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(image source: wiseasy.com)

 

Setup and Use of the P5

Connectivity and Updates

The Wiseasy P5 Terminal is plug-and-play; Simply connect it to a local Wi-Fi network, enter the pairing code, and start taking payments in minutes. The P5 device is also low-maintenance with no additional upkeep required. Updates happen automatically using the Wi-Fi network with no interruptions and no hassle.

 

Power and Battery

When you first receive the device, it should come partially charged. Use the USB-C wall charger to begin charging the device to full power.

When it's been charged for at least 30 minutes, hold down the power button on the right hand side until the screen turns on. Once the device is powered on, pressing the power button once will sleep/wake the device. To fully power off the device hold down the power button until the Power Off option is shown on the screen, then select it. If you need to replace the battery, lift up from the indentation at the bottom-center of the back cover to detach it from the device.

Please Note: Ideally the terminal should be powered off each evening and powered on each morning to receive automatic software updates.

 

Internet Connection

Wi-Fi Setup

1. Once the device is powered on, unlock the device by using your finger to swipe from the bottom of the screen to the top of the screen.
2. Once on the Home screen, repeat this process by swiping up again to show the device applications.
3. Tap on the Settings app and navigate to Network & Internet.
4. Select the WiFi network and enter your network details.

Please Note: The Wi-Fi network must use WPA-Personal or WPA2-Personal encryption and must be password protected. WiFi is not supported for non-password-protected networks or enterprise networks.

 

Ethernet Setup

USB-C to Ethernet adapters or cables may be purchased separately to use with a wired ethernet connection if Wi-Fi is not available. We currently have two options for the P5 terminal, either the adapter mentioned here, or an optional cradle for the terminal.

Please Note: There may be options for a charging cradle or dock you can purchase from us. Please contact us for current options.

Once either a USB-C adapter or the cradle / dock are plugged in, ethernet capabilities can be enabled by following the steps below:

1. Once the device is powered on, unlock the device by using your finger to swipe from the bottom of the screen to the top of the screen.
2. On the Home screen, repeat this process by swiping up again to show the device applications.
3. Tap on the Settings app and navigate to Network & Internet.
4. At the top of the screen, tap the Ethernet button.
5. Turn the button ON to enable it.
6. Then press the central circle button at the bottom of the screen to exit the Settings page.

 

Time and Date Setup

1. Swipe up from the bottom of the screen toward the top to bring up the app list.
2. Tap on Settings (If you don't see Settings as an option, you may need to close the Quilt app. Do this by tapping the four corners one at a time. This should bring you to a Config screen. Tap the Close Application button.).
3. Tap on System.
4. Tap on Date & Time.
5. Uncheck Use Network-Provided Time.
6. Uncheck Use Network-Provided Time Zone.
7. Tap on Time Zone and select the appropriate region.
8. Tap on the Date and enter the appropriate date.
9. Tap on the time and enter the appropriate time.

 

Opening the Application

On some older versions of the P5 terminal, the Quilt PayFac application may not open by default and must be clicked on like an app on a smart phone.

1. Once the device is powered on, unlock the device by using your finger to swipe from the bottom of the screen to the top of the screen.
2. Once on the Home screen, repeat this process by swiping up again to show the device applications.
3. There you should see an app called Quilt P5, Tap on that app to launch it.

 

How to Pair the Terminal to the POS

When the device is powered up and connected to Wi-Fi for the first time, it should display a three-word pairing code. Once you have this code, log in to your Point of Sale admin account and go to Settings by clicking on your username in the top right corner.

Please Note: This area takes several seconds to load.

When the page loads you will see a tab for Integrations. Click on that, and then click the Rain POS option in the subtabs, as pictured below.

At this point, you should see a screen like the one pictured below. If there is a message instead that you are not configured to use integrated Payments, you will need to finish the setup in Payments Portal.

Click the Add New button at the bottom of the screen and choose P5 from the terminal options. Then follow the instructions on the screen to finish pairing the device.

Please Note: You will not be able to get back to the Settings area for your P5 if the Quilt PayFac app is open on the device. To close it, tap all four corners of the screen at once and swipe up.

 

Basic Troubleshooting

If you are experiencing issues with your terminal, you can try clearing the cache / storage on the device and then re-starting. Follow these steps to do so:

1. Close the app by tapping the four corners one at a time and then swiping up.
2. Swipe up from the bottom of the screen toward the top to bring up the app list.
3. Tap and hold the icon for the Quilt P5 Terminal app.
4. Tap the App Info menu item that pops up.
5. Tap the Force Stop icon on the top-right.
6. On the same screen, scroll down to Storage and Cache and tap it.
7. Tap on the Clear Storage icon.
8. Then tap on the Clear cache icon.
9. Press the Back button at the bottom left of the screen.
10. Tap on the Open icon at the top left of the screen to restart the app.

If you are still experiencing issues, please call our support team for further assistance.