How can we help?

Finding the Answers You Need

You can access the system Help resources by looking to the far upper right of the system and clicking on the ' ?' Help button.

As you explore and work in the system, you will sometimes have questions, and the first place to look to find your answers is the Help area. Clicking the Help button will give you a menu of options for resources.

Support Articles - This option will open our Knowledge Base website in a new tab of your browser and allow you to either search for the specific items you need or click through the categories of resources. We are adding and updating these resources constantly, so chances are you can find what you need!

Share Screen - When you have an issue that requires special assistance from one of our team members, in some of those cases you'll be directed to this link, where you can click to share your screen. That team member will guide you through the process once you've started, and then they will be able to see your screen and if needed, can assume control of your computer to explore solutions and solve issues.

Contact Support / Report a Bug - Clicking either of these links will take you to a form where you can either tell us about a concern you have or report a bug you have found in the system. We try to respond to every inquiry within 24-hours, but during busy support times, our response may be delayed.

Suggest a Feature - If you have an idea for a way we can improve the system to better fit your needs, we want to hear about it! Clicking this link will open the panel pictured below and allow you to find suggestions either similar to or identical to yours. If you find a match, you can add your name to clients requesting that feature. For full details on how this process works, click here (clicking this link will open the article in a new tab in your browser): Request an Enhancement.

Rain POS Support Number: 385-404-6200 - If you need to discuss your issue with a member of our team, please call 385-404-6200. You have the option of waiting for a live member, and you'll be given information about how many people might already be waiting and where your place in line is. You will be offered the option of having us call you back: If you choose this option, be sure to complete ALL of the steps to finalize this request in our system! When the system informs you that you are done, it will be safe for you to disconnect the call. We have live support staff there to help you Monday through Friday from 7am to 6pm, Mountain time, and Saturday 8:30am to 5pm, Mountain.

Rain POS Support Email - support@rainpos.com