I have a product that needs information from the customer when they order it, how do I get it?

October 01, 2024October 01, 2024

If you wish for your customers to just have a Notes field available on every product where they can enter general notes for you, follow these instructions:

Once you have logged into Rain POS, in the upper right, click on the Admin Button with your username. In the drop-list, go to Settings > Website Settings > Products, you will see a setting for Notes Field a short way down the list. Change the setting to On and then scroll to the bottom of the page and click Save. Each of your products will now have a Notes field with no limit to the amount of text they might want to include for you.

You will receive those notes in the notification email you receive for the order, and they will also be visible when you open the transaction under Orders.

If you wish to create specific types of form fields for a specific product, follow these instructions:

Once you have logged into Rain POS, click Inventory > Products, search for the product you want and click on its Title. On the left, click on the Website Settings Tab, scroll down and you will see Product Form area. You can add a Single Line Input, Paragraph Input, a Check Box for yes or no answers, or a Dropdown Box to let the customer choose one option from a list. Once you've created whatever fields you need, be sure to click Save at the bottom.

On its web page, the product will now display the form fields you created. You will receive the form submissions in the notification email you receive for the order, and they will also be visible when you open the transaction under Orders.