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To remain federally compliant with regulations governing autopay billing for recurring charges to credit cards on file we have updated the emails the system sends out for areas that apply, such as those for Subscriptions and Rental Contracts. In each of these areas, the system sends out an email regarding the recurring billing when the feature is initially started for the customer, and then also sends out a notification email each time a payment is made.

 

Subscription Email Updates

Here is an example email of what the system will send out whenever a customer starts a new Subscription:

We are required to show the terms of the automated billing, such as how much each payment and estimated tax will be, when the first payment will start, and for how many payments the subscription will run. We also show at what frequency payments will be charged, and the basic payment info for the card being used (card type and last 4 digits). Finally, the footer contains essential info and in the bottom paragraph, we are required by law to provide a link the customer can use if they want to opt out of the subscription, or info for contacting the store. Please note that just providing contact info is not enough for this requirement, the link must be present.

For each payment that is charged to the customer's card for the Subscription, we will send an email like the one below, which contains similar content also required to be compliant.

 

Rental Contract Email Updates

Since Rental Contracts also use recurring billing, we have updated the system notices for that area as well. Here is an example of an email a customer will get when they start a new Rental Contract:

For this area as well, we are required to show the terms of the automated billing, such as how much each payment and estimated tax will be, what fees will be charged if there are any, when the next payment will be, and for how many payments the contract is scheduled to run. We also show at what frequency payments will be charged, and the basic payment info for the card being used (card type and last 4 digits). The footer contains essential info and in the bottom paragraph the customer can see info for contacting the store if they have questions about their contract. Since it is a contract, we are not required by law to provide a link that can cancel the automated payments.

For each payment that is charged to the customer's card for the Rental Contract, we will send an email like the one below, which contains similar content also required to be compliant.