge base article in a new browser tab. Here are some key features:

• You can compare sales across configurable time periods going back up to three years, using data tables and line charts to clearly identify trends and patterns.
• You are able to drill down into item sales through groupings and sub-groupings, enabling analysis from a high-level view down to individual items.
• You can quickly view overall increases or declines in performance through a dedicated metrics section.

Improved

QuickBooks Online Vendor Consignment Setting
We have added a new QBO Vendor Consignment setting to improve how vendor consignment bills are exported to QuickBooks Online. A new option is now available for you under Settings > Quickbooks Online > Export Vendor Bills, allowing you to choose to have vendor consignment bills exported either when received in the Receiving Order (default) or when sold. This helps prevent reporting confusion in QBO.




Fixed

Missing Tax on Subscription Pickups
We fixed an issue where sales tax was not being charged on subscription pickup transactions.

Shopify Ignoring Offline Inventory Reserve
We have fixed an issue where Shopify did not account for a product’s offline reserve when calculating available quantity for sale.

Shipping Discount Missing in Order Email
Updated the customer's web order confirmation email to include a breakdown of any shipping discount applied.

Error When Using Debit Payment Preventing Checkout
We've fixed an issue where an error stating that the amount can't be "more than" or "less than" is appearing when using debit as a payment in the Register.

Google Local Inventory Missing Product Price
We've made some improvements and added additional checks to avoid products missing prices when syncing with Local Inventory.

Scheduled Subscription Payment Not Charging Customer
We resolved an issue where subscription payments could repeatedly fail without prompting customer action. In this case, the customer’s saved card token was invalid, but the system was not marking the card as unusable, which caused repeated failed charge attempts and alerts.

Sales Details Report Not Reporting Sales
We fixed an issue where the End of Day report was showing transactions for a given date or date range, but the Sales Details Report was not reflecting those same transactions.

Sales Details Report Total Margin Calculation Incorrect
We fixed an incorrect calculation of Margin on the Totals line of the Sales Details Report.  Previously, the calculation was a sum of margins of all rows in the table, but the correct calculation is the margin percentage of just the Totals line.

Image Uploads Failing
We fixed an issue where images with certain metadata would fail to upload.

Coupon Maximum Discount Limit Ignored
We fixed an issue where some coupons used at web checkout did not respect the Maximum Discount amount.

Some Images Not Loading on Webpage
We have fixed an issue where if an image that was part of a Subscription online was removed, there was an empty placeholder image that remained on the page.

Customer Opt-In Email Not Being Sent
We fixed a situation where changing email address for a customer was not sending the customer opt-in email.

Creating a Variant Product in a Purchase Order Failing to Add All Variants to the Purchase Order
We have fixed an issue where not all variants were added to a purchase order when creating a new product with variants.

Inventory Batch Not Saving
We've fixed an issue where the Batch Inventory module was not saving the batch and in some cases was displaying the wrong quantity of items selected for the batch.

Net Sales Mismatch Between Sales Summary and End Of Day
We fixed an issue where Payment Plan transactions were incorrectly included in Net Sales, causing discrepancies between the Sales Summary and End of Day reports. 

Incorrect Message Saying New Product in Special Order Is Not Saved
We have fixed an issue where when you saved a new product within a Special Order, a message popped up that it wasn't saved. If you then clicked Save multiple times, once the product page was closed the system would create multiple lines of that same item in the order.

Customer Statement Payment Link Not Working
We fixed an issue where the payment link in monthly customer statement emails was not working. Customers can now open the link and pay their balance as expected. 

 

 

That's all for this week. Thank you for being part of the Rain family. Take care, we love you!!