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Enabling Payment Plans

If you wish to use the Payment Plan feature, you need to be using our Point of Sale part of the system. There is no additional charge to use this tool. To enable Payment Plans, you will need to call our Support team and we can get it enabled for you.

This feature was designed as a less formal alternative to Finance Contracts, allowing you to give your customers the option of paying for items over time with what boils down to in-store financing. Please understand, by using this option your customers are basically on the honor system in paying you back, so it's recommended you do this for people you trust. If you need more security in your financing, Finance Contracts provide much more structure and formal agreement, and Layaways have you taking payment over time up front and after the item is paid for the customer can pick it up.

 

Creating a Payment Plan

Once the feature is active for you, it will show up in your Register as one of your payment methods whenever you have a customer loaded.

 

Start a Payment Plan

1. Go to the Register and search for the Customer.
2. Enter the item(s) the customer wants to purchase with the Payment Plan.
3. Click on the Payment Methods button (the four-purple-squares) and select Payment Plan.
4. In the Payment Plan panel, if the customer is making a Down Payment, you can specify the amount.
5. You can set the Term Length in months for how long they will be paying toward the balance due.
6. If they are making one or more payments today, you can set how many in the Payments Due Today field.
7. By default, the system will set the First Billing Date to one month from today, but you can adjust that if needed.
8. Click on the Payment Schedule to see how much each payment will be.
9. If the customer will be billing a card monthly for the Payment Plan, turn on Autopay and you can either select a Card on File or click to Add Card.
10. Once you have all the terms in place, click Save and the Register will prompt you for any payment that is due, or if there is nothing due today, it will take you to print the receipt.

From there, the Payment Plan consider each payment due monthly based on the billing date you entered.

 

Working With Your Payment Plans

You can track and manage your Payment Plans by going to Modules > Payment Plans. You'll see a list there of all that you have created.

You can click a Payment Plan's ID number to open and work with it as needed, but in the list you will see important details like the customer's name, phone, and email, as well as the balance they owe, their next payment date, and if their Payment Plan is current or overdue. If you open the Payment Plan, you will see the following panel:

You can view the customer's information by clicking on their name, you can also adjust the payment date, which will refactor all future payments to be the same new monthly date. You can also either start or stop Autopay, and change to a different card if needed. After you have made your changes, click Save Changes.

This is also a convenient place to Take a Payment, since it will load the customer and the next payment due into the Register automatically.

 

Payment Plans in the Register

One other area you can access your Payment Plans from is in the Register. If you are already working in there, you can load the customer. You will see the total they owe on the Payment Plan, as well as the amount for their next payment due. You can click on any of the Customer Action icons in the upper right and you will find a section for Payment Plans in the Customer Actions panel, and you can click the Payment Plan number to view the same panel pictured above. You can click the Pay button to load the next payment into the Register as a line item.

Please Note: the customer will not receive email notices about their Payment Plan unless Autopay is active. They will receive a receipt email if the payment goes through, and if it fails they will receive an email notification.