How can we help?

The Knowledge Base has been a dependable resource but it was time to build a new one based on your feedback. Take a look at what’s new for the Rain Knowledge Base:  

 

In addition to a new design and streamlined navigation, the Knowledge Base has the following major features: 

• AI-Powered Search (Beta) – Our new search will intelligently summarize what you're looking for and will provide links to the most relevant search results, with a preview of each. Below the AI overview, it will also provide a list of relevant, related articles. 
  
  
  
• Top-Searches – The system will surface the most searched for questions, so you can keep up with growing trends.
  
  
  
• Browse by Category – Use categories to explore the major areas of the system and drill down to the information you need.  
  

The new knowledge base for Rain launched on June 23, 2025.